Product Manager - Little Hotelier (12 months contract)

At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers. We are better together!

What We Do…

We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply.

We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.

And today, we’re the world’s leading open hotel commerce platform, supporting 50,000 hotels in 150+ countries - with over 130 million reservations processed by SiteMinder’s technology every year.

About the Product Manager role...

Little Hotelier is SiteMinder’s all‑in‑one hotel management platform designed specifically for small independent accommodation providers (typically 1–30 rooms). It brings together PMS/front desk, distribution, direct bookings, payments and revenue tools in a simple, self‑service experience that helps owner‑operators run and grow their business with confidence.

The Product Manager – Little Hotelier is responsible for end‑to‑end management of the product lifecycle for key areas of the Little Hotelier platform. This means identifying customer needs and business objectives, defining what success looks like, and rallying a cross‑functional team to turn that vision into reality.

This role has the standard SiteMinder Product Manager remit, with additional focus on:

• Small independent segment: Owner‑operators and small teams (1–30 rooms, especially 10–20 rooms) who need powerful but simple tools, not enterprise complexity.

• PMS & front‑desk experience: Stabilising and enhancing calendar, reservations, invoicing, reporting, tax and housekeeping so LH becomes the PMS customers don’t want to leave.

• Compliance & migration as enablers: Delivering compliance (e‑invoicing, guest reporting, tax rules) and platform migration as foundations in line with company goals and objectives

This role is offered on a 12-month fixed-term contract

What you'll do...

Product Management & Strategy

• End‑to‑end management of the product lifecycle from concept to evaluation for your Little Hotelier domain.

• Develop and execute a clear product strategy and roadmap aligned with business priorities, segment focus and LH product strategy.

• Define success metrics (e.g. churn, usage, attach, NPS/CSAT) and track performance against them.

• Be an advocate for small hoteliers, deeply understanding their workflows, constraints and goals.

• Translate problems and opportunities into clear problem statements, hypotheses and product outcomes.

• Produce concise documentation (briefs, PRDs, flows) to support design, engineering and go‑to‑market.

Cross‑Functional Leadership

• Manage and communicate effectively with cross‑functional teams (Engineering, Design, Data, Customer, Product Marketing).

• Identify and manage dependencies across product and platform teams (e.g. Payments, Distribution, Compliance, Platform Experience).

Go‑to‑Market & Commercial Outcomes

• Partner with Product Marketing, Sales and Customer teams to define positioning, messaging and launch plans for new capabilities.

• Support go‑to‑market readiness with clear value narratives, enablement, and feedback loops into the product roadmap.

• Own or contribute to commercial outcomes for your area (e.g. retention improvements, attach and activation of transaction products, ARPU/LTV uplift).

Core Capabilities

• Strategic thinking: Can connect segment and company strategy to clear product bets, trade‑offs and priorities.

• Execution: Proven ability to ship and iterate in an agile environment, managing ambiguity and dependencies.

• Communication: Clear written and verbal communication to multiple audiences, from engineers to executives and customers.

• Data‑driven: Uses data and experimentation to prioritise, validate and measure impact, while balancing with qualitative insight.

• Collaboration & influence: Strong cross‑functional collaborator with the ability to influence without authority across Product, Engineering, GTM and Customer teams.

What you have...

• 3+ years of Product Management experience in B2B SaaS, ideally with SMB customers.

• Proven track record of delivering products or features that drove measurable improvements in retention, adoption or revenue.

• Experience working end‑to‑end across the product lifecycle, from discovery through launch and optimisation.

• Strong analytical skills and experience using product analytics and experimentation.

• Excellent written and verbal communication skills; comfortable presenting to cross‑functional and senior stakeholders.

Our Perks & Benefits…

- Hybrid working model (in-office & from home)

- Mental health and well-being initiatives

- Generous parental (including secondary) leave policy

- Paid birthday, study and volunteering leave every year

- Sponsored social clubs, team events, and celebrations

- Employee Resource Groups (ERG) to help you connect and get involved

- Investment in your personal growth offering training for your advancement

Does this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch.

When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.