Jobs at Gainsight

Lead Gainsight's enterprise data platform and analytics org: own Snowflake pipelines and SLAs, govern the semantic layer and canonical metrics, run the Data Council, build a certified data catalog, enable self-service analytics, partner with CS/Sales/Finance for domain analytics, and hire/develop platform, analytics, and governance teams in a federated model.

Lead executive-level strategic partnerships for Gainsight's Strategic Accounts to drive retention, expansion, and advocacy. Quantify and communicate ROI, mitigate strategic risks, deliver executive presentations and strategic recommendations, and leverage Gainsight technology to track goals. Collaborate cross-functionally to identify upsell opportunities, influence product and go-to-market strategy, and represent Gainsight as an industry thought leader.

Lead customer implementations of the Gainsight platform: gather requirements, design scalable solutions, perform data discovery/re-architecture, manage risks, coordinate cross-functional stakeholders, document solutions, track project hours, and drive customer adoption while reducing technical debt.

Own end-to-end onboarding and enterprise software implementations for Gainsight customers. Develop project plans, manage scope and change orders, report status to executives, mitigate risks, coach distributed teams, and create scalable delivery templates and processes to ensure on-time, on-budget outcomes.

Drive North America sales growth by delivering sales analytics, forecasting, territory and quota planning, cross-functional coordination, process improvements, and operational support to the NA Sales leader. Produce timely dashboards, run ad hoc analyses, coordinate recurring sales rhythms, and implement AI tools to boost seller productivity and pipeline health.

Design and deliver learning programs and workshops, drive manager and onboarding development, integrate generative AI into learning design and workflows, partner with stakeholders to assess needs, measure program effectiveness, and build organizational capability through facilitation and AI-enabled enablement.

Provide technical support via phone and email, diagnose and troubleshoot product and system issues, document interactions in a ticketing system, meet SLA response/resolution targets, escalate and collaborate with L1–L3 teams and product developers, research and document technical problems, and support strategic projects.

Manage end-to-end employee lifecycle and onboarding, run the Zendesk People service desk, coordinate workplace operations and vendor management, execute global engagement and recognition programs, track onboarding metrics, and partner cross-functionally with IT, Finance, People Strategy Partners, and business leaders to improve employee experience.

Lead and grow a Strategic Accounts sales segment by building and coaching a team of Strategic Account Executives, driving new logo acquisition and multi-product expansion, personally sponsoring complex enterprise deals, managing pipeline and forecasts, coordinating cross-functionally to accelerate deals and ensure strong post-sale outcomes, and achieving annual bookings and retention targets.

Lead design, analysis, and administration of India compensation programs: benchmarking, salary structures, merit/promotions, HRIS data management, reporting, equity and pay‑equity reviews, partner with HRBPs/TA/Finance, and support global total rewards projects. Occasional travel required.

Lead and scale Renewals delivery for an AI-native Retention-as-a-Service business. Build team structures, playbooks, and forecasting; drive gross revenue retention; manage customer relationships and escalation; hire and develop renewal managers; define AI-human workflow allocation; partner cross-functionally to improve tooling and delivery.

Own end-to-end onboarding and delivery for enterprise Gainsight implementations. Manage project plans, scope, risks, change orders, and executive communications. Lead cross-functional, geographically dispersed teams, coach team members, and create scalable templates, processes, and tools to ensure on-time, on-budget delivery and successful customer outcomes.

Lead FP&A strategic partnering: build and maintain long-range and operating plans, own revenue and cash forecasting, deliver executive and board reporting, support investor relations and M&A diligence, and drive AI-enabled automation of finance processes.

Lead and grow a large team of Solutions Architects and leaders across two post-sales delivery motions, set delivery standards, drive customer retention and services performance, act as senior escalation and executive advisor, collaborate cross-functionally, champion AI and automation for scalable delivery, and own delivery KPIs and workforce capability for India Technical Services.

Lead GTM and RevOps analytics to build AI-enabled, self-service intelligence across pipeline, bookings, ARR, GRR, NRR, renewals, churn risk, and customer health. Create executive-ready dashboards, define and govern core metrics, surface proactive insights, support forecasting and capacity planning, and partner with Sales, CS, Marketing, Finance, and RevOps to translate data into actionable recommendations.

Lead complex, multi-workstream SaaS implementations from contract to validated outcomes. Own scope, timelines, budget, risk, and governance; align executives; coordinate Solution Architecture, Product, and Engineering; develop reusable playbooks; mentor TPMs; and ensure technically sound integrations without serving as the primary engineer.