Jobs at Kikoff

The Business Operations Manager will identify and lead new revenue growth initiatives, drive cross-functional projects, and partner with leadership using data-driven decision-making.

Develop and implement brand strategy, positioning, messaging, and portfolio architecture for Kikoff’s consumer fintech products. Lead PR planning, agency management, executive communications, reputation and customer trust programs, and organic social strategy. Translate consumer research into marketing claims and brand recommendations, partner cross-functionally with Legal and Compliance, and manage an organic social manager and contract content creator.

Own creative operations across internal teams, agencies, and freelancers. Manage resource allocation, capacity planning, intake, timelines, approvals, and delivery risks across video, design, copy, and creator content. Lead the migration from Jira, improve workflows, implement automation and AI tools, measure operational performance, and strengthen asset handoffs and feedback loops with Growth, Legal, and Compliance.

Leads performance creative strategy across paid social, TV, and creator content to drive acquisition and conversion. Develops messaging frameworks, learning agendas, testing roadmaps, and insight-driven creative priorities. Partners with Growth, Creative, and production teams to evaluate performance and improve creative decisions. Manages and coaches creative strategy and copy staff, oversees creator sourcing and UGC programs, and strengthens briefing, review, reporting, and knowledge-sharing processes.

Own end-to-end customer experience initiatives, including AI automation, CX tooling, workflow improvements, measurement, and dashboard development. Analyze customer friction and performance metrics, partner with Product, Engineering, Data, and Operations teams, and implement scalable solutions that improve agent efficiency and customer outcomes.

Leads Kikoff’s FP&A function, including budgeting, forecasting, long-range planning, financial modeling, scenario analysis, executive and board reporting, KPI development, and planning systems. Manages and grows an FP&A team while partnering with senior leaders across the company. Supports AI adoption in financial workflows and contributes to fundraising, investor relations, and M&A activities.

Own the retention and monetization roadmap for Kikoff’s consumer credit products. The role focuses on reducing churn, driving reactivation, upgrades, pricing, packaging, paywalls, and cross-selling. Responsibilities include analyzing user and revenue data, conducting discovery, designing experiments, developing segmentation, improving cancellation and win-back flows, and partnering with engineering, design, marketing, legal, and compliance. Success is measured by retained paying members, revenue per member, retention, LTV, and monetization performance.

Lead Kikoff’s federal and state government affairs strategy for earned wage access and consumer financial products. Represent the company before legislators, regulators, trade associations, and stakeholder groups; monitor policy developments; advise executives; coordinate testimony and comment letters; manage outside lobbyists and consultants; oversee lobbying compliance; and partner with Legal, Compliance, Product, and Communications. The role requires building policymaker relationships, developing multi-state strategies, shaping public policy, and traveling nationwide regularly.

Lead video and visual design teams while shaping Kikoff’s visual identity and performance advertising across TV, paid social, and digital channels. Direct creative strategy, brand systems, post-production, and high-volume work across multiple products and external resources. Coach creative talent, provide strategic feedback, collaborate with Growth Marketing and Product Marketing, and use performance insights to improve acquisition-focused creative. The role requires extensive advertising leadership, measurable TV and paid social results, and practical AI tool experience.

Participate in training and two focused rotations across product marketing, growth marketing, business development, and lifecycle marketing. Drive customer acquisition, retention, monetization, partnerships, product launches, personalized campaigns, and strategic initiatives. Analyze customer data, identify growth opportunities, manage impactful projects, and develop business acumen through mentorship and hands-on experience, with pathways toward future leadership roles.

Leads product operations across the lifecycle, supporting launches, maintenance, quality, issue resolution, customer feedback, compliance policies, and process improvements. Coordinates product, compliance, engineering, and external partners; manages vendors, onboarding, QA, and SLAs. Owns cross-functional efforts to diagnose and prioritize product issues, improve operational support, maintain documentation, and enhance customer experience.

Advise product, engineering, and business teams on consumer financial products, privacy, marketing, regulatory requirements, licensing, disclosures, and commercial agreements. Research federal and state regulations, monitor regulatory developments, support compliance filings, and translate legal guidance into practical product decisions. The role partners closely with compliance, risk, marketing, and operations in a fast-moving fintech environment.

The Senior Accountant will manage month-end close processes, develop accounting policies, and support financial audits while improving efficiency and collaboration with stakeholders.

Lead data science for a core fintech product area, defining metrics, experimentation strategies, causal analyses, and models. Partner with product, engineering, design, and marketing to guide roadmap decisions. Build AI product evaluations, automated scorers, regression tests, and model monitoring practices. Contribute to company-wide data science standards, AI-enabled workflows, and measurement frameworks while mentoring teammates and communicating recommendations to senior audiences.

Design polished consumer-facing mobile and web experiences from wireframes through final assets. Collaborate with Product, Engineering, Data, and Marketing to define user journeys, build scalable design-system components, and maintain visual consistency across platforms. Participate in design critiques, communicate decisions clearly, and deliver pixel-perfect interfaces with strong visual and interaction design.

Lead data science for a Grant product area, defining metrics, experiments, causal analyses, and decision-making models. Partner with product, engineering, marketing, and business leaders on strategy and roadmaps. Establish data science best practices across Kikoff and help shape AI-agent-enabled analytical workflows. Build production-quality SQL and Python pipelines, analyses, and models while guiding experimentation, monitoring, and policy decisions.

Perform revenue accounting and monthly close activities, including revenue recognition under ASC 606, account reconciliations, journal entries, variance analysis, disclosures, and audit support. Maintain revenue schedules and workpapers, review sales tax filings, investigate data discrepancies, and partner with cross-functional teams on new products. Support process improvements, automation, internal controls, and system enhancements across a high-volume fintech environment.

Conduct high-volume outbound prospecting to identify and engage small-business affiliate partners. Build targeted lead lists, personalize outreach across email, phone, and LinkedIn, pitch Kikoff’s program, guide qualified prospects through compliance and onboarding, maintain CRM records, track sales metrics, and help develop sales playbooks and processes.

Conduct high-volume outbound prospecting to identify small-business affiliate partners, using email, phone, and LinkedIn. Research prospects, build targeted lead lists, pitch Kikoff’s affiliate program, manage vetting and compliance, and guide qualified businesses through onboarding. Maintain CRM records, track outreach and partner metrics, meet activity and onboarding targets, refine sales processes, and help establish the Phoenix sales development function.

Build and improve Kikoff’s flagship credit-building product as a senior frontend engineer. Develop features that increase retention, engagement, and revenue while collaborating closely with product managers, designers, and data scientists. Explore and scope new opportunities, analyze data for business decisions, solve problems beyond your expertise, and deliver measurable customer impact using SolidJS or React.