Join our fast-paced, growing company and further your career with Maverick Payments, where you can thrive, your ideas are valued, and your colleagues feel more like family than coworkers!
About Payments:
Maverick Payments is a family-owned and privately held full-service payment provider. Located in Calabasas, California, Maverick has created innovative technology designed for sales organizations, such as ISO’s and ISV’s, looking to monetize payments by reselling our white-labeled payments stack. Our payment products include merchant acquiring services, a proprietary gateway, ACH processing, fraud & chargeback tools, analytics, and other value-add services. Maverick’s team includes underwriting, risk management, compliance & legal, technology & product development, on-boarding, customer support, information technology, and more.
About the Position:
Under the direction of the Product Associate Director, the Product Operations Associate I is responsible for day-to-day activities in support of the business operations related to the Product Department function. The Product team is responsible for product development, maintenance, and oversight, enhancing customer and partner satisfaction.
- Acting as resident subject matter expert (SME) for all products.
- Strong understanding of Agent/ISO processes for setup and pricing merchant services.
- Tracking KPIs to ensure observation of operational policies and procedures and exercising independent judgment and discretion to enhance delivery of service standards/levels, within Company parameters.
- Recommending and implementing processes and/or strategies for quality assurance based on client or staff feedback.
- Shaping and supporting the goals and strategies for various partner campaigns.
- Introducing products to pilot groups of customers and ISVs/ISOs/agents to ensure successful implementation.
- Recommending and implementing strategies, processes, and procedures to enhance retention and enterprise client services.
- Testing and logging for both pending updates to production and identifying issues within production to assist development team.
- Working with customers and partners on technology enhancements to ensure satisfaction with user experience and usability.
- Providing product training; coaching staff and customers on product functionality to strengthen customer/partner relationships through strategic application of technology capabilities to meet/exceed customer expectations.
- Reinforcing and maintaining a customer-focused collaborative team culture to exceed both customer and Maverick’s goals with integrity and professionalism at all times, including, without limitation, in times of organizational change.
- Creating, updating, and maintaining training manuals/decks related to products.
- Supporting organizational tasks and projects on an as-needed basis.
Qualifications:
- HS Diploma and relevant experience. College degree a plus!
- Experience working in Bankcard processing industry (acquiring) specific experience (i.e. experience working for a processor, sponsor bank, merchants, and/ or card brand.)
- Proficiency with Microsoft Suite, ASANA and other related project management tools
- Experience with coding languages preferred (JS, CSS, HTML, etc.)
- Experience with API Documentation, Google Analytics or similar marketing analytic tools
- Experience with screenshare / meeting software
- Strong analytical and problem-solving abilities.
- Ability to listen to others and communicate in an effective manner. The ability to communicate in writing and otherwise.
- Ability to prioritize competing task and manage time effectively.
- Ability to focus on achieving goal and results consistent with the organization's objectives.
- Attention to detail to ensure work is complete and accurate.
- Ability to follow up with others to ensure that agreements and commitments have been fulfilled.
- Ability to support, promote, and ensure alignment with the organization's vision and values.
- Flexibility within organizational changes in light of internal and external trends and influences.
- Competitive salary, bonuses, and incentives.
- Comprehensive employer sponsored health, vision, and dental insurance programs.
- Paid time off, including vacation, sick and holidays.
- 401K plan with up matching contribution.
- Commitment to career development and advancement.
- Vibrant office culture - team building, birthdays, work anniversaries, stocked kitchen, and more!
This position reports daily to our office in Calabasas, CA.
Top Skills
What We Do
Maverick Payments is a full-service payment processor with innovative technology designed for partners looking to monetize payments by reselling our white-labeled payments stack. Quickly go to market with minimal to no cost or risk - all with building your brand while leveraging our infrastructure. With our merchant acquiring services, proprietary gateway, ACH processing, fraud & chargeback tools, analytics, and other value-add services, we offer a true all-in-one solution geared for sales organizations, such as ISVs, developers, ISOs, and agents looking to generate payments revenue in a scalable method with no investment or risk burden. Our dashboard is an end-to-end system with a complete API, digital onboarding, portfolio management, sub-reseller and user management, support ticketing, and so much more – your turnkey platform to go to market as a payments provider under your brand while utilizing Maverick’s back-end systems. With its headquarters in Los Angeles, Maverick's FSP infrastructure means all operations are handled in-house including underwriting, risk monitoring, compliance, technology development, on-boarding, customer support, and more. This allows for quick resolutions and hands-on support. Maverick is a leader in technology-driven payment processing for merchants of any size in the United States, including card present and card not present. Additionally, Maverick supports a wide range of business types including specialty verticals and emerging markets which typical processors shy away from due to elevated risks; however, these are new industries for our resellers to support and expand into. Our partner-focused approach ensures competitive pricing, transparency, and best-in-class services that build personal and lasting relationships with our partners and merchants. As a family owned and operated company, our nimble approach means our commitment to providing unsurpassed levels of support and building long-term relationships
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