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Kikoff: A FinTech Unicorn Powering Financial Progress with AI
At Kikoff, our mission is to provide radically affordable financial tools to help consumers achieve financial security. We're a profitable, high growth FinTech unicorn serving millions of people, many of whom are building credit or navigating life paycheck to paycheck. With innovative technology and AI, we simplify credit building, reduce debt, and expand access to financial opportunities to those who need them the most. Founded in 2019, Kikoff is headquartered in San Francisco and backed by top-tier VC investors and NBA star Stephen Curry.
Why Kikoff:
This is a consumer fintech startup, and you will be working with serial entrepreneurs who have built strong consumer brands and innovative products. We value extreme ownership, clear communication, a strong sense of craftsmanship, and the desire to create lasting work and work relationships. Yes, you can build an exciting business AND have real-life real-customer impact.
About This Role
The Product Operations Specialist will play a critical role in supporting Kikoff’s newest and most impactful product experiences. Reporting to the Product Operations Manager, you’ll be responsible for recurring operational tasks, hands-on product quality work, and early-stage user research to help surface insights that shape our roadmap.
This role is ideal for someone who values operational rigor, loves digging into details, and enjoys solving problems through structured investigation. You’ll work closely with Product, Engineering, and CX partners to keep our systems running smoothly and ensure our customers have a great experience.
Roles And Responsibilities
Perform daily/weekly/monthly business critical operational tasks with high accuracy and consistency.
Support user research and interviews to help scope early product ideas and identify opportunities for improvement.
Review and troubleshoot escalated customer issues, perform bug-bashing with product team, and dogfooding to uncover root causes and collaborating with Product/Engineering to ensure issues are resolved and product quality improves.
Support Product, Engineering, and CX teams during product releases, ensuring smooth communication, quality checks, and validation support as needed.
Document issues clearly and maintain organized operational workflows, contributing to shared team knowledge and repeatable processes.
Expertise And Experience Required
0–1 years of experience in operations, tech, customer support, product, or similar environments (internships, projects, or coursework welcome).
Strong attention to detail and comfort performing accuracy-dependent, repeatable tasks.
Experience identifying or diagnosing issues using structured problem-solving approaches.
Strong written communication skills for documenting issues and collaborating with cross-functional partners.
Organized, reliable, and comfortable owning day-to-day responsibilities that keep products and processes running smoothly.
Curiosity for how products work under the hood and eagerness to learn technical debugging basics.
Strong Preference: Basic programming experience (SQL, Python, etc)
Equal Employment Opportunity Statement
Kikoff Inc. is an equal opportunity employer. We are committed to complying with all federal, state, and local laws providing equal employment opportunities and considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
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What We Do
Kikoff is a personal finance platform that offers the simplest credit-building solution out there: $0 fees, 0% interest, and no credit pull. Your credit score is the foundation of your financial health – yet most people don’t have the credit score they deserve. That’s why Kikoff built the most accessible and affordable credit-building solution – it’s also the fastest growing and the top-rated credit building mobile app. Kikoff works whether you’re new to credit or looking for an extra boost. Building credit is just the start; Kikoff is building a personal finance platform designed to help consumers achieve financial wellness. Driven by the co-founders’ and team’s personal experiences, Kikoff’s mission is to provide refreshingly fair, effective, and simple pathways to meet your financial goals. Kikoff is a Series B company and has raised over $42 million in total funding. Investors include Portage Ventures, Lightspeed Venture Partners, GGV, Coatue, Core Innovation Capital, and basketball star Stephen Curry. Kikoff was founded in 2019 and is headquartered in San Francisco, California.
Why Work With Us
We are building an organization that maximizes growth and learning; we are invested in helping you grow and achieve what you want in your career. Our principles include a bias towards action, work in public, first principles thinking, intellectual honesty and extreme ownership.
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