Jobs at Gainsight

The Chief of Staff amplifies the CEO’s impact by managing executive communications, operating rhythms, board and investor materials, annual planning, company goal-setting, and cross-functional strategic initiatives. The role coordinates executive meetings and offsites, develops dashboards and KPI reporting, supports M&A evaluations, and embeds AI into planning and decision-making workflows. It requires exceptional executive writing, analytical ability, project leadership, discretion, and strong relationships with senior leaders and board stakeholders.

Lead end-to-end planning and execution for flagship conferences, trade shows, virtual events, and internal programs. Manage event timelines, logistics, budgets, contracts, vendors, agencies, speakers, and production partners. Partner with marketing, sales, customer success, and creative teams on promotion and follow-up. Track attendance, pipeline, retention, and event impact while improving playbooks and building AI-assisted workflows.

Own end-to-end deployment of Gainsight’s Atlas AI service for strategic customers, including discovery, technical implementation, integrations, ROI modeling, renewals, and outcome reviews. Coordinate across engineering, support, services, and customer teams to resolve blockers, prioritize deployment roadmaps, and improve the core product. Build business cases, guide go/no-go decisions, document implementation learnings, and shape product strategy using field evidence.

Accounting Manager supporting monthly close, journal entries, reconciliations, banking operations, multi-entity consolidations, financial reporting, audit requests, and accounting process improvements. The role requires strong US GAAP knowledge, hands-on NetSuite and online banking experience, advanced Excel skills, and effective collaboration with auditors and global teams. This is a remote USA position with occasional travel.

Lead complex, multi-workstream SaaS implementations from contract to validated outcomes. Own scope, timelines, budget, risk, and governance; align executives; coordinate Solution Architecture, Product, and Engineering; develop reusable playbooks; mentor TPMs; and ensure technically sound integrations without serving as the primary engineer.

Own product marketing for Atlas, an AI-native services offering, including positioning, messaging, category creation, buyer research, go-to-market strategy, pricing and packaging input, sales enablement, demand generation, and executive influence. Build the marketing playbook from zero, translate market insights into product direction, and develop AI-native workflows for the PMM team. The role requires exceptional writing, AI product fluency, ambiguity tolerance, and 0-to-1 launch experience.

Leads product marketing strategy for Gainsight’s Customer Success and Staircase products, including positioning, messaging, competitive strategy, packaging, and end-to-end go-to-market launches. Develops customer, market, and competitive insights; enables Sales and Success teams; supports executive narratives, analyst engagements, and external events. The role also advances AI-native marketing processes and collaborates cross-functionally with Product, Sales, Enablement, Design, Operations, and demand generation teams.

Leads Gainsight’s Product Security function by maturing application security, embedding Secure by Design principles, and overseeing threat modeling and security architecture reviews. The role manages global product security engineers, drives security testing coverage and deployment security gates, leads vulnerability remediation, and partners with Engineering and Product leadership on risk and architecture. The Director will build high-performing teams and programs for a cloud-native, multi-tenant SaaS platform.

Leads security operations by owning detection strategy, directing complex incident response, performing forensic investigations, integrating SIEM/EDR/SOAR and cloud security tools, embedding controls into infrastructure and CI/CD pipelines, and mentoring analysts and engineers. Communicates technical findings to executives and customers, improves detection coverage, and develops scalable response automation across cloud environments.

Architect unified customer data models and reliable pipelines across Salesforce, Gainsight, product, and other GTM systems. Establish data governance, identity resolution, entitlement management, lineage, and near-real-time synchronization. Partner cross-functionally to create trusted data foundations for analytics, personalized campaigns, digital impact measurement, and AI or LLM-powered querying. Translate GTM business needs into scalable technical designs and align data architecture with engineering and product capabilities.

Support the CEO by managing complex calendars, priorities, travel, expenses, meetings, logistics, materials, and follow-ups. Build trusted relationships with executives, board members, customers, partners, and stakeholders. Improve administrative processes through AI and emerging technology, while exercising discretion with confidential information in a fast-paced global environment.

Leads the Office of the Chief Security Officer by supporting enterprise sales and customer security engagements, communicating Gainsight’s security posture to executives, defining business success criteria, influencing product roadmap priorities, and building a high-performing security strategist team. The role partners closely with GTM, Customer Service, Engineering, and Security in a remote, cloud-first environment.

Lead Gainsight’s Product Security strategy and mature its application security program across a cloud-native SaaS platform. Drive Secure by Design, threat modeling, architecture reviews, security testing, deployment security gates, vulnerability remediation, and risk management. Partner with Engineering, Product, and Infrastructure leadership while managing and developing a global team of Product Security engineers.

Lead the Product Security program by embedding Secure by Design practices, threat modeling, security architecture reviews, and application security throughout the software development lifecycle. Drive security tooling coverage, deployment security gates, vulnerability remediation, and product risk management across cloud-native SaaS environments. Partner with Engineering, Product, Infrastructure, and executive stakeholders while technically leading a global team. The role includes occasional travel for meetings, training, and company events.

Own and deliver end-to-end features for Gainsight's Atlas AI Agents platform. Design scalable, reliable systems using Python and modern JavaScript (React), collaborate cross-functionally, drive solutions, iterate quickly, improve team tooling and documentation, and support customer adoption. Occasional travel for team events.

Provide high-touch support to senior leaders by managing complex global calendars, coordinating multi-leg international travel, submitting accurate expense reports, handling confidential information, building stakeholder relationships, using AI and productivity tools to increase efficiency, and covering other EAs as needed. Occasional travel required.