We have an exciting and rewarding opportunity for you to take your software engineering career to the next level.
As a Software Engineer III at JPMorganChase within the Infrastructure Platforms Digital Workflows, you deliver end-to-end ServiceNow capabilities that support critical client services. You partner with product and engineering stakeholders to design, build, test, and operate secure, resilient solutions, while mentoring peers and improving team delivery practices.
Job responsibilities
- Design scalable ServiceNow solutions aligned to firmwide frameworks, engineering standards, and platform best practices.
- Develop high-quality, maintainable solutions using ServiceNow development patterns (JavaScript; Angular/AngularJS where applicable).
- Build modular, reusable components/configurations with a focus on upgrade-safe patterns and maintainability.
- Create and maintain automated tests and perform manual validation to support reliable releases.
- Deliver iterative enhancements using agile methods, balancing speed with operational excellence.
- Partner with product and business analysis to refine requirements, define scope, and contribute to estimates and delivery plans.
- Integrate ServiceNow with upstream/downstream systems using APIs, events, and scalable data patterns.
- Troubleshoot complex issues, perform root-cause analysis, and implement durable fixes.
- Contribute to operational readiness (runbooks, monitoring considerations, release checklists) to improve service reliability.
- Leverage enterprise-authorized AI-assisted development tools to accelerate delivery (e.g., refactoring, test creation, documentation) while validating outputs via review, testing, and secure coding standards.
- Mentor engineers through code reviews, pairing, and practical feedback; strengthen team agile practices and engineering workflows.
Required qualifications, capabilities, and skills
- Formal training or certification in software engineering concepts with 3+ years of applied experience
- Hands-on experience implementing solutions on the ServiceNow platform.
- Strong JavaScript proficiency.
- Practical experience with Angular/AngularJS patterns relevant to ServiceNow UI development.
- Ability to design and build self-contained, reusable, and testable modules/components.
- Working knowledge of ServiceNow development constructs and lifecycle (e.g., scripting, configuration vs customization decisions, upgrade considerations).
- Experience across the SDLC (plan, build, test, release, operate) in an agile environment.
- Solid understanding of application, data, and infrastructure architecture and cross-system design patterns.
- Experience building and/or supporting integrations using APIs (e.g., REST/SOAP) and related authentication/error-handling patterns.
- Hands-on experience using enterprise-authorized AI-assisted development tools within the work environment, with demonstrated ability to validate outputs for correctness, performance, and security.
- Understanding of responsible AI use (data sensitivity, secure handling of inputs/outputs, resiliency/security expectations) and strong communication/teamwork skills.
Preferred qualifications, capabilities, and skills
- ServiceNow certifications: CSA, CAD, CIS–ITSM (and/or additional certs such as ITOM, CMDB, SecOps, Performance Analytics).
- Experience building and operating integrations at scale (webhooks, event-driven patterns).
- Familiarity with CI/CD and release management for platform-based delivery.
- Experience with automated testing strategies and test tooling in enterprise environments.
- Experience with observability, performance tuning, and production readiness practices.
- Exposure to cloud platforms and modern infrastructure practices (AWS/Azure concepts, SRE principles).
- Experience delivering in large, regulated, or security-sensitive environments with strong controls/change rigor.
FEDERAL DEPOSIT INSURANCE ACT: This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase’s review of criminal conviction history, including pretrial diversions or program entries.
About Us
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- Formal training or certification in software engineering concepts with 3+ years of applied experience
- Hands-on experience implementing solutions on the ServiceNow platform
- Strong JavaScript proficiency
- Practical experience with Angular/AngularJS patterns relevant to ServiceNow UI development
- Ability to design and build self-contained, reusable, and testable modules/components
- Working knowledge of ServiceNow development constructs and lifecycle (scripting, configuration vs customization, upgrade considerations)
- Experience across the SDLC (plan, build, test, release, operate) in an agile environment
- Solid understanding of application, data, and infrastructure architecture and cross-system design patterns
- Experience building and/or supporting integrations using APIs (e.g., REST/SOAP) and related authentication/error-handling patterns
- Hands-on experience using enterprise-authorized AI-assisted development tools within the work environment, with ability to validate outputs
- Understanding of responsible AI use (data sensitivity, secure handling of inputs/outputs, resiliency/security expectations) and strong communication/teamwork skills
- ServiceNow certifications: CSA, CAD, CIS-ITSM (and/or additional certs such as ITOM, CMDB, SecOps, Performance Analytics)
- Experience building and operating integrations at scale (webhooks, event-driven patterns)
- Familiarity with CI/CD and release management for platform-based delivery
- Experience with automated testing strategies and test tooling in enterprise environments
- Experience with observability, performance tuning, and production readiness practices
- Exposure to cloud platforms and modern infrastructure practices (AWS/Azure concepts, SRE principles)
- Experience delivering in large, regulated, or security-sensitive environments with strong controls/change rigor
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental health coverage are comprehensive, with on-site clinics, preventive care, and specialized supports such as maternity nurse guidance and fertility treatments. Wellness activities can help offset copays and out-of-pocket costs, reinforcing the perceived strength of health benefits.
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Retirement Support — A 401(k) with dollar-for-dollar matching and additional automatic pay credits reflect strong employer-backed retirement savings. An employee stock purchase plan and related financial programs further bolster long-term financial support.
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Leave & Time Off Breadth — Paid time off, sick time, holidays, and generous parental leave are provided alongside family medical leave and adoption/fertility assistance. Additional programs like caregiver support and volunteer time off expand the breadth of time-away options.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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