Product Operations Specialist (Starlink Product Growth)

PRODUCT OPERATIONS SPECIALIST (STARLINK PRODUCT GROWTH)

Starlink, our revolutionary satellite constellation, will deliver low-latency broadband internet worldwide. As a Product Operations Specialist within the Starlink program, your role would identify opportunities for improvement, work closely with the related cross-functional and operational groups, and assist with bringing the resulting projects to completion. We are looking for problem solvers with a passion for creating a simple, high-quality customer experience, as well as improving processes. Ideal team members are highly autonomous individuals that excel in flexible environments; are steadfast in their efforts to sustain change; and bring clarity and smart decision-making to our leadership teams that drive the organization.

RESPONSIBILITIES:

• Applies "the Algorithm" to streamline process workflows by challenging requirements, deleting unnecessary steps, and simplifying procedures; improves cross-team and customer-facing workflows
• Streamlines operational standards using process improvement techniques
• Creates, revises, and maintains documentation to implement organizational process improvements
• Implements data management workflows and enhancements to reduce administrative overhead for managing the expanding consumer base
• Develops strategies and solutions for internal customers, ensuring effective communication with all involved parties
• Collaborates with software development, sales, finance, fulfillment, and enterprise account management to define and simplify cross-team handoffs
• Builds and manages tools to communicate schedules, identify critical paths/dependencies, and track progress toward customer operation goals
• Identifies system gaps and leads implementation of enhancements, automations, and simple, effective fixes to improve internal interfaces
• Routinely communicates project status, milestones, and roadmaps to stakeholders
• Leads multiple concurrent projects, reporting status and risks to senior leadership

BASIC QUALIFICATIONS:

• Bachelor's degree or 4+ years of experience in customer operations, supply chain, production, technology, consulting or manufacturing experience
• 1+ years of experience using Excel, SQL, and/or Business Intelligence Tools (Tableau, PowerBI, etc.) for data analysis (including projects or internship experience)

PREFERRED SKILLS AND EXPERIENCE:

• Significant experience with tools and systems used to manage Starlink consumer customers
• Significant technical knowledge of Starlink in at least one key area (examples: satellites, ground network, business operations, user terminals, etc.)
• Ability to synthesize multiple unique requirements and suggest smart solutions, products or features
• Excellent written and verbal communication skills, including experience communicating with external and internal stakeholders
• Experience with a high-volume consumer product
• Understanding of root cause analysis
• Experience using Microsoft Office products (Outlook, Excel, PowerPoint, Word)
• Experience using Six Sigma or other lean manufacturing concepts
• Experience managing complex projects and assessing schedule dependencies, risks, and conflicts
• Excellent troubleshooting and problem-solving skills

ADDITIONAL REQUIREMENTS:

• Must be available to work extended hours and/or weekends as needed to support critical milestones or operations shifts
• Some travel to SpaceX sites may be required
• Must be able to work out of the following SpaceX offices: Hawthorne

COMPENSATION AND BENEFITS:

Pay range:
Product Operations Specialist: $80,000.00 - $100,000.00/per year

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.
Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees accrue paid sick leave pursuant to Company policy which satisfies or exceeds the accrual, carryover, and use requirements of the law.