Jobs at Gainsight

Own end-to-end renewal diagnostics, including executive interviews, data analysis, maturity scoring, operating-model design, business-case development, pricing inputs, and commercial negotiation support. Translate findings into AI-human responsibility models, contract-ready designs, and delivery handoff packages. Partner with Sales, Finance, Deal Desk, Solutions Architecture, Data Analysis, and Delivery teams. Revalidate designs during implementation ramp and assess partnership value against agreed baselines.

Lead complex, multi-workstream SaaS implementations from contract to validated outcomes. Own scope, timelines, budget, risk, and governance; align executives; coordinate Solution Architecture, Product, and Engineering; develop reusable playbooks; mentor TPMs; and ensure technically sound integrations without serving as the primary engineer.

Lead executive-level strategic partnerships for Gainsight's Strategic Accounts to drive retention, expansion, and advocacy. Quantify and communicate ROI, mitigate strategic risks, deliver executive presentations and strategic recommendations, and leverage Gainsight technology to track goals. Collaborate cross-functionally to identify upsell opportunities, influence product and go-to-market strategy, and represent Gainsight as an industry thought leader.

Own product marketing for Atlas, an AI-native services offering, including positioning, messaging, category creation, buyer research, go-to-market strategy, pricing and packaging input, sales enablement, demand generation, and executive influence. Build the marketing playbook from zero, translate market insights into product direction, and develop AI-native workflows for the PMM team. The role requires exceptional writing, AI product fluency, ambiguity tolerance, and 0-to-1 launch experience.

Leads product marketing strategy for Gainsight’s Customer Success and Staircase products, including positioning, messaging, competitive strategy, packaging, and end-to-end go-to-market launches. Develops customer, market, and competitive insights; enables Sales and Success teams; supports executive narratives, analyst engagements, and external events. The role also advances AI-native marketing processes and collaborates cross-functionally with Product, Sales, Enablement, Design, Operations, and demand generation teams.

Leads Gainsight’s Product Security function by maturing application security, embedding Secure by Design principles, and overseeing threat modeling and security architecture reviews. The role manages global product security engineers, drives security testing coverage and deployment security gates, leads vulnerability remediation, and partners with Engineering and Product leadership on risk and architecture. The Director will build high-performing teams and programs for a cloud-native, multi-tenant SaaS platform.

Drive enterprise sales growth in Japan through new customer acquisition, upsell, and cross-sell opportunities. Build strategic territory and account plans, manage pipelines, conduct product demonstrations, prepare proposals and quotes, and engage CxO stakeholders on ROI and business metrics. Collaborate with professional services, presales engineering, marketing, and product teams to support implementation and customer success. Maintain sales data in Salesforce and provide market and customer feedback.

Leads security operations by owning detection strategy, directing complex incident response, performing forensic investigations, integrating SIEM/EDR/SOAR and cloud security tools, embedding controls into infrastructure and CI/CD pipelines, and mentoring analysts and engineers. Communicates technical findings to executives and customers, improves detection coverage, and develops scalable response automation across cloud environments.

Lead Gainsight’s Product Security strategy and mature its application security program across a cloud-native SaaS platform. Responsibilities include implementing Secure by Design principles, threat modeling, architecture reviews, vulnerability remediation, security gates, and testing with SAST, DAST, SCA, and container scanning. Manage and develop a global Product Security engineering team, partner with Engineering and Product leadership, communicate technical risk to executives, and drive cross-functional security alignment.

Architect unified customer data models and reliable pipelines across Salesforce, Gainsight, product, and other GTM systems. Establish data governance, identity resolution, entitlement management, lineage, and near-real-time synchronization. Partner cross-functionally to create trusted data foundations for analytics, personalized campaigns, digital impact measurement, and AI or LLM-powered querying. Translate GTM business needs into scalable technical designs and align data architecture with engineering and product capabilities.

Support the CEO by managing complex calendars, priorities, travel, expenses, meetings, logistics, materials, and follow-ups. Build trusted relationships with executives, board members, customers, partners, and stakeholders. Improve administrative processes through AI and emerging technology, while exercising discretion with confidential information in a fast-paced global environment.

Leads and develops a team of Customer Success Managers while owning portfolio retention and expansion targets across B2B SaaS accounts. Uses Gainsight, Salesforce, dashboards, health scores, usage signals, and AI-generated insights to identify risks, prioritize resources, coach team members, and drive proactive customer outcomes. Partners with Sales, Product, Marketing, and Support, and builds scalable engagement and retention programs.

Leads the Office of the Chief Security Officer by supporting enterprise sales and customer security engagements, communicating Gainsight’s security posture to executives, defining business success criteria, influencing product roadmap priorities, and building a high-performing security strategist team. The role partners closely with GTM, Customer Service, Engineering, and Security in a remote, cloud-first environment.

Lead Gainsight’s Product Security strategy and mature its application security program across a cloud-native SaaS platform. Drive Secure by Design, threat modeling, architecture reviews, security testing, deployment security gates, vulnerability remediation, and risk management. Partner with Engineering, Product, and Infrastructure leadership while managing and developing a global team of Product Security engineers.

Lead the Product Security program by embedding Secure by Design practices, threat modeling, security architecture reviews, and application security throughout the software development lifecycle. Drive security tooling coverage, deployment security gates, vulnerability remediation, and product risk management across cloud-native SaaS environments. Partner with Engineering, Product, Infrastructure, and executive stakeholders while technically leading a global team. The role includes occasional travel for meetings, training, and company events.

Own and deliver end-to-end features for Gainsight's Atlas AI Agents platform. Design scalable, reliable systems using Python and modern JavaScript (React), collaborate cross-functionally, drive solutions, iterate quickly, improve team tooling and documentation, and support customer adoption. Occasional travel for team events.

Provide high-touch support to senior leaders by managing complex global calendars, coordinating multi-leg international travel, submitting accurate expense reports, handling confidential information, building stakeholder relationships, using AI and productivity tools to increase efficiency, and covering other EAs as needed. Occasional travel required.