Are you passionate about delivering exceptional service and building professional relationships with law enforcement agencies?
Would you enjoy a role where your attention to detail and commitment to accuracy help insurance customers receive critical accident-related media efficiently and securely?
About the Business
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Insurance vertical, we provide customers with solutions and decision tools that combine public and industry specific content with advanced technology and analytics to assist them in evaluating and predicting risk and enhancing operational efficiency. Our insurance risk solutions help drive better data-driven decisions across the insurance policy lifecycle, all while reducing risk. You can learn more about LexisNexis Risk at https://risk.lexisnexis.com/insurance
About the Role
This position is part of the Photo team responsible for supporting insurance company customers by researching and coordinating with law enforcement agencies to obtain accident-related media. You will play an important role in processing, securing, and distributing digital evidence while ensuring service levels, accuracy, and compliance requirements are met. This role is well suited to someone who is organized, detail-oriented, and comfortable working with sensitive content in a production-focused environment.
This role will begin as 5 days in-office (Duluth, GA) and eventually move into a hybrid work environment, with manager approval.
Responsibilities
Contact and research law enforcement agencies to facilitate the retrieval of accident-related media.
Establish and maintain communication with police departments regarding media requests and order statuses.
Process, verify, and distribute media associated with police reports to insurance company customers.
Review and manage digital evidence, including potentially graphic images related to motor vehicle accidents.
Accurately document request activity and maintain production standards and service level expectations.
Support media fulfillment operations through secure handling, encryption, and distribution of digital files.
Prepare digital media for customer delivery, including copying files to encrypted USB devices.
Generate shipping labels and coordinate outbound deliveries through UPS.
Assist with incoming mail processing and other operational support functions as needed.
Ensure compliance with security, privacy, and data handling requirements when working with sensitive law enforcement materials.
Preferred Skills & Competencies
Strong verbal and written communication skills.
Ability to build professional relationships with law enforcement personnel.
Excellent organizational and multitasking abilities.
Attention to detail and accuracy in a production environment.
Comfort working with sensitive and occasionally graphic content.
Ability to meet productivity, quality, and turnaround time goals.
Requirements
Required: Minimum Education: High School Diploma or GED
Required: Able to work Monday-Friday
Required: Able to meet production metrics.
Highly organized and works well in team environment.
Experience in criminal justice, insurance claims, call center and/or police departments a plus.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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Skills Required
- High school diploma or GED
- Ability to work Monday through Friday
- Ability to meet production metrics
- Strong organization and ability to work effectively in a team environment
- Strong verbal and written communication skills
- Ability to handle sensitive and occasionally graphic content
- Ability to meet productivity, quality, and turnaround-time goals
- Experience in criminal justice, insurance claims, call centers, or police departments
RELX Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about RELX and has not been reviewed or approved by RELX.
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Retirement Support — Retirement support is positioned as a meaningful part of total rewards through a 401(k) plan with matching contributions, alongside other financial protections such as life and disability coverage. Tuition reimbursement and share purchase access further broaden the financial value of the package beyond base salary.
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Leave & Time Off Breadth — Leave and time off breadth appears strong, with generous vacation allowances, mental health days, and options like sabbaticals and tiered PTO by tenure. Parental and caregiving leaves are described in detail, reinforcing time-away benefits as a standout component of the overall package.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle benefits are supported by offerings such as mental health support (e.g., app access), EAP resources, gym-related perks, and wellness incentives. Flexible working hours and related work-life supports add to the perceived day-to-day value of benefits.
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What We Do
RELX is a global provider of information-based analytics for professional and business customers across industries. We help scientists make new discoveries, doctors and nurses improve the lives of patients and lawyers win cases. We prevent online fraud and money laundering, and help insurance companies evaluate and predict risk. Our events enable customers to learn about markets, source products and complete transactions. In short, we enable our customers to make better decisions, get better results and be more productive. We do this by leveraging a deep understanding of our customers to create innovative solutions which combine content and data with analytics and technology in global platforms. RELX serves customers in more than 180 countries and has offices in about 40 countries. It employs approximately 30,000 people of whom almost half are in North America. We operate in four major market segments: Scientific, Technical & Medical; Risk & Business Analytics; Legal; and Exhibitions.
