Front is the customer operations platform built for B2B complexity, keeping every team, tool, and customer conversation in sync so companies can scale without losing connection. Others handle simple interactions. Front handles the coordination and context behind complex B2B customer relationships. Over 9,000 companies, including Uber Freight, Navan, and Stripe, rely on Front because it's the only one that can run the operational layer that makes customer-facing work actually succeed.
Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Built In's 100 Best Midsize Places to Work in SF 2025, Top Places to Work by USA Today 2025, Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™ ,Inc. Magazine's 2022 Best Workplaces list, and Forbes Best Startup Employers 2022 List.
At Front, we’re building the modern customer operations platform that powers high-stakes, high-volume communication for thousands of businesses.
As we scale, our Developer Platform is how we make building on Front faster, safer, and more consistent for customers, partners, and our own developers. We build the tools for developers to build confidently on Front (APIs, MCP server, webhooks, SDKs, developer portal, and tooling).
We’re looking for a Senior Product Manager to lead key bets across Developer Platform. You’ll sit at the intersection of engineering, product, and internal customers, translating real developer pain into a clear roadmap, crisp requirements, and measurable outcomes. This role is for a builder who loves enabling other builders — someone who can balance platform strategy with pragmatic execution and a high bar for quality.
What will you be doing?
Own Front's API, MCP, and AI connectivity strategy — including how external AI agents and systems interact with Front
Partner deeply with engineering to define platform primitives (APIs, webhooks, SDKs, developer portal, tooling) that are scalable, secure, easy to adopt, and tied to real world use cases
Identify, prioritize, and solve the highest-leverage customer pain points through a mix of discovery, data, and hands-on feedback loops with the developers who build on Front
Drive alignment across stakeholders (product, engineering, partnerships, security, data, infrastructure) and make clear tradeoffs to keep teams moving with velocity
Define success metrics and build mechanisms to measure and iterate
What skills and experience do you need?
5+ years of product management experience, including ownership of technical products or platform-style initiatives
Strong technical fluency and comfort working with APIs, developer tooling, and system design concepts (you can partner credibly with senior engineers)
Proven ability to drive ambiguous, cross-functional work from problem definition through execution and adoption
Strong prioritization instincts and a bias toward impact: you know when to invest in foundations vs. ship a pragmatic iteration
Experience using data to guide decisions (instrumentation, funnels, usage metrics), paired with qualitative discovery
AI fluency: you actively leverage AI tools to accelerate product discovery, synthesis, and execution, and you can evaluate where AI meaningfully improves developer workflows
Front operates on a hybrid model — we come together in the office each Tuesday, Wednesday, and Thursday to collaborate and stay connected.
What we offer
Competitive salary
Equity (we are post-series D & backed by some of the best VCs in the US)
Private health insurance, including plan options at no cost to employees
Paid parental leave
Flexible time off policy
Flexibility to work from home Monday and Friday, unless posted as a fully remote role
Mental health support with Workplace Options
Family planning support with Maven
$100 per month Lifestyle Stipend to spend on fitness, health and wellness, and other activities
Wellness Days - Fronteers get an additional day off on months with no holidays
Winter Break - Our offices are closed from Christmas to New Year's Day!
Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice & EU Privacy Notice
Skills Required
- 5+ years of product management experience in a high-growth tech environment.
- Excellent communication and collaboration skills; ability to manage senior and executive stakeholders.
- Execution-oriented project management: manage multiple workstreams, make trade-offs, and ship on time.
- Customer empathy: champion customer needs and translate pain points into product solutions.
- Impact-driven: prioritize work that drives measurable business outcomes.
- Strong design and systems thinking: break down complex problems and design scalable, cohesive solutions.
- Experience working cross-functionally with engineering, design, partnerships, data, and sales.
- Willingness to work a hybrid schedule (in-office Tuesday, Wednesday, Thursday).
What We Do
We are a customer operations platform that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer communication by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration behind the scenes. With Front, teams can centralize messages across channels, route them to the right person, and unlock visibility and insights across all of their customer operations. More than 8,000 businesses use Front to drive operational efficiency that prevents churn, improves retention, and propels customer growth.
Why Work With Us
Being a Fronteer is something special. The company was founded on the idea that people could be happier at work. Over the years, our company has grown and expanded globally in Paris, Dublin and Santiago. However, our core mission still persists and is the foundation of our values and our culture.
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