Product Manager

At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers. We are better together!

What We Do…

We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply.

We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.

And today, we’re the world’s leading open hotel commerce platform, supporting 50,000 hotels in 150+ countries - with over 130 million reservations processed by SiteMinder’s technology every year.

About the Product Manager role...

This is a dual‑hat role, combining Product Manager and Product Owner responsibilities for the channel's connectivity domain. You will own the end‑to‑end product lifecycle from concept to evaluation, while acting as Product Owner for your delivery team – shaping the roadmap, defining user stories and acceptance criteria, and ensuring delivered features meet customer needs and business goals through clear success metrics.

What you'll do...

Product Management & Strategy

• End-to-end management of the product lifecycle from concept to evaluation.

• Own business accountability including ROI, market fit, and customer success metrics.

• Development and execution of the product roadmap in alignment with business and product priorities.

Customer Research & Validation

• Validate key design and feature assumptions with our hotelier customers and connectivity partners to ensure what we build will be desirable.

• Perform business analysis with subject matter experts and customers.

• Identification of new opportunities, product enhancements and extensions.

Product Definition & Requirements

• Define the feature set that will be delivered, validate with engineering that these features are feasible.

• Validate that features will prove viability and product-market fit to justify product build and delivery work.

• Create and maintain Product Requirements Documents (PRD) and Business Requirements Documents (BRD).

• Identification, specification and prioritisation of features, functionality and capabilities.

Delivery

• Prioritise the team’s product backlog to ensure focus is on maximum value aligned with product strategy.

• Maintain the team’s product backlog, ensuring an appropriate pipeline of refined items is ready for development.

• Work closely with the Engineering team to translate requirements into user stories with detailed feature specifications and well-defined acceptance criteria.

• Lead and facilitate agile ceremonies including refinement, planning, reviews, inceptions and retrospectives.

• Define product release plans and regularly communicate delivery progress and milestones to all affected stakeholders.

• Manage production issues and customer support queries, incorporating small fixes and enhancements into the backlog.

Go-to-Market & Commercial Outcomes

• Support product marketing with go-to-market strategy and launch planning.

• Support commercial outcomes including revenue targets and user adoption metrics.

• Collaborate with Product Marketing on positioning, messaging, and campaigns.

• Define and monitor key performance indicators (KPIs) including distribution optimisation, feature adoption, and revenue impact.

• Support the development of strategies that maximize value capture for the customer, connectivity partner and SiteMinder.

• Build business cases with clear ROI projections and track actual performance against forecasts.

Training & Enablement

• Work with key customer touch points across the business to provide knowledge and context regarding the product and capabilities.

• Enable internal teams to acquire and support our customers with confidence.

• Ability to use AI tools effectively, adapt to AI-augmented workflows, and guide others in AI adoption.

• Evangelizing the product and SiteMinder at industry events, seminars,customer and connectivity partner briefings.

Market Intelligence

• To be an expert in the product and keep up to date with technical and market advances.

• Joint monitoring of the marketplace, customers and competitors.

• Joint definition and implementation of strategies to counter competitors.

Success Metrics

Success in this role will be measured by:

• Revenue growth generated by distribution and connectivity initiatives.

• Feature adoption rates and customer satisfaction scores (NPS/CSAT).

• Time‑to‑market, release predictability and quality of delivered features.

• Customer retention and expansion metrics in connectivity‑sensitive segments.

• Cross‑functional team satisfaction, delivery velocity and backlog health.

• Market share growth in target segments and partner/channel engagement.

What you'll have...

• 3+ years’ product experience in B2B SaaS travel or hospitality tech, which could involve work with hotel distribution, channel management or revenue management platforms.

• Experience with API‑based products, system integrations and working closely with delivery teams in Agile/Kanban environments.

• Proven track record delivering products or features that achieve customer adoption and commercial outcomes.

• Strong analytical skills, including technical business analysis and comfort using data/SQL to inform decisions.

• Excellent written and verbal communication; strong facilitation, negotiation and stakeholder management skills (internal and external).

• Solid understanding of product management practices and the end‑to‑end product lifecycle from discovery through launch and optimisation.

• Bachelor’s degree in Business, Computer Science, Engineering or related field (or equivalent practical experience).

• An ability to travel internationally to meet customers and connectivity partners, and to attend trade events and seminars.

Our Perks & Benefits…

- Mental health and well-being initiatives

- Generous parental (including secondary) leave policy

- Flexibility to work in a Hybrid model (2-3 days in-office)

- Paid birthday, study and volunteering leave every year

- Sponsored social clubs, team events, and celebrations

- Employee Resource Groups (ERG) to help you connect and get involved

- Investment in your personal growth offering training for your advancement

Does this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch.

When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.