Jobs at PerfectServe

QA Engineer responsible for manual and automated testing of healthcare SaaS products. Duties include executing and designing test plans, documenting defects, writing automation scripts, performing API testing, integrating tests into CI/CD, managing test coverage and QA environments, and ensuring HIPAA-related test coverage. The role collaborates with developers and product teams, communicates test results, and contributes to QA planning and quality standards.

Provides tier-three technical support for SaaS healthcare customers, resolving escalated issues and managing complex configuration changes. Partners with account teams and clients to optimize clinical workflows, improve adoption, train users, analyze reports, document solutions, and communicate product feedback. Requires strong technical troubleshooting, customer service, and relationship-building skills, with occasional travel under 10%.

Manage end-to-end implementations of PerfectServe clinical communication and scheduling software for ambulatory and enterprise healthcare clients. Lead planning, staffing, execution, budget and risk control, stakeholder communication, status reporting, and transition to account management to ensure on-time, on-budget, high-quality deployments.

The Director of Product Management - AI will own the vision and lifecycle of the AI answering service platform, translating business objectives into a product roadmap, leading customer discovery, and ensuring alignment with healthcare needs.