Job Type:
PermanentBuild a brilliant future with Hiscox
We are seeking an experienced Product Manager to own and lead the Claims Digital Platform for SME insurance. The role is accountable for the coherence, prioritisation, and successful delivery of change across digital claims journeys, customer and broker self-service, and shared claims platform capabilities, including claims management workflow and AI-enabled claims capabilities. The Product Manager will balance strategic oversight with hands-on delivery leadership, ensuring initiatives are aligned, risks are managed, and the claims platform continues to support operational efficiency, customer outcomes, and regulatory requirements. The role also includes leadership and day-to-day management of Product Owners supporting the technology delivery.
Key Responsibilities• Own the Claims Digital Platform roadmap, ensuring alignment across customer, broker, operational, and regulatory priorities
• Prioritise and sequence initiatives impacting SME claims journeys (e.g., notification/FNOL, document capture, claim tracking, settlement communications) and shared platform components
• Lead and manage day-to-day Product Owners supporting the technology delivery, providing direction, oversight, and coordination across initiatives
• Ensure integrity and consistency of the claims platform as multiple initiatives are delivered in parallel
• Lead cross-initiative coordination, managing dependencies, risks, and trade-offs across business, operations, and technology
• Provide delivery leadership for claims initiatives, working closely with delivery leads, Product Owners, claims operations, and technology teams
• Act as the senior product point of contact for Claims with underwriting, pricing, compliance, fraud, finance, and digital stakeholders
• Ensure changes meet regulatory, risk, accessibility, data protection, and security requirements
• Communicate progress, priorities, and outcomes clearly to senior stakeholders
• Be accountable for end-to-end delivery of claims platform initiatives at a platform level
• Coordinate delivery across multiple squads, suppliers, third parties, and Product Owners supporting the technology delivery
• Provide oversight, direction, and support to Product Owners to ensure aligned execution across initiatives
• Support planning, release coordination, and readiness across the claims digital landscape
• Identify when and where additional delivery or programme support is required and work to integrate it
• Proven experience as a Product Manager owning digital platforms in insurance claims, specifically workflow and workbench delivery
• Demonstrable experience delivering claims management workflow solutions and AI-enabled capabilities into claims operations
• Experience leading and managing Product Owners or equivalent roles supporting technology delivery
• Strong understanding of SME insurance claims journeys (e.g., claim notification/FNOL, triage, validation, assessment, settlement, and ongoing communications)
• Demonstrable experience delivering complex digital change across shared claims platforms and integrations (e.g., policy admin, document management, payment/finance, fraud)
• Strong delivery leadership and ability to manage competing priorities and constraints
• Excellent stakeholder management skills within matrixed organisations, including claims operations, suppliers, and cross-functional delivery teams
• Comfortable working with ambiguity and balancing strategic intent with execution
• Good understanding of regulatory, conduct, and risk considerations relevant to claims handling
• Coherent, prioritised delivery of claims platform initiatives across the SME portfolio
• Improved consistency, speed, and transparency of SME claims journeys for customers and brokers
• Clear visibility of risks, dependencies, and delivery progress
• Platform changes delivered without compromising stability, compliance, operational controls, or customer outcomes
Work with amazing people and be part of a unique culture
Skills Required
- Proven experience as a Product Manager owning digital platforms in insurance claims, specifically workflow and workbench delivery
- Experience delivering claims management workflow solutions and AI-enabled capabilities into claims operations
- Experience leading and managing Product Owners or equivalent roles supporting technology delivery
- Strong understanding of SME insurance claims journeys (FNOL, triage, validation, assessment, settlement, communications)
- Experience delivering complex digital change across shared claims platforms and integrations (policy admin, document management, payment/finance, fraud)
- Strong delivery leadership and ability to manage competing priorities and constraints
- Excellent stakeholder management skills within matrixed organisations
- Good understanding of regulatory, conduct, and risk considerations relevant to claims handling
Hiscox Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Hiscox and has not been reviewed or approved by Hiscox.
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Leave & Time Off Breadth — Generous PTO, two additional 'Hiscox Days,' and a four‑week paid sabbatical after five years create a notably broad time‑off offering. Policies also include paid parental leave and options to purchase extra days in some locations.
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Healthcare Strength — Medical coverage is complemented by mental‑health and wellbeing resources such as EAP and mindfulness apps, with private medical and dental options available in certain regions or after tenure. These elements provide comprehensive support across physical and mental health needs.
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Retirement Support — Retirement benefits include pension/401(k) programs with employer contributions that can increase with service. Share‑save options and profit‑related programs add longer‑term financial planning avenues.
Hiscox Insights
What We Do
Hiscox is a leader in specialist insurance. We seek to provide the best protection and peace of mind for our clients through high quality insurance products, backed with excellent service. We are experts in covering a wide range of personal and commercial risks.
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