Product Order Management Team Leader

Company Description

Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities.

We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany.

The Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI (Adatis), Enterprise Applications (Incremental), Workplace Services and Cyber Security & Networking.

Values: Open, Trusted and Bold

Trusted Partners:

· Microsoft: Top 3 Service Providers, Azure Expert Status, Fastrack & Inner Circle Partner

· HPE: Platinum Partner – FY23 UK&I Solution Provider of the Year

· Palo Alto & Crowdstrike: part of our NextDefense Cyber Security Portfolio

· Fortinet: Elite VIP Program – one of only 2 in the UK

· AWS: Advanced Solution & Managed Service Provider Program

Job Description

• Interpret complex product orders and coordinate the ordering and delivery of equipment
• Track accuracy of the current and predicted orders going through the team;
• Responsible for ensuring product order ETA’s are reported into the sales operations team and take the lead role in driving to hit our company product forecasted targets.
• Coordinate and distribute work and tasks to the team, ensuring that workloads and Account Manager alignment is spread fairly and evenly.
• Act as a point of escalation for all enquiries on customer related support issues;
• Ensure that sales opportunities and other data is recorded and processed accurately on the internal forecasting tool in order to generate accurate reports;
• Develop and maintain internal relationships with key stakeholders such as Sales and Finance as well as distributers and vendors to drive costs and improve efficiencies;
• Share technical knowledge and implement best practice and standards;
• Carry out 1:1 and team meetings, identify training and development needs, monitor KPIs and carry out performance reviews;
• Provide ad-hoc cover for the team as and when required.
• Be a champion of change and improvement with a positive attitude to motivate the team
• Order approvals
• Support the Head Procurement with ad hoc projects and tasks;

Qualifications

• Previous experience of working in a similar sales support team leader role, preferably gained within an IT reseller / distribution environment;
• Operational skills to lead the team to manage and process product orders accurately and efficiently
• Experience in effective coordination with other teams - to ensure timely ordering, delivery, and accurate product forecasting
• Commercial awareness to support cost-effective purchasing decisions
• Experience of leading and motivating a team;
• Excellent administration skills;
• Proficient in the use of CRM systems and MS packages including Word, Excel and Outlook;
• Excellent communication skills, both oral and written with the ability to effectively articulate an opinion and engage with both internal and external stakeholders through a variety of different mediums;
• Excellent interpersonal skills, the ability to build and maintain relationships and work cross functionally and interact confidently;
• Robust and resilient in approach – has the confidence to challenge and 'push back’ when required;
• A natural flair for delivering high levels of customer service;
• Solid planning and organisational skills with the ability to prioritise work and delegate tasks;
• Strong time management skills with the ability to work under pressure to deadlines;
• Ability to carry out tasks to a high standard with a strong eye for attention to detail and thorough approach to their work;
• Ability to respond quickly and efficiently to queries;
• Demonstrates creative thinking and problem-solving skills but knows when to escalate issues;
• The ability to work independently with minimal supervision;
• Proactive and flexible with a “can do” attitude;
• Team player - understands the importance of teamwork.

Additional Information

We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch.