Jobs at Gainsight

Support People Operations by coordinating new-hire onboarding logistics, employee events, HR recordkeeping, off-boarding, and process improvements. Partner cross-functionally to deliver positive workplace experiences and provide administrative and ad-hoc operational support. Role requires occasional travel and hybrid work in Hyderabad.

Lead Gainsight's global support organization to improve CSAT and retention by operating an AI-powered support model, managing escalations and cross-functional SLOs, driving systemic fixes with Product/Engineering, building regional teams, and using support metrics to influence executive decisions.

Lead Gainsight's global support and technical success organization to drive fast, consistent AI-powered resolutions, improve CSAT, manage escalations, feed systemic issues to Product/Engineering, establish cross-functional SLOs, and build regional support teams across US, Europe, and Hyderabad.

Lead North America sales operations by delivering sales analytics, dashboards, and forecasts; improve data quality and sales tooling; coordinate cross-functional GTM initiatives; support territory and quota planning; run recurring meeting cadence and communications for NA sales leadership; track incentives and operational playbooks. Occasional travel (~15%).

Own end-to-end onboarding and delivery of enterprise Gainsight implementations. Lead cross-functional teams, develop project plans and communication cadences, manage scope and change orders, report status to executives, mitigate risks, coach team members, and create scalable Professional Services templates, policies, and tools to improve delivery.

Serve as a strategic advisor to EMEA customers, drive measurable outcomes and ROI, build success plans, manage executive relationships, lead EBRs, identify risks/opportunities, and collaborate cross-functionally to drive adoption, renewals, and growth.

This role involves leading the analytics center of excellence, managing GTM analytics, and implementing AI-driven analytics transformations. The candidate will work cross-functionally with Sales and Customer Success teams and mentor peers in analytics practices.

The Solutions Consultant will drive customer outcomes by aligning Gainsight's platform with client needs, conducting discovery sessions, and delivering tailored solutions through demos and strategic collaboration.

Provide enterprise technical support for Gainsight customers, owning complex technical issues end-to-end, building customer relationships, producing documentation and help-center content, creating management reports and dashboards, managing escalations, and collaborating with Product, Engineering, and Customer Success. Occasional travel up to 10%.

Provide end-to-end technical support for enterprise customers, owning complex issues, communicating status, creating documentation and self-service content, driving SLAs and customer satisfaction, and collaborating with Product and Engineering to improve the platform.

Lead FP&A strategic planning and forecasting, own revenue and cash flow models, steward the 5-year plan, deliver executive and board reporting, support investor relations and M&A diligence, and drive AI and automation integration within finance.

The Senior Customer Success Solutions Consultant is responsible for onboarding customers, providing technical solutions, increasing adoption, and ensuring customer satisfaction through proactive engagement and relationship management.

Design, develop, and facilitate instructor-led, virtual, blended, and self-paced learning programs. Partner with HR and business leaders to identify needs, create learning assets, and measure impact. Champion and integrate generative AI tools into learning design and employee workflows. Build stakeholder relationships, run manager and onboarding programs, and continuously improve offerings using feedback and learning data. Occasional travel for team meetings and events.

Lead and grow a Strategic Accounts sales segment by building and coaching a team of Account Executives to acquire new enterprise logos, expand multi-product adoption, manage complex deals and renewals, drive pipeline and forecasting, engage at the C-level on high-value opportunities, and collaborate cross-functionally to accelerate deal cycles and customer outcomes. Role includes recruiting, performance management, and ~40% travel.

The Strategic Engagement Manager will drive impact for Gainsight's global client partnerships through program leadership, stakeholder alignment, and strategic delivery.

The Xactly Technical Admin manages the Xactly Incent platform, translating compensation plans, resolving issues, and ensuring system performance while collaborating across teams to optimize sales compensation operations.

As a Customer Advisor, you will help customers optimize their experience with Gainsight by providing strategic guidance, conducting value assessments, and leading workshops. You'll collaborate with internal teams and engage with clients to enhance customer success strategies.

Support design, analysis, and administration of India compensation programs: benchmarking, salary structures, annual merit/promotions, HRIS data integrity, reports/dashboards, pay equity analysis, and partnership with HRBPs, TA, Finance and global Total Rewards projects.

Modernize a high-traffic PHP platform via PHP 7.x→8.4 migration and build production-grade backend services and RESTful APIs. Work with MySQL schema/design and CI/CD, conduct rigorous code reviews (including AI-generated code), flag technical debt, and collaborate cross-functionally across India, Poland, and the Netherlands. Occasional travel for team meetings and events.

The Manager, Ongoing Services will lead a team ensuring successful customer engagements, optimize project implementations, and drive long-term customer success.