Product Operations Specialist

NewGlobe supports visionary governments to transform public education systems, the cornerstone of a prosperous, equitable, and peaceful society.

With a comprehensive system transformation platform and data-driven educational services, NewGlobe delivers rapid and dramatic improvements in learning outcomes at state and nationwide scale. Through building impactful partnerships and programmes, NewGlobe ensures that all children have access to an education that will develop their full potential and create a foundation for growth and prosperity.

NewGlobe’s high-touch, intensive professional development programs, along with integrated school management, teacher support, and assessment software, enable schools to succeed. NewGlobe works within state and national curriculum and syllabi, ensuring all children are empowered to learn their own history, and master local content, while being globally competitive in mathematics and languages. The science of behaviour change and the science of learning is at the foundation of all programming.

NewGlobe’s work is all encompassing and will challenge you to use your full mind, and heart, each day. We need bright minds who want to be part of building a new globe -- a more equitable globe -- to join us.

Technology plays a critical role enabling us to provide transformative education at massive scale in highly resource constrained environments. This is one of the key elements that gives us the ability to deliver radically impactful programmes, creating brighter futures for a generation of children across the world each day. Technology spans several key functions, including product management, product design, business intelligence, software development and IT Operations.

Working with us, passionate people directly change the world.

The Product Management department is responsible for the design and definition of our entire range of Technology products, from the mobile apps running in our schools to the apps powering our back office teams. The impact of the design and usability of these and other apps is significant - these are core tools that our staff use throughout the day, so every refinement and improvement makes a big difference to our staff - and consequently to the performance of our schools and the effectiveness of our teaching.

We are an international, passionate team with locations across the globe, all working together to help children in underserved communities gain access to quality education.

Our digital portfolio is a set of software solutions that enable governments and communities to shape and reshape their systems and enable transformational education to take place. 

This role will be part of the Product Management team and our Technology group. Reporting to the Director of Product Management and closely collaborating with our Regional Teams, Software Development, and Product Managers.

This role is an extremely valuable part of the product management team and essential for achieving our growth plans.

Product Operations serves as the partner for many stakeholders in the organisation, from functional leadership in shared services teams through to our local programme implementation teams. It is focused on making sure products are ready to be rolled out and made available to all of our users, as well as successfully implemented across our schools. In addition to owning operational readiness of the products, this role will support the Director of Product Management in ensuring on-ground implementation of products and processes to support effective, timely, and constructive feedback loops.

An exciting opportunity to step into a cross-functional, high impact role that will help us drive improvements in our product roll-outs, driving initiatives to measure performance of existing products, and play a leading role in communication around our products.

• Actively coordinate efforts to ensure operational readiness of our software products
• Collaborate closely with regional IT Operations teams to ensure product roll out readiness and play an active role in planning for product rollouts across all countries
• Lead development, management, and compliance with roll-out calendars, as well as regular updates and communication around these 
• Improve roll-out processes through collaboration with local stakeholders as well as delivery teams
• Set up feedback loops that contribute to successful development and roll out of the products. This includes user research activities, in-school observations, and user testing
• Lead data analysis for product roll-out in programmes, gather qualitative insights, and build processes to share the data with product management teams 
• Measure product performance - building or identifying the most appropriate tools to measure success and drive the implementation of these tools

• 2+ years experience working in operations, project management and/or product operations function 
• Strong understanding and/or experience of project management process
• Strong affiliation and/or experience with data analytics 
• Excellent use of Excel and/or proficiency in using Google Workspace for effective decision making
• Ability to develop effective measurement/tracking tools to support business decisions 
• Strong problem solving skills and willingness to roll up one’s sleeves
• Excellent written and verbal communication skills 

Enter the dynamic world of NewGlobe, where we embrace the mindset of boundless potential. 

Here, we excel in innovative problem-solving and harness the power of data to revolutionize education. Committed to scaling our impact, we prioritize inclusivity and design solutions that empower learners worldwide. With relentless determination, we challenge conventions, analyze root causes, and craft inventive solutions to educational challenges. 

Our culture values tangible results, focusing on data-driven decisions and proactive problem-solving. Integrity and accountability are our guiding principles as we uphold commitments, establish policies, and validate our efforts at every turn. 

Through meticulous design, we shape behaviors, championing structured practices, precision, and transparency in our quest for educational excellence. As we journey forward, we embrace challenges and celebrate achievement in our mission to transform education.