We’re building the AI-driven future of customer success, from retention to growth!
Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link.
About This Role:
We’re looking for a full-time Product Manager – Staircase AI to join our Product team reporting to the EVP & GM, Product & Engineering. This role is a hybrid role based out of our Tel Aviv location.
In this role, you’ll play a key role in shaping the future of AI-powered customer intelligence at Staircase AI by designing and delivering agentic AI systems and platform capabilities that help B2B companies predict expansion and reduce churn. This is a great opportunity for someone who thrives in a fast-moving, product-led environment and enjoys working cross-functionally with customers, engineering, data science, GTM, and customer success teams. The ideal candidate brings strong skills in agentic AI system design, technical product management for enterprise SaaS platforms, and translating complex AI capabilities into measurable business impact.
What You'll Do:
Lead the discovery, definition, and delivery of new AI-powered capabilities and platform features within Staircase AI from ideation to launch to adoption.
Partner with customers, GTM teams, and internal stakeholders to uncover insights, validate hypotheses, and ensure our products solve real customer problems.
Collaborate closely with engineering and data science teams to design system architectures, data models, , build, and iterate on high-impact features grounded in machine learning and data intelligence.
Translate complex AI and data concepts into clear, human-centered product experiences that drive measurable business outcomes.
Collaborate on model evaluation strategies, prompt engineering approaches, and multi-agent orchestration patterns for production AI systems
Design technical specifications, architecture diagrams, and integration patterns for enterprise-scale platform capabilities
Define, prioritize, and communicate product requirements and success metrics that align with the Staircase AI roadmap and Gainsight’s strategic goals.
Serve as a customer advocate engaging directly with users, presenting roadmap updates, and gathering feedback to refine product direction.
Collaborate with marketing, enablement, and CS to support successful product launches and ongoing adoption.
This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business. This role will require occasional travel for team meetings, training, or company events.
What We're Looking For:
Bachelor’s Degree or equivalent experience in data science, analytics, or computer science.
3-5 years of product management experience in B2B SaaS environments, with proven ability to drive product outcomes end-to-end
Possess hands-on experience building and shipping agentic AI systems or multi-agent workflows, with deep fluency in AI concepts, model lifecycle, prompt engineering, and data-driven decision-making
Actively write code and ‘vibe code’ — can prototype features, validate approaches, and partner effectively with engineering
Have experience designing platform architectures, data models, and system integrations for enterprise SaaS products, with understanding of scalability, security, and compliance requirements
Demonstrate excellent communication skills, able to synthesize technical and business concepts into clear narratives for diverse audiences, including architecture diagrams and technical specifications
Show demonstrated success engaging directly with customers to gather feedback, validate solutions, and build lasting relationships
Nice-to-have skills:
Experience designing agentic AI architectures, multi-agent orchestration, or AI reasoning systems
Experience in customer success technology, revenue intelligence, or relationship analytics products
Deep understanding of enterprise platform requirements including data governance, security models, and API design patterns
Passion for AI-driven innovation and human-centered design
Why You’ll Love It Here:
Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few:
Our Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported.
We offer a comprehensive benefits package including pension contributions, a Study Fund (Keren Hishtalmut), and a monthly lunch card allowance . You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.
Our Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here.
Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive.
Our Parody Videos: No explanation needed. Just watch them here!
If this sounds like the right role for you, we’d love to hear from you.
Additional Information:
We’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates.
If you require accommodations or have questions about how your personal data will be used during the hiring process, please contact [email protected].
If you’re applying for a role through an Employer of Record (EOR) or contractor arrangement, please note that employment terms and benefits are managed by the EOR or may not apply to non-EOR contractors.
Top Skills
What We Do
Gainsight’s innovative customer-centric technology is driving the future of customer success. The company’s Customer Cloud offers a powerful set of solutions focused on customer success, product experience, revenue optimization, customer experience, and customer data, that together enable businesses to put the customer at the center of everything they do.
