Product Manager

• Join our Qantas Digital team and help shape the future of Conversational AI
• Lead and inspire a dedicated squad to deliver world-class Conversational AI experiences
• Full-time permanent position based at our new Product and Innovation Centre in Adelaide   

Join Qantas in our brand-new Product and Innovation Centre located in Adelaide to help meet evolving consumer needs by enabling agile teams to deliver faster, more adaptive solutions that prioritise customer value, continuous feedback, and innovation at every stage of the product lifecycle.  

As Product Manager, you'll lead the development and evolution of the Qantas Digital Assistant, spanning Chatbot, Voice Bot, and messaging, delivering seamless experiences across our website, mobile app, and IVR channels.

You'll shape the product roadmap by analysing trends, identifying new opportunities, and ensuring alignment with both commercial and customer outcomes. You will work closely with technology partners, vendors, and a dedicated digital squad to drive the delivery of deterministic and generative AI solutions that create real, measurable impact for our customers.

You’ll have: 

• 3+ years of Product Management experience, ideally working with virtual assistants, chatbots, or conversational AI, experience in the airline or travel industry is highly regarded
• Hands-on experience across app, web, or voice (IVR) channels, with a track record of scaling and driving adoption of conversational AI products
• Exposure to deterministic and/or LLM/Generative AI solutions, experience across both is a strong advantage
• Proven ability to lead cross-functional Agile squads, including developers, business analysts, engineers, testers, and conversational experience designers
• Strong Product Management fundamentals, strategic and analytical thinking, a customer-centric mindset, familiarity with Human Centred Design, business requirements, prioritisation, and confidence working within Agile and Scrum methodologies
• Effective stakeholder management skills, with the ability to influence across all levels to achieve strategic outcomes
• A collaborative leadership style, you contribute positively to team culture, enjoy developing others, and bring strong communication and presentation skills to varied audiences
• Tertiary qualifications in Commerce, Technology, Marketing or a related field, or equivalent experience

Why Qantas?

At Qantas, your career can take you further than you imagined. You’ll join a team where creativity and passion drives success. Together we dream big and deliver even bigger.  

You’ll find diverse opportunities to grow, personally and professionally. From day one, you’ll be supported with hands-on training, coaching, and formal learning programs designed to help you excel. Your development is our priority because we know that when you thrive, so do our customers. 

And while this role is your starting point at Qantas, it’s just the beginning. We have a proud history of helping our people explore new paths and reach new heights - the destinations are endless. 

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.  

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays. 
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and the option to purchase additional paid leave for eligible employees.  
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.  
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan. 

Why South Australia?

Discover a place where life is balanced and rewarding, and where innovation thrives. In South Australia we value collaboration, genuine connections, and supporting each other to succeed. That spirit of teamwork is at the heart of our new Product Innovation Centre, a hub dedicated to creating world-class digital experiences for our customers. 

Adelaide offers the best of both worlds. A vibrant city with cutting-edge tech opportunities and world-class food, wine, and arts, surrounded by stunning beaches, national parks, and green spaces. Getting around is easy, and the cost of living means you can enjoy more of what matters. From celebrated wine regions and fresh produce to our innovative industries, South Australians take pride in doing things well, with care and integrity. That same commitment drives our approach to digital innovation: building solutions that matter, with creativity and purpose. 

If you’re looking for a place where your career can grow, your ideas can shape the future, and your life can flourish, South Australia is waiting for you.  

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.  We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.  If you have any support or access requirements, we encourage you to advise us at time of application.  Your personal information will be kept confidential in compliance with relevant privacy legislation.

Be a part of something special and play your part in the Qantas story – get in touch today.

Applications close on the 28th of June