Front is the customer operations platform built for B2B complexity, keeping every team, tool, and customer conversation in sync so companies can scale without losing connection. Others handle simple interactions. Front handles the coordination and context behind complex B2B customer relationships. Over 9,000 companies, including Uber Freight, Navan, and Stripe, rely on Front because it's the only one that can run the operational layer that makes customer-facing work actually succeed.
Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Built In's 100 Best Midsize Places to Work in SF 2025, Top Places to Work by USA Today 2025, Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™ ,Inc. Magazine's 2022 Best Workplaces list, and Forbes Best Startup Employers 2022 List.
Build the admin layer for the AI era.
Front is already one of the most AI-native products in B2B communication. The job of the Admin Scale pod is to build the identity, permissions, audit, and admin primitives that let the largest, most security-conscious companies deploy all of this with confidence.
You'll be the one shaping how IT admins manage software in the age of AI. SSO, SCIM, and RBAC were built for humans clicking buttons — they bend awkwardly around AI agents and automations, and every Enterprise customer is starting to notice. Front already ships AI in production, so this isn't a thought exercise: you'll decide what scoped access, auditability, and admin control look like for non-human actors, on a product people are already using.
As the PM for this pod, you'll own the strategy, roadmap, and execution for the surface area that makes Front Enterprise-grade in the AI era: identity & access (SSO, SCIM, RBAC, granular permissions — including for non-human actors), security & compliance (audit logging for humans and AI actions, retention, DLP, SOC2/HIPAA-aligned controls), admin tooling at scale, and the APIs Enterprise customers use to integrate Front into their stack. You'll partner deeply with Sales, Solutions Engineering, Security, Partnerships, and the rest of Product to turn pipeline signal and IT/admin pain into durable platform primitives — not one-off deal features.
This is a brand-new pod, spinning up now because Admin Scale is a gating factor on a meaningful share of Front's upmarket pipeline. You'll shape scope, strategy, and success metrics from day one, with direct exec visibility.
What you'll be doing
Own the vision and roadmap for Front's Admin Scale surface — including how Front's AI features are governed, audited, and controlled by admins at scale.
Ship the primitives that unlock upmarket pipeline: identity & access, audit & compliance, admin-at-scale, and extensibility APIs.
Define what "admin controls for AI" means at Front — permissions for agents, auditability of AI actions, admin-grade observability into automations.
Turn deal signal, security-review post-mortems, and IT/admin customer insight into durable platform investments.
Drive alignment across Engineering, Design, Security, Sales, SE, and Partnerships — influencing heavily without direct authority.
What we're looking for
5+ years of PM experience in high-growth B2B, with time spent shipping to an IT, admin, or security buyer.
Enterprise / platform judgment — you can tell the difference between a durable primitive and a point fix for a single deal, and you can defend that line.
Identity & security fluency — you've designed around SSO/SAML/OIDC, SCIM, RBAC/ABAC, audit, and/or public APIs, and you can hold your own in a SOC2 or security-review conversation.
Opinions about AI in the admin/IT context — what's genuinely useful for admins vs. theater, how non-human identities should work, what auditability looks like when an AI took the action.
Systems thinking — permissions, audit, and admin-at-scale punish sloppy models; you catch second-order effects before they ship.
Rigor and polish — Enterprise customers and IT buyers notice when admin UX is sloppy; you don't let that happen on your watch.
Comfort with ambiguity — the pod is brand new; you'll shape it, not inherit it.
Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice & EU Privacy Notice
Skills Required
- 5+ years of experience in product management in a high growth tech environment
- Excellent communication and collaboration skills
- Highly organized and execution-oriented
- Customer empathy and ability to address customer pain points
- Strong design and systems thinking skills
What We Do
We are a customer operations platform that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer communication by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration behind the scenes. With Front, teams can centralize messages across channels, route them to the right person, and unlock visibility and insights across all of their customer operations. More than 8,000 businesses use Front to drive operational efficiency that prevents churn, improves retention, and propels customer growth.
Why Work With Us
Being a Fronteer is something special. The company was founded on the idea that people could be happier at work. Over the years, our company has grown and expanded globally in Paris, Dublin and Santiago. However, our core mission still persists and is the foundation of our values and our culture.
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