Product Operations Manager

Description

Guesty is the all-in-one platform for hospitality businesses to automate and optimize every aspect of their operations. With purpose-built technology, industry-wide expertise, and an R&D team of 200+ engineers, Guesty ensures that hospitality businesses can streamline and achieve growth, while delivering the best value to guests. 

With a complete suite of features and 150+ industry partners, including major booking channels like Airbnb, Vrbo, Booking.com, Tripadvisor, Expedia, Hopper, Google Travel, and many more, Guesty is transforming the hospitality industry with innovative solutions.

Today, Guesty has 15 offices and 700+ team members across the globe.

Guesty is seeking an excellent and dynamic Product Operations manager to help us continue building and delivering the best product to Guesty’s clients at scale.

You will join a dynamic, fast-paced environment and carry out cross-organizational initiatives, involving multiple teams across the organization. You’ll be a member of our Product and R&D Ops team and serve as a key link between product managers, designers, dev team leads, customer success, support, onboarding and sales.

You are a good fit for this role if you are a problem solver with excellent analytical skills, self and quick learner, highly motivated, and very organized and methodological.

Responsibilities

Responsibilities:

• Managing and orchestrating Guesty’s Product Education and the Guesty Guilds 
• Help prepare materials for strategic planning and executive reviews; Support Product team during planning season to assure accuracy, compliance and a consistent standard of inputs
• Create and maintain templates, workflows, and frameworks for product planning
• Streamline cross-functional collaboration by standardizing meeting cadences, decision-making processes, and documentation practices
• Build and improve existing dashboards and reports to track product performance, customer feedback, and usage patterns (hands on data analysis) to support prioritization
• Analyze trends to inform strategic planning and product roadmaps
• Organize and facilitate forums for alignment, such as product reviews, all-hands meetings, and cross-team syncs and facilitate product training sessions, ensuring that information flows efficiently, avoiding silos
• Manage organizational product knowledge base/microsite with latest artifacts
• Keep product related onboarding decks and training materials up to date
• Initiate, manage and facilitate ‘voice of the customer’ deep dives
• Own day to day operations around our in-app comms tool, covering key use cases such as cross-selling, embedded marketing, discoverability of new features, user surveys metrics and measurement, segmentation and end to end journeys
• Ensure that roadmaps and product plans are communicated effectively across the organization. Own the product calendar and timelines.
• Manage vendor relationships and quality of work for product enablement suppliers

Requirements

Requirements & Qualifications:

• 4+ years of Product Operations / Project Management experience in a tech software company operating in a fast-paced agile scrum environment (B2B SaaS or B2C).
• Experience orchestrating product planning cycles in large tech organizations.
• Solid analytical skills - A must; Proficiency with data analytical tools/writing queries - A plus
• Excellent computer skills, including proficiency in Google Suite and other relevant software applications
• Strong communication and interpersonal skills and demonstrated experience in driving cross-functional collaboration and aligning diverse teams
• Ability to work in a fast-paced, dynamic environment and manage multiple projects simultaneously
• Quick and self-learner, self-organized.
• JIRA proficiency. 
• Excellent leadership and personal skills
• Very high verbal and written English - A must; Hebrew - A plus

Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of any characteristic protected by law.