What is PerfectServe?
PerfectServe offers best in KLAS assets in three categories: clinical communications, scheduling, and patient engagement solutions. PerfectServe is featured on this year’s Inc 5000 list, which profiles the fastest-growing private companies in America. We have seen an 88% growth rate over the past three years and need strong team members to help us continue to grow!
PerfectServe’s mission is to accelerate speed to care by optimizing provider schedules and dynamically routing messages to the right person at the right time in any care setting; advancing patient care and clinical workflows.
By joining PerfectServe, you will have the unique opportunity to come alongside us as we further our vision of putting all of these solutions together to provide optimal patient outcomes and faster patient care interventions. By improving speed to care and cross-continuum communication, we save lives, reduce length of stay, minimize re-admissions, and bring joy back to caregivers.
We have an incredible portfolio of customers, with new ones recognizing the value of our solutions and joining the PerfectServe family every day.
As a Product Marketing Manager, you’ll own the go-to-market strategy and messaging for our clinical communication and scheduling solutions. You’ll be the bridge between Product, Sales, and Marketing to translate technical capabilities into clear, compelling value stories that drive adoption, retention, and growth. You’ll combine market insight, customer research, and storytelling skills to shape how potential customers understand our platform, ensuring every launch, campaign, and conversation is rooted in real customer needs and competitive advantage. This role will report to the Director of Product Marketing and Sales Enablement
Key ResponsibilitiesGo-to-Market Leadership
- Develop and execute GTM strategies for new products, features, and releases.
- Define audience segmentation, value propositions, positioning, and launch.
- Collaborate with Product Managers to align roadmap priorities with market needs.
Customer Journey and ROI
- Work with Account Executives and Sales Leaders to define and more accurately understand the customer's evaluation, buying, and onboarding journey to enhance the experience.
- Identify highs and lows along the journey to isolate opportunities to offer marketing support, resources, and service enhancements to minimize missed opportunities.
- Utilize tools that monitor utilization and customer intent, and partner with Sales and Customer Success to capitalize on opportunities.
- Mine public data resources and internal performance data to identify and promote customer ROI and proof points using customer data, analyst reports, and case studies.
Market Knowledge, Positioning, and Messaging
- Understand core markets and customer segments for positioning PerfectServe’s individual products and its combined product synergies.
- Track market trends, analyst insights, customer evaluations, and competitor developments.
- Craft clear, differentiated messaging that translates complex functionality into meaningful benefits and measurable outcomes for health systems, medical groups, and ambulatory practices.
- Synthesize insights into actionable recommendations for Product and Executive teams.
- Maintain a messaging hierarchy that ensures consistency across web, collateral, and RFPs.
Competitive Intelligence
- Own proactive and reactive competitive intelligence, including primary competitors, new market entrants, and potential impact of forecasted market movements.
- Own content library with product and services descriptions, competitive advantage, integration capabilities, tech and security assessment resources.
- Maintain competitive intel resources (battlecards) and content library for use in analyst reports and RFP responses.
- Establish competitive intel management and distribution processes and update cadence.
- Serve as the connective tissue across Product, Marketing, and Sales to ensure a coherent story from roadmap to revenue.
- Enmesh and align with Product Managers by sharing updates on roadmap reviews, competitive intel, and differentiated messaging.
- Translate field and market insights into strategic guidance for future development.
- Collaborate closely with Sales Enablement on competitive intelligence and customer voice initiatives to inform marketing efforts and product roadmaps.
- Collaborate with the Director of Product Marketing to manage and respond to RFPs, leveraging AI-powered tools to streamline the proposal process
- 5+ years of experience explicitly in product marketing, go-to-market, or strategy roles, ideally in healthcare technology, SaaS, or enterprise B2B.
- Basic understanding of clinical operations and hospital business decision-making dynamics.
- Demonstrated ability to craft persuasive narratives across audiences.
- Analytical mindset capable of interpreting data and translating data into strategy.
- Comfort operating cross-functionally in a fast-paced, matrixed environment.
Why Join PerfectServe?
At PerfectServe, we are transforming healthcare communication and collaboration to help clinicians deliver better care. You’ll work with a dedicated and mission-driven team in an environment that values growth, transparency, and innovation.
**Please do not use AI tools to generate your application materials. We value authentic, personal communication and want to understand your unique voice and perspective.**
We offer a salary range of $100,000-130,000 per year, with compensation tailored to your background, strengths, and potential to grow within the team.
The salary range listed for this role reflects our commitment to pay transparency and is based on market data, internal equity, and the scope of responsibilities. compensation will be determined by a combination of factors, including the candidate’s experience, skills, and the specific team or product area they support.
We regularly review compensation across the company to ensure fairness and consistency. If you are a current employee and have questions about how your compensation aligns with our ranges, we encourage you to speak with your manager or People Operations.
- Remote first work environment
- Health, Dental, Vision, Life and Disability Insurance options available day one.
- 401K - with match and immediately vested.
- 17 company holidays, 2 floating holidays plus competitive paid time off policy
- Internal Advancement Opportunities
PerfectServe offers unified healthcare communication solutions to help physicians, nurses, and care team members provide exceptional patient care. PerfectServe’s cloud-based solutions enhance patient safety and reduce provider burnout by automating workflows, speeding time to treatment, optimizing shift schedules, empowering nurse mobility, and engaging patients in their own care.
Top Skills
What We Do
PerfectServe accelerates speed to care by optimizing provider schedules, streamlining clinical communication, and engaging patients and their families in the care experience. Our cloud-based software simplifies complex clinical workflows and schedules with secure and timely communication by dynamically routing messages to the right person at the right time. We drive more efficient care collaboration in all settings to improve patient outcomes and bring joy back to caregivers. PerfectServe has more than 20 years of experience and is a trusted partner to more than 500 hospitals and 30,000 medical practices. See our open positions at perfectserve.com/careers.
