Jobs at Maverick Payments

Perform credit and financial analysis for merchant portfolio reviews, prepare Credit Risk Assessments, recommend risk-mitigation (reserves, LOCs, funding holds), update policies, and coordinate enhanced due diligence with internal teams and partners.

Support day-to-day HR operations including employee relations, benefits and leave administration (FMLA/CFRA/PFL/ADA), HRIS management (Paylocity), compliance with federal and California employment laws, performance management, onboarding/offboarding, HR reporting, employee engagement, workers' compensation and safety coordination, policy and handbook maintenance, training coordination, and special HR projects.

Support underwriting team with partner background checks, identity and business verification, data entry, recordkeeping, and workflow tracking. Collaborate with Risk, Compliance, and Operations, assist reporting and special projects, and apply analytics and ML approaches to improve onboarding, reduce costs, and mitigate risk.

The Product Operations Associate I supports daily operations in the Product Department, ensuring customer satisfaction through training, product implementation, and performance tracking.

Manage onboarding and activation of new merchant accounts: review applications and approval parameters, enter and sync account data across systems, handle data-sensitive maintenance and account updates, communicate with partners for missing information, support department projects, attend trainings, and perform quality control to ensure timely, accurate merchant onboarding.

Program, test, pack, and ship point-of-sale hardware per specifications. Review orders, verify client information, coordinate shipping, handle escalations with partners and support teams, and perform light lifting. Communicate updates and maintain accuracy in deployed equipment and documentation.

Serve as frontline partner support for agent partners: process applications and updates, respond to inquiries, troubleshoot issues, maintain CRM records, coordinate cross-functional resolution, communicate status to partners, and support continuous improvement initiatives to protect partner experience and drive revenue.