Jobs at Gainsight

Leads security operations by owning detection strategy, directing complex incident response, performing forensic investigations, integrating SIEM/EDR/SOAR and cloud security tools, embedding controls into infrastructure and CI/CD pipelines, and mentoring analysts and engineers. Communicates technical findings to executives and customers, improves detection coverage, and develops scalable response automation across cloud environments.

Own the data and analytics layer for Atlas implementations, including data readiness standards, renewal benchmarking, recurring revenue metrics, and executive-level customer insights. Lead commercial analytics discussions with senior customer stakeholders, translate metrics into product specifications, identify renewal risks and recommended actions, manage Data Analysts and capacity planning, and maintain benchmarking datasets.

Lead Gainsight’s Product Security strategy and mature its application security program across a cloud-native SaaS platform. Responsibilities include implementing Secure by Design principles, threat modeling, architecture reviews, vulnerability remediation, security gates, and testing with SAST, DAST, SCA, and container scanning. Manage and develop a global Product Security engineering team, partner with Engineering and Product leadership, communicate technical risk to executives, and drive cross-functional security alignment.

Architect unified customer data models and reliable pipelines across Salesforce, Gainsight, product, and other GTM systems. Establish data governance, identity resolution, entitlement management, lineage, and near-real-time synchronization. Partner cross-functionally to create trusted data foundations for analytics, personalized campaigns, digital impact measurement, and AI or LLM-powered querying. Translate GTM business needs into scalable technical designs and align data architecture with engineering and product capabilities.

Support the CEO by managing complex calendars, priorities, travel, expenses, meetings, logistics, materials, and follow-ups. Build trusted relationships with executives, board members, customers, partners, and stakeholders. Improve administrative processes through AI and emerging technology, while exercising discretion with confidential information in a fast-paced global environment.

Leads and develops a team of Customer Success Managers while owning portfolio retention and expansion targets across B2B SaaS accounts. Uses Gainsight, Salesforce, dashboards, health scores, usage signals, and AI-generated insights to identify risks, prioritize resources, coach team members, and drive proactive customer outcomes. Partners with Sales, Product, Marketing, and Support, and builds scalable engagement and retention programs.

Leads the Office of the Chief Security Officer by supporting enterprise sales and customer security engagements, communicating Gainsight’s security posture to executives, defining business success criteria, influencing product roadmap priorities, and building a high-performing security strategist team. The role partners closely with GTM, Customer Service, Engineering, and Security in a remote, cloud-first environment.

Develop and lead Gainsight’s information security strategy, policies, and procedures. Manage security leadership, architecture, identity management, compliance, risk assessments, vulnerability testing, and threat mitigation. Ensure adherence to GDPR, HIPAA, ISO 27001, SOC 2, and related standards. Present security posture, metrics, and recommendations to executive leadership while collaborating with Engineering, IT, and Security teams in a SaaS environment.

Lead Gainsight’s Product Security strategy and mature its application security program across a cloud-native SaaS platform. Drive Secure by Design, threat modeling, architecture reviews, security testing, deployment security gates, vulnerability remediation, and risk management. Partner with Engineering, Product, and Infrastructure leadership while managing and developing a global team of Product Security engineers.

Lead the Product Security program by embedding Secure by Design practices, threat modeling, security architecture reviews, and application security throughout the software development lifecycle. Drive security tooling coverage, deployment security gates, vulnerability remediation, and product risk management across cloud-native SaaS environments. Partner with Engineering, Product, Infrastructure, and executive stakeholders while technically leading a global team. The role includes occasional travel for meetings, training, and company events.

Own Gainsight’s social media strategy across LinkedIn, X, Instagram, and emerging platforms. Create written, visual, and video content; manage calendars, communities, employee advocacy, and executive social programs; support event coverage; analyze performance; and provide actionable recommendations. Collaborate with marketing and communications teams while managing agencies and contractors as needed.

Own and deliver end-to-end features for Gainsight's Atlas AI Agents platform. Design scalable, reliable systems using Python and modern JavaScript (React), collaborate cross-functionally, drive solutions, iterate quickly, improve team tooling and documentation, and support customer adoption. Occasional travel for team events.

Provide high-touch support to senior leaders by managing complex global calendars, coordinating multi-leg international travel, submitting accurate expense reports, handling confidential information, building stakeholder relationships, using AI and productivity tools to increase efficiency, and covering other EAs as needed. Occasional travel required.

Lead Gainsight's enterprise data platform and analytics org: own Snowflake pipelines and SLAs, govern the semantic layer and canonical metrics, run the Data Council, build a certified data catalog, enable self-service analytics, partner with CS/Sales/Finance for domain analytics, and hire/develop platform, analytics, and governance teams in a federated model.

Lead executive-level strategic partnerships for Gainsight's Strategic Accounts to drive retention, expansion, and advocacy. Quantify and communicate ROI, mitigate strategic risks, deliver executive presentations and strategic recommendations, and leverage Gainsight technology to track goals. Collaborate cross-functionally to identify upsell opportunities, influence product and go-to-market strategy, and represent Gainsight as an industry thought leader.