Product Marketing Manager

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

About Us 

Through local expertise and global scale, we at Global Payments Oceania deliver market-leading technology solutions through five regional sub-brands — Eway, Ezidebit, Sentral, Pigeonhole Software and Storman.

Collectively, these brands are anchored by Global Payments, a world leader in payments and software solutions and a Fortune 500® brand with a worldwide footprint to accelerate our customers' full potential.   

Sentral, is a proven web-based software solution that seamlessly manages school administration, student data and parent engagement. Our tailor-made solutions help administration staff, teachers and school leaders save valuable time to focus on improving school and student outcomes. Sentral is the trusted solution of choice in over 2,500 schools across Australia. 

About the opportunity

Reporting to the Senior Manager - Lead Generation, you will be responsible for the delivery of the comprehensive product marketing communications plan to drive product adoption and engagement across our existing customer base. You will define and manage the go-to-marketing strategy and material for new products and feature launches, including live webinars, email campaigns, product collateral and more.

In addition, you will provide support to the Campaign Marketing Manager and Senior Manager - Lead Generation to shape and deliver the overall product communications strategy, to maintain high customer retention rates.

Other key areas of responsibility will include:

• Develop and implement a comprehensive product marketing communications plan;
• Collaborate with cross-functional teams to position products effectively and develop compelling content;
• Utilise our CRM (HubSpot or Salesforce) to automate marketing campaigns, manage customer segmentation, and deliver targeted communications;
• Conduct market and customer research to inform audience targeting and messaging;
• Create engaging product content that communicates our value proposition and drives product adoption and customer retention;
• Oversee product launches, feature releases, and positioning to enhance customer engagement.

About you

As an experienced Product Marketing Manager, you thrive in an entrepreneurial and values-driven culture. You have a passion for technology, a continuous curiosity to learn, and a commitment to succeed. A strategic thinker with strong communication skills, you naturally build rapport with key stakeholders and enjoy working collaboratively to achieve shared goals.

You bring:

• 5+ years of experience in product marketing, ideally within a software or technology company;
• Proficiency across a wide range of marketing channels (in-product app, email, blog, social media, website, digital, video, and events) and understanding of how each supports business goals;
• A strong insight-led approach with the ability to understand and cater to customer preferences;
• Hands-on experience with CRM systems like HubSpot or Salesforce;
• Proven experience in managing a product’s lifecycle from ideation to launch;
• A tertiary qualification in Marketing or a related discipline (or equivalent experience).

Please note that you must have  

• Full work rights in Australia  
• Ability to obtain a Working with Children Check  
• Ability to obtain an Australian Federal Police Check  

Salary

The salary range for this role is $130, 000 - $140, 000 + superannuation

Part-time options available for the successful candidate.

Our benefits

We want you to be you! At Global Payments we are committed to an inclusive workplace where you can be your true self, feel supported and nurtured. 

We understand the struggle of the juggle - the balance of work and personal life can be challenging. So we offer a flexible working rhythm blending in-office and remote working.

Your health and wellbeing matter to us and we want you to take care of yourself, take advantage of the vast array of wellbeing resources we offer, use your breaks and your leave including Birthday Leave. 

We provide a first class employee assistance program that offers you and your immediate family members complimentary counselling on life challenges such as financial hardship and domestic matters, plus coaching support for people leaders on wellbeing matters.

We offer 18 weeks paid parental leave for either parent as well as two weeks paid secondary carer’s leave.

Celebrating together is a big part of our culture and we regularly gather for Extravaganza and Team Appreciation Days, plus fun activities brought to you by our social committees. 

We like to shout at each other, not literally but via Reward and Recognition Programs such as Shout Outs – recognising our people that go above and beyond and make a difference to our customers.

We also pride ourselves on giving back to the communities in which we operate, so we provide two Days of Service each year to volunteer in a cause that matters most to them.

Other benefits available include salary sacrifice, study leave and an Employee Stock Purchase Plan.

Ready to apply?

If this role sounds right for you we invite you to Apply by using the APPLY button.   Please note you will be redirected to a Global Payments careers page to submit your application.

For further information please email [email protected]

We respectfully ask that no recruitment agencies contact us regarding this position.

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Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].