GROW YOUR CAREER WITH US
At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!
APPLY ONLINE
If you’re interested to be considered for this position, please click the blue APPLY button at the top of the page to get started. All candidates must complete an on-line application to be considered.
- Own and drive the product vision, roadmap, and governance for Smartsheet and Jira as enterprise-grade platforms within the organization.
- Ensure these tools are strategically aligned with business objectives, deliver measurable value, and operate under a consistent governance framework.
- Partner with business stakeholders, IT teams, and vendors to expand platform capabilities, standardize processes, and promote adoption, while ensuring data integrity, compliance, and operational efficiency..
POSITION RESPONSIBILITIES:
- Develop and maintain the strategic roadmap for Smartsheet and Jira, align enhancements and new capabilities with enterprise priorities, IT governance standards, and user needs.
- Establish, document, and maintain governance models, configuration standards, and best practices to ensure consistent, compliant, and scalable solutions across the organization.
- Oversee platform configuration, license management, integrations, and security settings in collaboration with IT compliance, Infrastructure, and other supporting IT teams.
- Partner with business units to understand requirements, evaluate solution requests, and prioritize features and enhancements that maximize enterprise value.
- Lead forums for stakeholder alignment and roadmap updates.
- Identify opportunities to expand platform use cases, drive adoption through targeted training, and implement solutions that reduce manual effort, improve reporting accuracy, and support data-driven decision making.
- Manage relationships with Smartsheet and Atlassian (Jira) representatives, escalating issues, influencing product direction, and leveraging vendor resources for enablement and problem resolution.
- Collaborate with technical teams to design, implement, and manage integrations between Smartsheet, Jira, ServiceNow, Clarity, and other enterprise systems to enhance workflows and data synchronization.
- Develop and track KPIs to measure platform effectiveness, adoption, and ROI.
- Use insights to guide continuous improvement initiatives.
- Coordinate with internal resources and external partners to ensure timely resolution of issues, minimize downtime, and provide a seamless user experience.
- Proactively identify and mitigate risks related to platform security, compliance, or performance, ensuring adherence to corporate and regulatory requirements.
- Perform other job-related functions or tasks as assigned..
QUALIFICATIONS:
DEGREE TYPE:
- Bachelor's Degree.
FIELD(S) OF STUDY:
- Related field of study.
- Computer Science, Information Systems, Business Administration, or related field.
- Masters Degree preferred; or equivalent combination of relevant work experience and education..
EXPERIENCE:
- 5+ years of experience in product management, business systems ownership, or enterprise tool administration, with direct experience managing Smartsheet and/or Jira at scale.
- Experience designing and implementing governance frameworks, process automation, and integrations between enterprise platforms.
- Experience in change management, training program development, and driving platform adoption across diverse teams..
COMPETENCIES & SKILLS:
- Proven ability to partner with executive stakeholders, technical teams, and vendors to deliver solutions aligned with business strategy.
- Demonstrated success in developing and executing product roadmaps for enterprise applications.
- Advanced proficiency in Smartsheet and Jira administration, configuration, and integration.
- Strong understanding of enterprise IT governance, security, and compliance standards.
- Ability to balance strategic vision with tactical execution in a fast-paced environment.
- Excellent analytical, problem-solving, and decision-making skills.
- Exceptional communication skills, with the ability to translate technical concepts into business value.
- Familiarity with related tools such as Confluence, Control Center (Smartsheet), Smartsheet Bridge, and API integration frameworks preferred..
CERTIFICATIONS & LICENSES:
- Preferred certifications:Smartsheet: System Administrator Certification, Solution Certification Project & Process Management
- JIRA: ACP JCA, ACP MJCP, ACP MJDP, ACP MJSP.
ABOUT NCLH
Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.
LEARN MORE ABOUT OUR COMPANY:
At a Glance
Brand Overview
Norwegian Cruise Line
Oceania Cruises
Regent Seven Seas Cruises
New Releases
EQUAL OPPORTUNITY EMPLOYER
It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Skills Required
- Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field
- Master's degree or equivalent experience
- 5+ years in product management, business systems ownership, or enterprise tool administration
- Direct experience managing Smartsheet and/or Jira at scale
- Experience designing and implementing governance frameworks, process automation, and integrations between enterprise platforms
- Experience in change management, training program development, and driving platform adoption
- Advanced proficiency in Smartsheet administration, configuration, and integration
- Advanced proficiency in Jira administration, configuration, and integration
- Strong understanding of enterprise IT governance, security, and compliance standards
- Familiarity with Confluence, Control Center (Smartsheet), Smartsheet Bridge, and API integration frameworks
- Preferred certifications: Smartsheet System Administrator / Solution Certification; Jira ACPs (JCA, MJCP, MJDP, MJSP)
.png)
