Jobs at Gainsight

Analyze and reconcile customer accounts, contracts, opportunities, and renewal data across disconnected systems. Build defensible performance baselines, renewal and erosion analyses, parity rates, forecasting rollups, capacity inputs, and QBR analytics. Document data lineage and methodology, support implementation teams, and defend analytical conclusions with customer finance stakeholders. The role also translates reporting requirements into customer consoles and maintains consistent reporting across delivery teams.

Manages integrated planning across engineering, sales, strategy, delivery, and finance for the Atlas business unit. Sequences workstreams, tracks dependencies, coordinates capacity and staffing plans, supports annual and financial planning, and prepares QBR and board materials. The role owns operating cadences, surfaces risks and trade-offs, tracks decisions, and communicates recommendations to senior leaders. It requires cross-functional program management experience in technology, SaaS, or managed services, with occasional travel.

Maintain governance, risk, and compliance programs; map controls across frameworks; support internal and external audits; collect evidence; manage findings, remediation, risks, and vendor assessments; maintain security policies; answer customer security questionnaires; and automate evidence collection and control monitoring in a SaaS cloud environment.

Defend multi-cloud environments through alert triage, threat detection, incident response, threat hunting, and cloud forensics. Build SIEM correlation rules, Sigma detection pipelines, and automated containment actions. Maintain SIEM, EDR, SOAR, and log-ingestion tooling, improve detection coverage, participate in on-call rotations, and lead incident investigations. The role also requires collaboration with technical and non-technical stakeholders, runbook maintenance, and participation in red and purple team exercises.

Leads Customer Operations for Gainsight’s AI-native service, building infrastructure to capture renewal roadblocks, prioritize improvements, and convert findings into SOP, workflow, and product requirements. Assesses customer CRM, CPQ, integrations, and data quality; optimizes renewal processes and system hygiene; tracks automation outcomes; and leads Customer Operations Managers. Partners cross-functionally with Product, Engineering, QA, Delivery, Sales Operations, and RevOps while developing AI-enabled operational capabilities.

Lead security operations strategy, detection engineering, incident response, cloud security, and security tooling. Own high-severity incidents from triage through remediation, perform host, network, and memory forensics, embed controls into infrastructure and CI/CD, mentor security personnel, and communicate findings to executives and customers. The role also involves SIEM, EDR, SOAR, threat hunting, automation, vulnerability management, and continuous improvement of detection and response capabilities.

Provides executive support through calendar management, meeting coordination, travel arrangements, expense reporting, and confidential information handling. The role supports C-level executives across global time zones and requires high-volume travel and scheduling coordination. This remote Mexico City position involves global travel of approximately 20–30% for meetings, training, and company events.

The Chief of Staff amplifies the CEO’s impact by managing executive communications, operating rhythms, board and investor materials, annual planning, company goal-setting, and cross-functional strategic initiatives. The role coordinates executive meetings and offsites, develops dashboards and KPI reporting, supports M&A evaluations, and embeds AI into planning and decision-making workflows. It requires exceptional executive writing, analytical ability, project leadership, discretion, and strong relationships with senior leaders and board stakeholders.

Lead end-to-end planning and execution for flagship conferences, trade shows, virtual events, and internal programs. Manage event timelines, logistics, budgets, contracts, vendors, agencies, speakers, and production partners. Partner with marketing, sales, customer success, and creative teams on promotion and follow-up. Track attendance, pipeline, retention, and event impact while improving playbooks and building AI-assisted workflows.

Own end-to-end deployment of Gainsight’s Atlas AI service for strategic customers, including discovery, technical implementation, integrations, ROI modeling, renewals, and outcome reviews. Coordinate across engineering, support, services, and customer teams to resolve blockers, prioritize deployment roadmaps, and improve the core product. Build business cases, guide go/no-go decisions, document implementation learnings, and shape product strategy using field evidence.

Accounting Manager supporting monthly close, journal entries, reconciliations, banking operations, multi-entity consolidations, financial reporting, audit requests, and accounting process improvements. The role requires strong US GAAP knowledge, hands-on NetSuite and online banking experience, advanced Excel skills, and effective collaboration with auditors and global teams. This is a remote USA position with occasional travel.

Own product marketing for Atlas, an AI-native services offering, including positioning, messaging, category creation, buyer research, go-to-market strategy, pricing and packaging input, sales enablement, demand generation, and executive influence. Build the marketing playbook from zero, translate market insights into product direction, and develop AI-native workflows for the PMM team. The role requires exceptional writing, AI product fluency, ambiguity tolerance, and 0-to-1 launch experience.

Leads product marketing strategy for Gainsight’s Customer Success and Staircase products, including positioning, messaging, competitive strategy, packaging, and end-to-end go-to-market launches. Develops customer, market, and competitive insights; enables Sales and Success teams; supports executive narratives, analyst engagements, and external events. The role also advances AI-native marketing processes and collaborates cross-functionally with Product, Sales, Enablement, Design, Operations, and demand generation teams.

Leads Gainsight’s Product Security function by maturing application security, embedding Secure by Design principles, and overseeing threat modeling and security architecture reviews. The role manages global product security engineers, drives security testing coverage and deployment security gates, leads vulnerability remediation, and partners with Engineering and Product leadership on risk and architecture. The Director will build high-performing teams and programs for a cloud-native, multi-tenant SaaS platform.

Leads security operations by owning detection strategy, directing complex incident response, performing forensic investigations, integrating SIEM/EDR/SOAR and cloud security tools, embedding controls into infrastructure and CI/CD pipelines, and mentoring analysts and engineers. Communicates technical findings to executives and customers, improves detection coverage, and develops scalable response automation across cloud environments.

Support the CEO by managing complex calendars, priorities, travel, expenses, meetings, logistics, materials, and follow-ups. Build trusted relationships with executives, board members, customers, partners, and stakeholders. Improve administrative processes through AI and emerging technology, while exercising discretion with confidential information in a fast-paced global environment.

Lead Gainsight’s Product Security strategy and mature its application security program across a cloud-native SaaS platform. Drive Secure by Design, threat modeling, architecture reviews, security testing, deployment security gates, vulnerability remediation, and risk management. Partner with Engineering, Product, and Infrastructure leadership while managing and developing a global team of Product Security engineers.

Lead the Product Security program by embedding Secure by Design practices, threat modeling, security architecture reviews, and application security throughout the software development lifecycle. Drive security tooling coverage, deployment security gates, vulnerability remediation, and product risk management across cloud-native SaaS environments. Partner with Engineering, Product, Infrastructure, and executive stakeholders while technically leading a global team. The role includes occasional travel for meetings, training, and company events.

Own and deliver end-to-end features for Gainsight's Atlas AI Agents platform. Design scalable, reliable systems using Python and modern JavaScript (React), collaborate cross-functionally, drive solutions, iterate quickly, improve team tooling and documentation, and support customer adoption. Occasional travel for team events.