Jobs at PerfectServe

Own and optimize the company website end-to-end for performance, accessibility, and conversions. Build and maintain pages, manage CMS and component libraries, run A/B and multivariate tests, improve SEO and schema for search/AI discoverability, ensure trustworthy analytics instrumentation, and report site health and experiment outcomes to stakeholders.

As a Senior Software Engineer at PerfectServe, you'll design, build, and maintain high-quality code for healthcare communication systems, mentoring junior engineers and collaborating across teams to improve patient care and clinical workflows.

As a Software Engineer, you will develop and maintain Python and C# API services, mentor junior developers, and collaborate in Agile teams to deliver software solutions in healthcare communication.

Own the lifecycle from marketing-accepted lead to demo request by designing and running nurture and ABM programs. Build segmentation, scoring, email deliverability, and multi-channel account plays; coordinate with sales, revenue operations, and content. Measure MAL-to-demo conversion, optimize funnels, and use intent data and AI agents to scale execution and improve conversion.

Manage rolling forecast and annual operating plan, produce monthly/quarterly financial packages and SaaS KPI reporting, own ARR tracking and variance analysis, automate reporting, partner with functional leaders on headcount/quota modeling, and support strategic modeling, M&A diligence, and ASC 606 revenue reporting.

Execute manual and automated tests, document defects, write automation scripts and API tests, integrate tests into CI/CD, manage test plans and QA environments, ensure HIPAA test coverage, and collaborate with developers and product teams to maintain product quality.

The Director of Product Management - AI will own the vision and lifecycle of the AI answering service platform, translating business objectives into a product roadmap, leading customer discovery, and ensuring alignment with healthcare needs.

Provide 24/7 technical support to clinicians and administrators via phone, chat, and portal. Assist with user account management, training, on-call schedule management, mobile/web troubleshooting, application configuration, and escalate complex issues to cross-functional teams.

Lead FP&A activities including owning the rolling forecast, quarterly reforecasts, and annual operating plan. Produce monthly/quarterly financial packages and SaaS KPI reporting (ARR, NRR, bookings, churn). Maintain customer-level ARR, perform variance analysis, automate reporting, partner with department leaders on headcount and budgeting, and run scenario/sensitivity models to support strategic decisions and investor materials. Assist with ASC 606 revenue reporting as needed.