Product Marketing Manager

Job Description

Please note, you must have the right to work in Portugal to be eligible for this position. We are not able to offer visa sponsorship for this role.

Are you passionate about shaping the future of AI products? Zendesk’s award-winning Product Marketing team is searching for a driven Product Marketing Manager to play a pivotal role in advancing our Zendesk AI solutions. 

In this role, you’ll take on key responsibilities in product marketing, including driving research, crafting compelling messaging and positioning, providing expert enablement and GTM support. You’ll also work closely with teams across the organization to bring Zendesk’s vision to life, making a real impact as we achieve our company goals together. If you’re excited by cross-functional collaboration and enjoy ‘rolling up your sleeves’ to deliver results, this role offers you the chance to thrive at the forefront of AI product marketing. 

Reporting to the Director of PMM, and working closely with the Senior PMMs on the team, you’ll be a valued part of the Zendesk AI team and will help shape the future of our AI-driven offerings. Join us, and let’s make a difference!

What you'll be doing

• Developing fundamental insights of our market, customers, key buyers, and competitors for Zendesk AI admin and agent capabilities

• Launch and bring to market new capabilities as part of the Zendesk Advanced AI add-on

• Be an evangelist for the Zendesk AI product strategy and functionality. Understand and simplify product functionality into real value-based messaging

• Enable our internal partners on clear & consistent messaging and craft materials to support customer-facing interactions, e.g. sales pitch decks, messaging source documents, use cases, personas, etc

• Be the connective tissue - collaborate with Product, Marketing, Sales, Success, Operations, and Enablement teams to develop strategic frameworks and assets for use in campaigns, enablement, press releases, analyst briefings, etc

• Bring an ownership mentality to offer innovative ideas to up-level deliverables or improve processes

• Help maintain internal alignment with other parts of the company including Product, Sales, Customer Success, and Marketing

What you’ll bring to the role

• 4-6+ years experience in Product Marketing in software and technology; preference given to those with experience with SaaS and/or Customer Experience/Service software

• Articulate and very skilled at storytelling in a simple straightforward way

• Superior analytical and problem-solving skills with a focus on attention to detail, pattern recognition, insight generation, and ability to process information quickly to deliver against tight deadlines

• Executive presence and ability to engage with senior leadership in a constructive and collaborative manner

• Determination to focus on outcomes and be self-motivated and directed

• A customer-first mentality

What to expect from the hiring process:

• Initial conversation with Talent Partner (15 mins)

• Interview with the Hiring Team (30 mins)

• Panel Interview (45 - 60 mins)

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.