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Position Summary:
The Product Operations Specialist works with the Product Manager and Director to ensure that the day-to-day operations of the iGaming platform are continually maintained to ensure optimal performance. This person is accountable for maintaining relationships with the vendor of the digital gaming platform, third parties and retail sports betting partners to ensure that the President’s vision for the digital gaming business is fulfilled.
Primary Duties and Responsibilities includes but not limited to:
- Work with the Product Manager and Director to manage and deliver on digital gaming projects, product operations and product analysis and reporting
- Online Casino Game Management, including addition of new games into the platform as they come out, placement and organization of game tiles within the app to ensure optimal performance of games
- Maintain update in-app FAQ & Knowledgebase articles, changes to policy pages, and promotional pages, within the products
- Coordinate with our Online Marketing team to assist in the execution of promotions and sweepstakes, including distribution of funds to customers, promo code creation
- Act as first point of escalation for our platform providers on any issues requiring attention
- Effectively communicate project expectations and requirements to team members, third parties, partners, and stakeholders in a timely and clear fashion
- Manage and develop relationships across multiple departments within the company
- Coordinate tasks with appropriate personnel, both internal and external
- Liaise with project stakeholders on an ongoing basis and manage day-to-day operational the various iGaming products
- Ensure game content roadmap and project documents are complete, current, and stored appropriately
- Develop full scale project plans, business requests and functional requirements documents
- Constantly monitor and report on progress of the projects and product to all stakeholders
- Configure and maintain iGaming portals for optimal performance using available data to drive decision making
- Conduct regular competitor analysis and maintain marketplace awareness
- Extract and produce ad-hoc business intelligence within digital gaming market
- Maintain the integrity, performance, and compliance of digital gaming products within regulated territories
Minimum Education and Qualifications:
- Bachelor’s degree in Business or a technical field
- Experience working with product and project management applications
- Ability to create and manage Gantt Charts as well as other similar project management tools
- Experience working with online UI, wireframe and mock-up applications preferred
- Intermediate knowledge of MS Office applications such as Excel, Word, and PowerPoint
- Must understand online project development and management methodologies
- Detail-orientated with excellent analytical and problem-solving skills
- Demonstrated proven success within a previous role and the ability to work under pressure in a result driven position
- Exceptional communication, organizational and interpersonal skills
- Be able to demonstrate a high level of integrity and work ethic
- Passion for providing the market leading iGaming and Sports betting experience to customers
Competencies: Incumbent will master the following competencies while in this position:
- Adheres to compliance and workplace policies, standard operating procedures and jurisdictional regulations and laws
- Ability to create effective goals and metrics
- Able to envision possibilities, anticipate challenges, and create innovative solutions
- Ability to work independently, be proactive, and be decisive using sound judgment
- Able to balance employee demands with company obligations and future sustainability
- Able to adapt, create, and execute quickly to the evolving needs of the organization
- Ability to represent/demonstrate Spirit of Aquai tenets
- Ability to influence, establish credibility, and build trust
Training Requirements:
- Certifications as required by Mohegan
- Mohegan Corporate and departmental policies and procedures
- Appropriate regulations that pertain to Mohegan Information Systems
- Mohegan budget planning and analysis process and procedures
Physical Demands and Work Environment:
- Office work environment
- Must be able to sit in front of a computer screen for extended periods of time
- Must be able to work various shifts and flexible hours with occasional travel required
This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with the job. Mohegan Digital reserves the right to make changes in the above job description whenever necessary.
Work Shift:
RegularKnock, knock. Hear that sound? That's opportunity!
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Mohegan Sun practices Native American Preference in hiring. "Native American" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.
Skills Required
- Bachelor's degree in Business or a technical field
- Experience working with product and project management applications
- Ability to create and manage Gantt Charts and similar project management tools
- Experience with online UI, wireframe and mock-up applications
- Intermediate knowledge of Microsoft Excel, Word, and PowerPoint
- Understanding of online project development and management methodologies
- Detail-oriented with strong analytical and problem-solving skills
- Demonstrated success in prior roles and ability to work under pressure in a results-driven position
- Exceptional communication, organizational and interpersonal skills
- High level of integrity and work ethic
- Passion for providing leading iGaming and sports betting customer experiences
- Certifications as required by Mohegan
- Ability to work various shifts, flexible hours, with occasional travel
What We Do
Mohegan is the owner, developer and manager of premier entertainment resorts in the United States, Canada, and Northern Asia. Mohegan’s U.S. operations include resorts in Connecticut, Washington, Pennsylvania, New Jersey, and Nevada; Canadian operations are based in Niagara Falls; and Mohegan Inspire is located in Incheon, South Korea. The brand’s iGaming division, Mohegan Digital, provides cutting-edge online gaming solutions to Mohegan’s loyal fan base and meets the digital needs of customers on a global scale. Mohegan is owner and operator of Connecticut Sun, a professional basketball team in the WNBA. For more information on Mohegan and its properties, please visit www.mohegangaming.com.
