As a Client Solutions Architect Manager in Omnichannel Solutions Group, you are an integral part of a team that innovates and supports the sales process for the technical adoption of comprehensive product solutions for clients with complex challenges. Leveraging your technical expertise in specific products and industries, you develop viable solutions that add value to clients, track how clients are using our products, and ensure results are realized. As a strategic leader in the Omnichannel Solutions Group, you will provide thought leadership on emerging and innovative omnichannel payment opportunities. You will drive the discovery and solutioning of merchant payment needs, ensuring that qualified customer insights are translated into actionable product requirements. Your expertise will help shape the future of merchant payment experiences by identifying market trends, uncovering new opportunities, and guiding the development of seamless, integrated payment solutions.
The Omnichannel Solutions Group is dedicated to uniting best-in-class components across Merchant Services to deliver a single, compelling solution for our clients. In this role, you will champion the expansion and optimization of payment rail capabilities, ensuring they are delivered in a consistent and client-centric manner. You will act as a trusted advisor to both internal teams and clients, leveraging deep industry knowledge to inform strategy and drive innovation.
Job responsibilities
- Leads the configuration and modification of the firm’s products and solutions, often in partnership with Technology, to fit complex client use cases
- Supports Sales in solutioning and mandating deal stages for pricing, pipeline planning, and account planning
- Engages with technical members of client teams to deliver presentations and technical demonstrations on product capabilities and solutions
- Identifies and defines development requirements for product design enhancements based on client feedback
- Provide Thought Leadership: Identify and articulate emerging trends, opportunities, and challenges in omnichannel merchant payments. Influence merchant thinking and direction by sharing payment insights and recommendations with merchant leadership and cross-functional teams.
- Drive Discovery and Solutioning: Lead structured discovery efforts with merchants and stakeholders to uncover pain points, needs, and opportunities. Develop solution options and recommendations based on customer needs and existing features
- Translate Customer Needs into Product Requirements: Synthesize qualified customer insights into clear, actionable product requirements. Collaborate with product, to ensure solutions address real merchant needs and deliver measurable value.
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise working across a related broad set of products
- Demonstrated ability to apply a deep technical understanding to solution configurations in a specific domain
- Experience supporting Sales in pricing, pipeline planning, and account planning. Experience working with clients in a technology field and interfacing with engineers
- Demonstrated thought leadership in omnichannel payments, with a track record of influencing strategy and driving innovation.
- Extensive experience conducting client discovery and solutioning for merchant payment needs.
- Proven ability to translate complex customer insights into actionable product requirements.
- Deep understanding of physical and digital merchant payment ecosystems, including payment gateways and integration best practices.
- Experience engaging directly with merchants to understand their business and payment challenges.
- Advanced knowledge of product development, solution design, and data analytics.
- Ability to lead workshops, discovery and solutioning conversations to uncover opportunities and inform solution design.
- Willingness to travel up to 25% or more, as required by business needs.
Preferred qualifications, capabilities, and skills
- Extensive instore Card Present and omnichannel Payments knowledge
- Demonstrated prior experience working in a highly matrixed, complex organization
- Ability to grow payment initiatives from ideation to customer implementation
- Previous experience in managing Gift/Stored Value and Private Label card integrations
- Previous experience working with Local Payment Methods and Alternative Payment Methods
- Point of Sale experience
- Strong proven customer engagement experience
This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase’s review of criminal conviction history, including pretrial diversions or program entries.
About UsWe offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- 5+ years of experience or equivalent expertise working across a related broad set of products
- Deep technical understanding applied to solution configurations in a specific domain
- Experience supporting Sales in pricing, pipeline planning, and account planning; interfacing with engineers
- Demonstrated thought leadership in omnichannel payments with a track record of influencing strategy
- Extensive experience conducting client discovery and solutioning for merchant payment needs
- Proven ability to translate complex customer insights into actionable product requirements
- Deep understanding of physical and digital merchant payment ecosystems, including payment gateways and integration best practices
- Experience engaging directly with merchants to understand their business and payment challenges
- Advanced knowledge of product development, solution design, and data analytics
- Ability to lead workshops, discovery and solutioning conversations
- Willingness to travel up to 25% or more
- Extensive in-store Card Present and omnichannel Payments knowledge
- Prior experience in a highly matrixed, complex organization
- Ability to grow payment initiatives from ideation to customer implementation
- Experience managing Gift/Stored Value and Private Label card integrations
- Experience working with Local Payment Methods and Alternative Payment Methods
- Point of Sale experience
- Strong proven customer engagement experience
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental health coverage are comprehensive, with on-site clinics, preventive care, and specialized supports such as maternity nurse guidance and fertility treatments. Wellness activities can help offset copays and out-of-pocket costs, reinforcing the perceived strength of health benefits.
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Retirement Support — A 401(k) with dollar-for-dollar matching and additional automatic pay credits reflect strong employer-backed retirement savings. An employee stock purchase plan and related financial programs further bolster long-term financial support.
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Leave & Time Off Breadth — Paid time off, sick time, holidays, and generous parental leave are provided alongside family medical leave and adoption/fertility assistance. Additional programs like caregiver support and volunteer time off expand the breadth of time-away options.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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