The Role
Act as the bridge between frontline market realities and product development: conduct field research, synthesize market insights, shape product strategy and backlog, ensure operational readiness, run in-market pilots and launches, and align cross-functional stakeholders to deliver scalable, locally relevant product solutions.
Summary Generated by Built In
As one of the leading ride-hailing companies in the world, inDrive has been redefining mobility since 2013 through innovative technology and bold new business verticals on our journey to becoming a global super app. But we are more than a tech company — we exist to challenge injustice and create fairer opportunities for millions of people worldwide. Every role here drives meaningful impact, empowering communities and shaping the future of mobility and beyond. Join us to build, grow, and make a real difference — at scale.
We are looking for a strategic Product Operations Manager to bridge frontline market realities with product development. If you excel at turning complex operational insights into high-impact product opportunities, thrive at the intersection of product and strategy, and are passionate about building scalable, locally relevant solutions, we’d love to hear from you!
We are looking for a strategic Product Operations Manager to bridge frontline market realities with product development. If you excel at turning complex operational insights into high-impact product opportunities, thrive at the intersection of product and strategy, and are passionate about building scalable, locally relevant solutions, we’d love to hear from you!
About the role
As we scale, our success depends on building products that are not only strong at a global level, but also grounded in the realities of local operations for couriers, SMB merchants, and customers.
As Product Operations Manager, you will act as the bridge between what is happening on the ground and what the product organization builds next. You will bring structure to frontline complexity, surface the most important market insights, help teams identify the highest-impact opportunities, and ensure product launches and improvements are relevant, scalable, and operationally sound.
This is a high-impact role at the intersection of product, operations, and market strategy. You will have the chance to influence what gets built, how it gets launched, and how well it performs in one of our most important global market.
As Product Operations Manager, you will act as the bridge between what is happening on the ground and what the product organization builds next. You will bring structure to frontline complexity, surface the most important market insights, help teams identify the highest-impact opportunities, and ensure product launches and improvements are relevant, scalable, and operationally sound.
This is a high-impact role at the intersection of product, operations, and market strategy. You will have the chance to influence what gets built, how it gets launched, and how well it performs in one of our most important global market.
What you will do
1. Surface and synthesize market insight
You will spend time close to the real operation every week: with couriers, SMB merchants, customer support, and local teams. This includes ride-alongs, merchant visits, frontline interviews, support shadowing, and structured review of recurring market feedback. Your job is to identify patterns, size problems, understand who is affected, connect issues to business and product metrics, and make the signal usable for decision-making.
2. Shape product strategy and improve backlog quality
You will partner closely with Product Managers, Designers, Analysts, and business stakeholders to help shape the right priorities. This means translating feedback into crisp problem statements, bringing local evidence into discovery and prioritization, pressure-testing hypotheses before development starts, and highlighting the highest-leverage opportunities and pain points.
3. Support local product setup and operational readiness
You will help ensure products are not only globally scalable, but also tuned to local realities. You will identify where product assumptions break in-market, support local configuration and setup where relevant, and help teams think through launch readiness, operational feasibility, and regional risks before rollout.
4. Own in-market testing, launches, and rollouts
You will act as the in-market partner for pilots, experiments, and product launches across the Delivery portfolio.
5. Drive cross-functional alignment
You will work across Product, Engineering, Analytics, Operations, Support, and local business teams. You will help align stakeholders on the problem, the opportunity, the trade-offs, and what success looks like.
Why join us
- Help us challenge injustice by creating fair choices for millions of people across 1100+ cities in 48 countries.
- Develop your professional skills with access to mentoring, career consulting, and learning programs.
- Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
- Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
- Work alongside people who take initiative, speak openly, and challenge themselves to grow.
- Improve your language skills through co-financed courses and internal speaking clubs.
Final benefits may vary depending on the location.
About
inDrive is a global tech company on a mission to challenge injustice. We started in 2012 in the coldest city on Earth, when a group of friends created a way for people to agree on fair ride prices. That idea grew into one of the world’s top ride-hailing apps, now with 360M installs across 48 countries.Today, we offer more than rides: from freight and delivery to intercity travel and financial services, all designed to put people first. Our goal is to positively impact 1 billion lives by 2030. Through inVision, our non-profit arm, we support education, entrepreneurship, and equality in underserved communities.Ready to ignite your inner drive?
Skills Required
- Conduct frontline research (ride-alongs, merchant visits, support shadowing) to surface market insights
- Synthesize operational feedback into clear problem statements and product opportunities
- Collaborate closely with Product, Engineering, Design, Analytics, Operations, and Support stakeholders
- Lead in-market pilots, experiments, launches and rollouts, ensuring operational readiness
- Ability to size problems and connect issues to business and product metrics
- Experience shaping product strategy and improving backlog quality / prioritization
- Operational experience with couriers, SMB merchants, delivery or ride-hailing markets
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The Company
What We Do
inDrive is a global IT and transportation platform inDrive is one of the world’s fastest growing online ride-hailing services. Its services are available in over 749 cities in 46 countries throughout the world. The Company’s app has been downloaded over 150 million times. inDrive offers other services, including intercity transportation, freight and cargo services, as well as delivery services in different markets of operations. inDrive is based in Mountain View, California, and operates regional hubs in the Americas, Asia, the Middle East, Africa and the countries of the CIS, and employs over 2,000 people. In early 2021, inDrive achieved unicorn status after closing a $140m investment round with Insight Partners, General Catalyst, and Bond Capital, which valued the company at $1.23 billion.
