The Role
The Senior Product Manager coordinates product plans and strategies, manages product backlogs, collaborates with stakeholders, and ensures quality in product development while leading cross-functional teams and initiatives.
Summary Generated by Built In
The Product Manager is an senior level position responsible for the development of product plans, strategies and tactics in coordination with the Product Management team. The overall objective of this role is to coordinate the promotion of products to develop new markets, increase share of market and obtain competitive position.
Responsibilities:
Responsibilities:
- Requirements & User Story Definition: Worked closely with stakeholders to gather intricate requirements, translating them into well-defined user stories for agile scrum teams, ensuring clarity and alignment with technical capabilities.
- Product Backlog & Release Management: Managed comprehensive product backlogs and prioritized releases by collaborating closely with business and stakeholders ensuring timely delivery of high-value features reflecting benefits in $$.
- Developer Experience & Collaboration: Collaborated effectively with technology partners, CTI engineering and operations, and USPB core platform engineering teams to define and implement a unified and streamlined customer service experience.
- Quality Assurance & Testing Liaison: Served as a primary liaison for Quality Engineers, clearly articulating testing requirements through Behavior-Driven Development (BDD) and other acceptance criteria to ensure robust product quality.
- Process & Governance Establishment: Maintained rigorous procedures, standards, and processes for Work Intake and backlog prioritization, enhancing operational efficiency and strategic alignment.
- Strategic Initiative Tracking: Liaised with the Program Management Office, program managers, and business sponsors to meticulously track initiatives, clearly defining success criteria and ensuring alignment with broader business strategy and outcomes.
- Communication Strategy & Stakeholder Engagement: Managed and researched effective communication strategies for internal and external stakeholders, disseminating information on upcoming releases, surveys, and product accomplishments.
- Product Effectiveness & Feedback Loop: Tracked critical metrics and outcomes to demonstrate product effectiveness and established clear lines of sight to business impact, devising and implementing plans to gather continuous user feedback.
- Learning & Development Support: Provided training and mentoring support for product owners and collaborated with learning management teams to identify and develop focused learning pathways, fostering continuous growth within the team.
- Finalizes the project plan with stakeholders and track closely for successful project delivery.
- Meets with end users to understand business needs, write requirements, conduct walk throughs on requirement documents
- Reviews Functional Requirements to Business Requirements to ensure Technology has understood and met the end users’ needs/expectations.
- Partners with Technology, Product and Operations Management Teams to prioritize delivery of key projects.
- Masters strategic business process modeling, traceability and quality management techniques.
- Applies best practices for effective communication and problem-solving.
- Successfully compete for the most sought-after business analyst jobs.
- Performs project Status reporting to Project Stakeholders, Product and Operations Partners.
- Understand the bank environment and compliance and regulatory requirements.
- Track actual project costs, identify variances, and reforecast project costs as needed.
- Measure project management performance against standards.
- Lead cross-functional teams to resolve business issues related to technology projects with significant business impact as well as share knowledge across product marketing, contributing to the development of new techniques and improvement of processes/workflow for the product marketing function
- Participate in technology projects for small product enhancements and minor customizations
- Serve as Subject Matter Expert (SME) on product customization projects and influence decisions through advice, counsel, and/or facilitating services to others in area of specialization
- Document new products and/or changes to existing products, ensure smooth business implementation during launch process, and prioritize and validate potentially dynamic material from multiple sources using analytical skills
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency.
- Owns requirement creation for given effort,
- Leads scrum team deliverables, influences roadmap planning, etc, Project support, Discovery analysis, owns features,
- Creates Epics, manages SCRUM team, Project Delivery, Intake Lead, INC/Issue Management, Product Discovery, release management
- Ability to generate process Flows & Maps
- Knowledge on Retail Cards Dispute application is preferable
- 12-16 years or relevant experience ( Banking Domain, Retail / Cards experience is preferable / Fraud Dispute experience )
- Knowledge of Pega application is preferable
- Agile/Scrum Methodologies, Program Management, Cross-functional Coordination, Project Planning & Execution, Risk & Dependency Management, Stakeholder Management, JIRA.Deep knowledge of different Banking systems, theories, and practices relevant to a function
- Technical Product Road mapping, Product Backlog Management, Release Planning & Prioritization, Journey Mapping, Product Strategy, TCO Optimization, Requirements Gathering, User Story Definition, Feedback Mechanisms.
- Practical experience of multiple business cycles
- Knowledge of industry and competitor products/services
- Working knowledge of strategic direction of the function within the business as well as a solid conceptual/practical grounding in function and/or area of expertise
- Consistently demonstrates clear and concise written and verbal communication
- Demonstrated project management skills
- Willing to work in night shifts
- Bachelor’s degree/University degree or equivalent experience
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Job Family Group: Product Management and Development------------------------------------------------------
Job Family:Product Management------------------------------------------------------
Time Type:Full time------------------------------------------------------
Most Relevant Skills Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
Skills Required
- 12-16 years or relevant experience in Banking Domain or Retail / Cards
- Knowledge of Pega application
- Agile/Scrum Methodologies, Program Management, Cross-functional Coordination
- Project Planning & Execution, Risk & Dependency Management, Stakeholder Management
- Technical Product Road mapping, Product Backlog Management, Release Planning & Prioritization
- User Story Definition, Feedback Mechanisms
- Bachelor's degree or equivalent experience
Citi Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Citi and has not been reviewed or approved by Citi.
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Healthcare Strength — Benefits coverage is positioned as comprehensive, including health, dental, and vision insurance plus on-site clinics, prescription drug support, and disability coverage. Family-building support such as fertility assistance is described as a notable differentiator within the overall package.
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Retirement Support — Retirement benefits are framed as strong, highlighted by a 401(k) with matching and additional plan options like a Roth 401(k). Financial support is reinforced through discounts and broader financial guidance resources tied to the benefits ecosystem.
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Wellbeing & Lifestyle Benefits — Wellbeing support extends beyond insurance through programs like an Employee Assistance Program, counseling/legal resources, and gym or wellness reimbursement. These offerings increase the perceived total rewards value even when cash compensation sentiment varies by role.
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The Company
What We Do
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities.
