Offices at Cleo

The Support Engineer I serves as the initial contact for customers, helping to troubleshoot and resolve technical issues related to Cleo software. This role focuses on providing excellent customer service, monitoring support queues, escalating urgent problems, and leveraging knowledge resources to assist clients.

As an Integrated Solutions Architect for EDI, you will design and implement integration solutions for electronic business documents to enhance communication across systems. Responsibilities include requirements analysis, solution design, system integration, performance optimization, compliance, documentation, and training. You will collaborate with stakeholders and establish best practices.

The Senior Implementation Engineer will lead the implementation of EDI solutions for clients, ensuring compliance with relevant standards. Responsibilities include collaborating with teams to gather requirements, diagnosing EDI issues, conducting training, and performing quality assurance. The role requires expertise in EDI technologies, programming, and database management.