Product Operations Lead

About the Role

As the Product Operations Lead, you will collaborate with our Chief Product Officer and heads of Product to advance the Product team’s strategic planning, daily operations, program management and lead the orchestration and optimization of the Product Roadmap. 

Your contributions will extend to various internal and external projects. The ideal candidate demonstrates strong emotional intelligence, relies on data, and is a dynamic, optimistic individual adept at multitasking and cross-functional collaboration. Success in this role requires excellent verbal, written, and visual communication skills, a collaborative mindset, a proactive approach, adaptability, and meticulous attention to detail.

Responsibilities

• Facilitate the execution of the Product strategy and roadmap, translating it into operational goals and objectives integrated into daily operations.
• Provide the Chief Product Officer with regular updates on projects, personnel, and operational recommendations to support the growth of the business.
• Serve as the project manager for strategic initiatives, working in a collaborative and cross-functional environment across teams and levels to drive business results.
• Act as a product steward and manage the product lifecycle by promoting and driving adoption, both internally and externally.
• Develop a key performance indicators (KPI) dashboard and insights for use by the Product Team members to measure and communicate progress against the business and Product Strategy.
• Manage standing team, all-hands, and other committee meetings for the Product team.
• Assist the team with the preparation of board meeting materials and topics related to the Product team.
• Serve as the strategic gatekeeper of the team’s time, partnering with their team.
• Build relationships with internal and external stakeholders; be a key representative of Pagaya to the team and market.
• Make a strong contribution to the company culture, identifying initiatives, implementing programs, and acting as a go-to resource for the Product team.

Requirements

• 3+ years of experience in Product, credit risk, analytics or credit strategy, ideally with a consumer banking/consumer lending background from a financial institution or fintech. 
• Demonstrated ability to manage multiple priorities, seek necessary information for informed decision-making, and efficiently allocate time.
• Proven track record of supporting executives, with an ability to interface with nuanced communications at an executive level. 
• Passionate about contributing to Pagaya's mission of creating a more efficient and equitable financial landscape.
• Collaborative team player comfortable supporting colleagues and effectively working with a globally distributed team.
• Proficient in cross-functional collaboration, capable of leading and executing projects across various levels and teams.
• Maintains a constructive and proactive attitude, showcasing creativity in problem-solving.
• Recognizes and responds effectively to moments of urgency, taking necessary actions to accomplish tasks.
• Superior verbal and visual communication skills, adept at presenting information clearly for decision-making purposes. Experience in creating comprehensive, on-brand presentation decks for an executive audience.
• Establishes trust and serves as a valuable thought partner to the Chief Product Officer, maintaining discretion and operating independently with mature and professional judgment.