About Mindvalley:
Mindvalley is the leading and most promising ed-tech company to date. We dominate the US market for Personal Growth Education. We are empowering athletes within every major US sports team and promoting successful learning strategies in major companies.
We're currently on a mission to build the most advanced and complete learning experience to enable personal growth and development for all our amazing customers. We innovate tools that induce enlightenment within every aspect of human life. We are seeking the best engineers to build the best and most advanced education platform our species has seen. The goal to mark our success is: to power up to 100 countries, powering every Fortune 500 company, and progressing humanity towards a better future.

About the Role:

The Product And Technology Operations Specialist is a multifaceted role that combines deep technical expertise with operational excellence. This individual acts as a bridge between technical and business teams, ensuring seamless product releases, troubleshooting complex issues, and optimizing business processes. The specialist also plays a crucial role in managing incidents, projects, and stakeholder relationships, demonstrating strong problem-solving and communication skills.

Key Responsibilities:

Technical Support & Troubleshooting

• Diagnose and resolve technical issues with Internal Tools and other systems.
• Provide prompt and accurate feedback to customers and cross-functional teams.
• Document technical knowledge and solutions for future reference.
• Take ownership of complex problems and drive them to resolution.

Operational Excellence & Compliance

• Skillfully handle business requests and issues, ensuring minimal disruptions.
• Drive process improvement initiatives to enhance operational efficiency.
• Maintain a strong understanding of industry regulations (e.g., GDPR).
• Lead data analysis and reporting efforts, providing actionable insights.

Project & Incident Management

• Coordinate and manage go-to-market projects for smooth product launches.
• Take ownership of escalated issues and provide timely updates.
• Manage projects autonomously, addressing complex challenges.
• Utilize Lean principles to optimize business processes.
• Ensure minimal disruption to business activities during incident resolution.

Stakeholder Engagement & Collaboration

• Act as the primary technical representative for other business teams.
• Collaborate with cross-functional stakeholders to understand needs and build relationships.
• Effectively communicate organizational changes and updates to relevant parties.

Additional Responsibilities:

• Develop business processes to streamline product development and releases.
• Oversee quality assurance checks on new features and work to reduce post-production bugs.
• Provide step-by-step guidance to customers for technical problem resolution.
• Follow up on technical queries and provide prompt feedback.
• Relay application functionality feedback from customers to developers and PMs.
• Demonstrate advanced technical expertise and proficiency with relevant tools.
• Exemplify organizational values and ethical principles.

Qualifications:

• 2-5 years of experience in product and technology operations or related roles.
• Strong problem-solving, project management, and stakeholder engagement skills.
• Proficiency in data analysis and reporting tools such as Jira.
• Advanced technical expertise and tool proficiency in product development methodologies.
• Strong technical troubleshooting and problem-solving skills
• Excellent communication and interpersonal skills
  

Mindvalley is an equal opportunity employer and does not discriminate on the basis of race, colour, religion, gender identity or expression, national origin, age, disability, marital status, sexual orientation, or any other legally protected status. We are committed to creating a diverse and inclusive workplace and encourage applications from all qualified individuals.