Front is the customer operations platform built for B2B complexity, keeping every team, tool, and customer conversation in sync so companies can scale without losing connection. Others handle simple interactions. Front handles the coordination and context behind complex B2B customer relationships. Over 9,000 companies, including Uber Freight, Navan, and Stripe, rely on Front because it's the only one that can run the operational layer that makes customer-facing work actually succeed.
Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Built In's 100 Best Midsize Places to Work in SF 2025, Top Places to Work by USA Today 2025, Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™ ,Inc. Magazine's 2022 Best Workplaces list, and Forbes Best Startup Employers 2022 List.
We’re looking for a Product Marketing Manager to help scale Front’s go-to-market execution across Marketing, Sales, and Partnerships. This role will turn customer, field, and market insights into compelling go-to-market resources, owning the feedback loop and refresh cadence to ensure cross-functional teams have what they need to succeed.
You’ll also be responsible for competitive intelligence and solutions marketing, deeply understanding the teams and industries we serve, why we win, and how to tailor our story by audience.
Within your first six months, you will:
Establish an always-on competitive intel motion with regular updates to battlecards and talk tracks based on what’s changing in the market and what teams are hearing in calls.
Build a win/loss + voice of customer loop that turns insights into improvements across messaging, sales process, and product strategy.
Create and deliver internal sales enablement trainings, and represent Front externally at webinars and trade show sessions for solution-specific content
Scale and maintain core go-to-market assets (pitch deck, one-pagers, talk tracks) so they stay current and aligned to our strategic narrative.
Serve as a vertical and persona SME and maintain narratives (workflows, proof points, objections) so Growth and Sales can utilize them across outbound and events.
Turn integrations into a growth lever by sharpening integration messaging, upgrading key pages, and shipping reusable partner-ready assets.
Partner with Solutions Engineering to ship a steady cadence of demo videos and talk tracks to support Marketing and Sales.
On any given day, you might:
Tighten the competitive story, refine talk tracks, and update objection handling based on what you are hearing in the market.
Improve high-intent web surfaces (integrations, vertical pages, competitive pages) by updating messaging, proof points, and demo content.
Listen to calls and synthesize win/loss + voice of customer signals into clear recommendations and updates teams can use immediately.
Package and refresh core go-to-market assets so they stay current, easy to use, and consistent across teams.
Partner with Growth on campaign and event inputs (messaging, proof points, vertical tailoring).
Work with Solutions Engineering to script and ship short demos that show workflows end-to-end.
Who you are
A clear communicator who can turn complex products into simple, credible stories.
Comfortable partnering closely across sales, marketing, and product and building trust through thoughtful, high-impact output.
Experience supporting competitive positioning for at least one competitor.
Strong judgment on prioritization and iteration, with an eye for what will actually get used.
Nice to have: experience with win/loss or voice of customer analysis, vertical marketing, ecosystem/integrations, or creating technical content.
Front operates on a hybrid model — we come together in the office each Tuesday, Wednesday, and Thursday to collaborate and stay connected.
What we offer
Competitive salary
Equity (we are post-series D & backed by some of the best VCs in the US)
Private health insurance, including plan options at no cost to employees
Paid parental leave
Flexible time off policy
Flexibility to work from home Monday and Friday, unless posted as a fully remote role
Mental health support with Workplace Options
Family planning support with Maven
$100 per month Lifestyle Stipend to spend on fitness, health and wellness, and other activities
Wellness Days - Fronteers get an additional day off on months with no holidays
Winter Break - Our offices are closed from Christmas to New Year's Day!
Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice & EU Privacy Notice
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What We Do
We are a customer operations platform that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer communication by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration behind the scenes. With Front, teams can centralize messages across channels, route them to the right person, and unlock visibility and insights across all of their customer operations. More than 8,000 businesses use Front to drive operational efficiency that prevents churn, improves retention, and propels customer growth.
Why Work With Us
Being a Fronteer is something special. The company was founded on the idea that people could be happier at work. Over the years, our company has grown and expanded globally in Paris, Dublin and Santiago. However, our core mission still persists and is the foundation of our values and our culture.
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