About PeopleGrove
PeopleGrove is a B2B SaaS company focused on higher education alumni engagement and career outcomes. We partner with colleges and universities to help their communities connect, grow, and thrive — through two product lines: CORE (ELMS, CompMS, MyCred, Readiness, Recruit) and HUBS (Engagement Hub, Experience Hub, PathwayU). We're a remote-first team that moves fast, builds with purpose, and cares deeply about the institutions and students we serve.
The Opportunity
We're building a Product Operations function from the ground up, and this is the person who builds it.
PeopleGrove is at an inflection point. Our product and engineering teams are executing well, but the operating system that connects what we build to the rest of the company — Sales, Customer Success, Support, and Marketing — needs an owner. Release process, internal readiness, cross-functional coordination, and data hygiene are all areas where we know we can do better, and where doing better will directly accelerate growth.
This role reports directly to the VP of Product and has cross-company scope from day one. You won't be maintaining a process someone else built — you'll be designing and enforcing it.
Why This Role, Why Now
Release process dysfunction is one of the most visible and solvable problems on our roadmap right now. The person who fixes it will have direct, measurable impact on Sales trust, CS readiness, and product team effectiveness — and will help build a function that scales with the company. This is a high-visibility role at a company that's growing intentionally and investing in the infrastructure to do it well.
What You'll Own
Own the end-to-end release process: calendar, release notes, stakeholder communications, and enforcement.
Ensure every release is accompanied by internal readiness across CS, Support, and Sales before anything ships
Define and hold the standard for what "ready to release" means at PeopleGrove, and build scalable processes from the ground up to support that. You are not just maintaining quality, you are defining it.
Coordinating and running a monthly New & Next meeting to review new and upcoming releases
Managing bi-weekly product releases, including attending bi-weekly release lock in and communicating upcoming releases to stakeholders
Coordinating release notes production across product managers and ensuring consistent quality
Serve as the connective tissue between Product, Engineering, Customer Success, Sales, Support, and Marketing for every release cycle
Partner closely with the AVP of Product Marketing and Solutions Engineer on internal-to-external handoffs
Own cross-functional working rhythms: release meetings, RACI maintenance, and process documentation
Managing GTM logistics, including attending cross-functional working groups pre-launch for large releases
Defining set of GTM materials based on release tier, and ensuring execution across team
Establish and maintain the processes, templates, and tools that help the product team operate consistently and at high quality
Own Jira hygiene, sprint health, and reporting cadence.
Support quarterly planning rhythms and cross-team alignment rituals
Maintaining jira roadmap boards, catching outdated or inconsistent tickets, and tracking progress toward goals
Identify and escalate at risk and missed deadlines
Plan, schedule, and run quarterly roadmap planning sessions
Build and maintain the data and reporting infrastructure that gives the product team clear signal on product quality, delivery, and outcomes
Define and track key product health metrics in partnership with Engineering and Analytics
Review Mixpanel events and implement consistent naming conventions and standardize prompts for querying data
Set up and report out on data dashboards for product KPIs and goals
Release Process & Internal Readiness
This includes but is not limited to:
Cross-Functional GTM Coordination
This includes but is not limited to:
Product Team Operating Rhythms
This includes but is not limited to:
Data Hygiene & Reporting
This includes but is not limited to:
What We're Looking For
5–8+ years of experience in product operations, program management, or a senior product role at a B2B SaaS company
Has built or significantly improved a release process in a cross-functional environment — knows what "good" looks like and how to get there
Comfortable holding people accountable across teams without being adversarial — can follow up, push back, and enforce standards while keeping relationships intact
Strong working knowledge of standard B2B SaaS tools: Jira, Confluence, and similar
Finds genuine satisfaction in making systems work well — not looking to own a product roadmap, but to make the whole team more effective
Experience standing up a Product Ops function from scratch
Has operated at or alongside Director level with cross-company scope
Familiarity with higher education, edtech, or similarly mission-driven SaaS environments
Must-haves
Strong differentiators
What This Is Not
This is not a coordinator role. It's not a project manager role. It's not a support function for a single product team. This person will walk into any team in the company, represent product's operating standards, and be taken seriously. They need to have done this before — or something close enough that the ramp is short.
Skills Required
- 5-8+ years in product operations, program management, or senior product role at a B2B SaaS company
- Has built or significantly improved a release process in a cross-functional environment
- Strong working knowledge of standard B2B SaaS tools: Jira, Confluence, and similar
- Comfortable holding people accountable across teams while maintaining strong working relationships
- Experience with data hygiene and reporting; familiarity with Mixpanel, event naming, and dashboarding for product KPIs
- Experience standing up a Product Ops function from scratch
- Experience operating at or alongside Director level with cross-company scope
- Familiarity with higher education, edtech, or mission-driven SaaS environments
What We Do
As higher education’s first Career Access Platform™, PeopleGrove is a smart career network that recommends Mentorship, Networking, Career Exploration, and the Job Connections that together effectively build the social capital learners need to succeed. Unlike other student success tools and alumni engagement software, PeopleGrove is lifelong career support that’s smart, personal, and helpful even to those without a network, experience, or clear starting point. Established in 2015, PeopleGrove set out to build the most helpful network ever created because we believe career fulfillment is a right every single person should have. To date, we've helped millions of learners on their career journeys: - 1+ million connections - 96% retention rate - 20+ million users - 60% of US News Top 100 Universities - 5/5 average rating from user interactions - 450+ customers served PeopleGrove is proudly part of The Riverside Company portfolio of companies. With their partnership, we are a transformational organization that prides itself on building an environment where curiosity is rewarded and the unknown is embraced. Places to go. People to be.
