Jobs at Mindvalley

Supports students from onboarding through graduation by providing high-touch assistance, moderating live virtual sessions, answering program questions, monitoring learner progress, and removing blockers. Manages cohort logistics, resources, feedback collection, and Voice of the Customer reporting. The role also identifies workflow improvements, coordinates with technical teams, and helps optimize support systems and customer-facing processes.

Provides high-touch support to students throughout premium educational programs, including onboarding, live-session moderation, Q&A, progress monitoring, blocker removal, and community engagement. Manages cohort logistics, learning resources, customer feedback, and Voice of the Customer reporting. Identifies process improvements, supports platform optimization, and collaborates with internal teams to improve student retention and program delivery.

Own retention, onboarding, customer experience, and outside sales partner performance for premium educational programs. Lead high-value retention conversations, manage agencies, oversee sales verification and lead supply, design retention experiments, analyze churn and conversion data, and report recommendations to leadership. Improve onboarding, resolve escalated cases, maintain retention documentation and data integrity, and coordinate cross-functional fixes to recurring customer issues.

Own retention, onboarding, win-back, and outside sales agency performance for premium online learning programs. Lead complex retention conversations, manage refund and churn reduction experiments, improve onboarding and customer experience, verify agency sales, maintain performance data, and report recommendations to leadership. The role requires strong commercial judgment, data fluency, CRM and Zendesk proficiency, vendor management, and experience improving retention, churn, or conversion metrics.

Own retention, onboarding, win-back, and outside sales agency performance for high-ticket online learning programs. Lead complex retention conversations, improve onboarding, manage refund and churn data, run structured experiments, verify agency sales, and report recommendations to leadership. The role requires cross-functional root-cause analysis, customer support judgment, sales enablement, vendor management, and daily use of AI and CRM tools.

Oversee global HR operations across the employee lifecycle, including onboarding, offboarding, promotions, transfers, and renewals. Maintain HRIS data, reporting, documentation, and compliance while improving workflows through AI and automation. Partner with senior stakeholders across HR, IT, Finance, and Legal; manage external providers; conduct audits; support HR technology initiatives; and deliver people-centric employee support.

Lead development and execution of an AI-first SEO strategy (GEO), optimize content and technical SEO for AI-driven search, track organic growth metrics, collaborate with cross-functional teams, mentor SEO/analytics specialists, and test emerging platforms to increase visibility, citability, and brand authority.

Own strategy and execution of direct sales marketing funnels to drive membership revenue. Plan and run multi-channel campaigns, collaborate on creative assets, analyze funnel performance, refine segmentation and personalization, and align marketing with membership business goals to improve conversions and lifetime value.

Drive end-to-end HR operations for Mindvalley Malaysia: partner with executives, run performance cycles, ensure legal compliance, manage payroll and vendor contracts, automate HR processes using HRIS/AI, analyze HR metrics, and lead employee engagement and restructuring initiatives.

As an Affiliate Manager, you will develop strategies to grow and manage affiliate partnerships, optimize performance, and enhance revenue for Mindvalley.

As Social Media Manager, you'll enhance Mindvalley's social media strategy, manage a team, and analyze campaign performance to foster engagement and growth.