What You Will Do
- What You Will Do
- Identify operational solutions to address product or UX bottlenecks
- Act as the first line of defense for our employers’ technical inquiries for Finch’s Assisted products, providing reactive support, troubleshooting issues, and offering best practices
- Build and maintain core security procedures and policies to ensure continual operational compliance
- Ensure we're processing workflows for our customers within established service level agreements (SLAs)
- Collaborate with engineers and product managers to understand the product roadmap and the underlying operational requirements to reach key deadlines
- Independently manage and set clear deadlines for multiple simultaneous projects
- Set a high bar for execution, both in terms of quality and speed.
Who You Are
- 1 - 4 years of experience in business operations, product operations, technical support, strategy, or compliance at a financial, tech, or fintech company
- Proven experience handling structured data (Excel, CSV, JSON, etc.)
- Strong demonstrated ability to manage multiple projects simultaneously in an organized manner
- Deep curiosity of the process to abstract away operational complexity to deliver a streamlined customer UX
- Desire to collaborate across the team to ensure a clear alignment of internal operations with product deadlines
- Willingness to take on mission-critical projects and actively communicate challenges and outcomes as they arise
- Ability to clearly document processes so they can be optimized over time
- Comfortable coordinating with multiple parties and building relationships both internally and externally
- Strong written communication skills
Nice To Have
- Experience working with payroll, HR systems, or security compliance
- Experience in a technical support or product operations role, preferably with an API-based or hyper-process oriented solution
Top Skills
What the Team is Saying
What We Do
The world is moving towards more standardized, open, and interconnected data systems. However, employment infrastructure remains complex, closed, and fragmented.
Our mission is to democratize access to the infrastructure that underpins the employment sector and unlock much-needed innovations and create tremendous economic activities for both employers and employees.
Why Work With Us
We're a team of problem solvers who aren’t afraid to challenge assumptions and we take pride in building a high-ownership culture. We value ongoing feedback, constructive debates, commitment, and above all — honesty! We are excited about the scope of the problems we address and the potential impact our work can have on the global workforce.
Gallery
Finch Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We are a hybrid organization with offices in San Francisco and New York City. While we respect the dynamic environment many of us have been in since the start of the 2020s, we also recognize the value of collaborating in-person.
