The Role
The Product Operations Specialist will create virtual training products, manage operational tasks in Salesforce and LMS, coordinate webinars, and ensure quality assurance for online education products.
Summary Generated by Built In
At Colibri, culture is a critical part of our collective success, and we live our values everyday: Love, Joy,
Boldness, Teamwork and Curiosity. These values guide our interactions with each other, our customers,
and the community as a whole.
We have a rich and storied history. Colibri is one of the pioneers of online professional education,
introducing some of the first web-based professional education courses in 2001. Today, the company’s
family of brands are the leading online professional education platforms in their respective end-markets.
We proudly to serve >1 million customers annually and employ more than 1,500 mission-aligned
professionals. To learn more, please visit: www.colibrigroup.com
What You'll Do:
•Create and configure virtual training products (live webinars and OnDemand courses) in Salesforce and our Learning Management System (LMS), OnCourse Direct.
•Ensure all product details—including descriptions, pricing, scheduling, and continuing education credit information—are accurate and consistent across platforms.
•Partner with cross-functional teams to validate training requirements and compliance standards.
Pre-Event Coordination
•Set up Zoom webinars, including registration pages, panelist invites, polls, and technical settings.
•Gather presentations, bios, and other materials from speakers and ensure branding guidelines are applied.
•Collaborate with Marketing and Customer Success to ensure accurate promotion and attendee communication.
Branding & Content Management
•Edit PowerPoint decks and other materials to align with company branding and accessibility standards.
•Collaborate with presenters to finalize and polish training content.
•Maintain organized, scalable file systems and naming conventions for all materials.
Post-Event & OnDemand Production
•Convert completed webinars into OnDemand products for ongoing sale and consumption.
•Ensure timely upload and accurate configuration in Salesforce and the LMS.
•Review recordings for quality, coordinate edits with Learning Operations team.
Quality Assurance & Troubleshooting
•Monitor product listings and user experience for accuracy, completeness, and technical performance.
•Proactively identify and resolve issues across Salesforce, LMS, Zoom, or video files.
•Partner with Customer Support and Technical teams to troubleshoot product-related inquiries.
Process Optimization & Innovation
•Identify opportunities to improve operational efficiency and automate repeatable tasks using AI and modern tools.
•Contribute to documentation, SOPs, and scalable workflows that support growth and reduce manual effort.
•Stay up to date on emerging tech and tools that could enhance product operations and learner experience.
What You'll Need to be Successful:
- 2+ years of experience in product operations, eLearning, webinar coordination, or similar roles.
- Proficiency with Salesforce, LMS platforms, and
- Zoom Webinars is strongly preferred.
- Strong organizational skills with the ability to manage multiple deadlines and priorities.
- Keen attention to detail and a proactive problem-solver with a growth mindset.
- Comfortable experimenting with and implementing AI tools to support operational goals.
- Experience in the compliance training or financial services industry.
- Familiarity with SCORM, AICC, or other eLearning packaging standards.
- Understanding of adult learning principles or instructional design best practices.
Colibri Group welcomes applicants from all backgrounds and experiences, and we understand that not every candidate will meet every requirement listed in the job description. Research has shown that women and people of color may be less likely to apply to jobs unless they feel they meet every qualification, and we want to actively combat this bias in our hiring process. If you're excited about the role and believe you have the skills and experience to contribute to our team, we encourage you to apply, even if your background doesn't align perfectly with every qualification listed. We are committed to building a diverse and inclusive workplace, and we believe that diversity of perspectives and experiences is essential to our success. You may be just the right candidate for this role or another position within our organization. Don't hesitate to take the leap and apply today!
Top Skills
AI
Aicc
Lms Platforms
PowerPoint
Salesforce
Scorm
Zoom
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The Company
What We Do
Colibri works with over 5 million professionals and partners to deliver best-in-class professional education for licensing, continuing education, test preparation, and career readiness.
We believe quality education is the foundation for success. Our mission is to help professionals achieve more in their careers, which transcends into their day-to-day lives. We do this through products and career training that help professionals become licensed, keep their license and gain the skills necessary to perform at the top of their fields.
Whether someone is just starting out or nearing retirement, our companies exist to serve individuals throughout their career so they can achieve personal and professional success.
