The Role
Assist in product strategy and roadmap definition, manage product full lifecycle, conduct market analysis, ensure compliance, develop training, and support marketing initiatives.
Summary Generated by Built In
Key Responsibilities:
1. Product Development & Management
Requirements
1. Product Development & Management
- Assist in defining product
strategy, roadmap, and delivery plans.
- Draft detailed Product Requirement Documents (PRDs),
business cases, and user stories.
- Work closely with technology and design teams
to develop new features and improvements.
- Coordinate user acceptance testing (UAT),
pilots, and phased rollouts.
- Monitor the full product lifecycle from ideation to
retirement.
- Conduct ongoing market, competitor, and trend analysis to
identify gaps and opportunities.
- Gather and interpret customer and agent
feedback to inform product decisions.
- Monitor and analyze product performance metrics
(transactions, ARPU, churn, revenues).
- Collaborate with cross-functional
teams: technology, finance, operations, compliance, and marketing.
- Act as a liaison between
product, commercial, and regulatory bodies.
- Prepare presentations, reports, and recommendations for
senior management.
- Ensure products comply with regulatory
guidelines, risk policies, and industry standards.
- Work with the
compliance team to assess new product risks and implement mitigations.
- Develop training materials and conduct sessions for
internal staff, agents, and partners.
- Provide ongoing support for
field teams and customer service regarding product issues.
- Draft FAQs, user guides, and internal knowledge base
materials.
- Support marketing in developing product launch campaigns,
go-tomarket strategies, and promotional activities.
- Provide data-driven
insights to improve customer acquisition, retention, and cross-sell strategies.
KPIs / Performance Indicators:
- Timely
delivery of new products and enhancements according to roadmap.
- Growth
in product usage, active users, and revenue contribution.
- Customer
satisfaction, NPS (Net Promoter Score), and retention improvements.
- Reduction in complaints, downtime, or defects.
- Compliance
with regulatory and internal risk requirements.
- Successful cross-functional coordination and
training delivery.
Requirements
Qualifications & Experience:
- Bachelor's degree in Business Administration, Marketing, Finance, IT, or related field.
- 2-4 years' experience in product management, business analysis, or project management (fin tech/telecom preferred).
- Knowledge of mobile money, digital payments, or financial services products.
- Proficiency in Microsoft Office Suite and analytical tools (Excel, Power BI, Google Analytics).
- Excellent communication and presentation skills.
- Strategic Thinking: Ability to align product development with company goals.
- Innovation: Creative approach to product design and problemsolving.
- Analytical Ability: Comfortable with data analysis and translating insights into action.
- Customer Focus: Passion for improving customer experience and usability.
- Project Management: Ability to manage multiple initiatives simultaneously.
- Collaboration: Strong interpersonal skills and team-oriented mindset.
- Adaptability: Comfortable working in a fast-paced, changing environment.
Skills Required
- Bachelor's degree in Business Administration, Marketing, Finance, IT, or related field
- 2-4 years' experience in product management, business analysis, or project management
- Knowledge of mobile money, digital payments, or financial services products
- Proficiency in Microsoft Office Suite and analytical tools
- Excellent communication and presentation skills
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The Company
What We Do
Ubuntu Impact Limited is a Human Capital Consulting Firm committed to delivering reliable solutions that drive positive change and foster substantial growth for organizations and people.
