Product Operation Manager
SHOPLINE 马来西亚 吉隆坡 (混合办公)
What You'll Be Doing:
- Responsible for translating & monitoring the quality of the SHOPLINE help center
- Conduct product training for the internal team and ensure the product knowledge of the internal team is always top notch
- Monitor and analyze merchant’s issues to ensure help center and product training are up-to-date
- Define processes to support front-line teams in knowing the product and features.
- Identify internal team training experience, and standardize a syllabus of training that can cater to all region's internal team
- Partner with cross-functional teams such as Product, Merchant Success, Engineering, and more, to improve product quality and resources that help scale support & operations workflows
- Conduct analysis, and evaluation report to understand and illustrate internal team sentiments and needs
Who we're looking for:
- Bachelor's Degree or any equivalent with at least 2-3 years of working experience preferably in the eCommerce or SasS industry.
- Experience in the tech environment and/ or startup environment will also be considered.
- Experience resolving and communicating about issues with both technical and non-technical audiences
- Excellent communication（be able to read, write & speak in English and Mandarin）, presentation, and interpersonal skills
- Experience working with cross-functional teams，Adaptive. Capable of thriving in an ambiguous, and fast-paced environment
- Self-motivated and consistently willing to exceed own expectations
- Ability to multitask. You can handle several different tasks at different stages at once and are able to prioritize by importance
- High attention to detail, with great organization and coordination skills
- Self-starter and good team player.
- Positive attitude, patient with people, and willing to learn.
- Curious and interested in technology and new products.
Skills Required
- Bachelor's Degree or equivalent
- 2-3 years working experience in eCommerce or SaaS
- Experience in tech/startup environments
- Strong communication skills in English and Mandarin
- Experience with cross-functional teams
What We Do
SHOPLINE is Asia’s biggest provider of omnichannel retail services for online, offline-to-online and cross-border commerce. Since our founding in 2013, we have helped over 350,000 merchants reach a customer base of 680 million people. With key features including inventory and sales management tools, regional logistics, payment gateways, data analytics, storefront theme designs and local customer support, merchants have everything they need to build a successful online store. SHOPLINE joined the Silicon Valley-based 500 Startups seed accelerator in 2014, and has since become one of Facebook’s marketing partner and nine trusted Global Expansion Partners (GEP), as well as the first e-commerce platform to partner with Google in Greater China. We currently maintain a presence across Asia, with offices in Hong Kong, Taipei, Ho Chi Minh City, Shenzhen, Guangzhou, Kuala Lumpur, Singapore and Bangkok.
