Product Manager

About Agora

Agora is the global leader in real-time engagement, providing developers with simple, flexible, and powerful APIs to embed real-time conversational AI, voice, video, interactive live streaming, and chat into their applications and IoT devices. Headquartered in Santa Clara, CA, Agora is trusted by over 1,700 leading organizations across the globe to power best-in-class real-time experiences from social media and live shopping to education and telehealth.

About the role

• Lead the strategy, and roadmap for Agora’s real-time communication and cloud services products, driving adoption across live streaming, voice, video, recording, and real-time messaging experiences. Partner closely with customers and cross-functional teams to validate use cases, launch impactful features, and ensure compliant, and measurable product outcomes.

What you'll do

1. Core Responsibilities

· Support the strategy and roadmap for Agora’s products and solutions with a focus on Real-time Communication SDKs and Cloud Services.

· Participate in conducting market, competitive, and customer research globally and translate insights into roadmap decisions.

· Help gather, define, and prioritize product requirements, champion the voice of the customer.

· Identify growth opportunities and recommended areas for investment with sound business cases.

· Support new use-case discovery and guide customer adoption.

· Stay informed about industry trends, including WebRTC, SVC, simulcast, adaptive bitrate (ABR), cloud media services, and edge networking.

· Drive delivery across the product lifecycle with cross-functional partners.

· Help define the GTM strategy, partner with Product Marketing, Marketing, and Sales on plans and execution.

· Assist in the establishment and track KPIs to assess product success and inform continuous improvement.

· Cooperate with partnerships required for GTM success and align with GTM team on integration and onboarding.

2. Leadership Responsibilities

· Vision and Strategy: Support the development of the product strategy, and roadmap for products and solutions you own. Help ensure ongoing alignment of this strategy with product and cross-functional leadership.  Serve as a subject-matter expert on Agora’s products you own and act as a thought leader and evangelist with customers, partners, and influencers

· Team Development: Where possible, provide best practices and mentor, coach, and nurture associate product managers to improve their skills.

· Decision-Making: Help drive critical decision-making and alignment with product and cross-functional leadership for product coverage areas.

· Change Management: Assist with the execution of changes within the organization or department and assist team members adapt to these changes, escalating to leadership for help when needed.

· Cooperate within cross-functional working teams for product coverage areas; influence outcomes without formal authority, escalating for help where needed.

Qualifications

1. Required Technical Skills (Technical Proficiencies)

· Bachelor’s degree in engineering, computer science, or a related field. MBA or advanced degree is a plus.

· 2-5 years as a Product Manager shipping successful SaaS/PaaS products.

· Strong understanding of real-time communication or adjacent domains (networking, streaming, audio/video codec, or cloud platforms).

· 1+ years leading products for live streaming and B2B video; experience with conversational AI products preferred.

· Experience defining KPIs/metrics for business intelligence and decision-making.

· Familiarity with using AI tools to accelerate productivity and product delivery.

· Experience working with global teams and distributed environments is a plus.

2. Essential Soft Skills

· Technical and business acumen; excellent written and verbal communication. Chinese and English bi-lingual is a plus

· Ability to influence cross-functional stakeholders and drive target outcomes.

· Adaptable with the ability to navigate through ambiguity and change.

· Empathetic and able to understand the perspectives and challenges of users, team members and stakeholders.

· Adept at problem solving, leveraging creative and analytical approaches to deliver effective solutions.

· Strategic thinking with the ability to translate information into insights to set product direction.

· Curious and always learning about new technologies, industry trends, customers and competition.

· Compelling story telling and capability to develop a compelling narrative about the product for customers and internal stakeholders. The opportunity to shape innovative RTC solutions that power millions of real-time interactions daily A collaborative and fast-paced work environment with experienced mentors and product leaders. Career growth opportunities in product leadership and exposure to cutting-edge communication and AI technologies. Competitive compensation and benefits

· The opportunity to shape innovative RTC solutions that power millions of real-time interactions daily.

· A collaborative and fast-paced work environment with experienced mentors and product leaders.

· Career growth opportunities in product leadership and exposure to cutting-edge communication and AI technologies.

· Competitive compensation and benefits