Job Description:
What is the opportunity?
As a Product Operations Analyst supports product operations by executing and coordinating key initiatives that enable consistent pricing processes, reporting, and launches across the business. This role focuses on hands-on execution, documentation, tracking, and cross-functional coordination under the guidance of senior analysts and managers. The ideal candidate is highly organized, detail-oriented, and comfortable working across multiple teams to keep projects moving forward.
- Product Operations & Process Support
- Support fulfillment and product launch process standardization across internal and third-party models.
- Assist with documentation of pricing, fulfillment, and beta program processes.
- Help maintain team case management, intake queues, and escalation tracking.
- Project & Initiative Execution
- Support tracking of product operations-related projects including timelines, action items, and risks.
- Assist senior analysts in maintaining project trackers for product and pricing operations initiatives.
- Follow up on dependencies and action items to ensure timely execution.
- Reporting & Analysis
- Create and maintain recurring pricing reports and dashboards.
- Validate data accuracy and flag inconsistencies or gaps.
- Support ad hoc reporting and analysis requests from product and pricing leadership.
- Documentation & Enablement
- Contribute to SOPs, product guides, and pricing documentation updates.
- Help prepare stakeholder communications, newsletters, and release summaries.
- Ensure documentation is accurately updated and published on time.
- Cross‑Functional Coordination
- Work with Pricing, IT, Product, Fulfillment, and Analytics partners to gather updates and requirements.
- Escalate risks or blockers to senior team members as needed.
What will you bring to Omnissa?
- 2–4 years of experience in pricing, analytics, business operations, or program support.
- Strong organizational skills with the ability to manage multiple workstreams.
- Clear written and verbal communication skills.
- High attention to detail and comfort working with data and documentation.
- Experience with pricing, fulfillment, or product launch support.
- Familiarity with tools such as Excel, Power BI, Smartsheet, Jira, or SFDC.
Location: Costa Rica
Location Type: HYBRID
Travel Expectations: Travel might be required for Team meetings, once or Twice a year
Education: MBA preferred
Skills Required
- 2-4 years of experience in pricing, analytics, business operations, or program support
- Strong organizational skills with the ability to manage multiple workstreams
- Clear written and verbal communication skills
- High attention to detail and comfort working with data and documentation
- Experience with pricing, fulfillment, or product launch support
- Familiarity with tools such as Excel, Power BI, Smartsheet, Jira, or SFDC
What We Do
Omnissa is the digital work platform leader, trusted by thousands of organizations worldwide as the former VMware End-User Computing business. We make digital work, work – for businesses and their people. No painful IT processes or productivity trade-offs. Instead, a seamlessly delivered digital employee experience that simplifies work. Our comprehensive digital work platform enables IT teams to provide secure, personalized experiences for every employee, on any device. Omnissa unifies, automates, and efficiently scales the digital workspace. By empowering employees to do their best work, anywhere, we help workforces everywhere unlock exponential business value. All is made possible with the Omnissa™ Platform, the first AI-driven digital work platform for smart, seamless, and secure work experiences from anywhere. It integrates multiple industry-leading solutions across Unified Endpoint Management, Virtual Desktops and Apps, Digital Employee Experience, and Security and Compliance. By continuously adapting to users’ work styles, Omnissa optimizes user experience, security, IT operations and costs.
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