Inbox Health is a fast-growing company backed by leading venture capital firms that is transforming patient billing and communication.
We are looking for a Product Manager to help drive the strategy, roadmap, and execution for our growing platform. This role will focus on identifying customer needs, shaping product vision, and working closely with engineering, design, and customer-facing teams to deliver innovative solutions that scale. The ideal candidate will bring strong product instincts, experience working with design and software engineering teams, and the ability to translate business challenges into actionable product outcomes.
The role will be based in our New Haven, CT headquarters. Expectation is to work Tuesday through Thursday in the office, but other arrangements can be made on a case-by-case basis.
What You’ll Do
- Define product vision, strategy, and roadmap for patient- and provider-facing applications.
- Partner with customers, billers, and providers to deeply understand workflows, challenges, and opportunities for innovation.
- Translate business needs and user research into clear product requirements, user stories, and acceptance criteria for engineering teams.
- Collaborate closely with engineering and design to prioritize features, ensure alignment, and deliver high-quality solutions on time.
- Use data and analytics to evaluate product performance, inform decision-making, and identify areas for continuous improvement.
- Drive go-to-market readiness by working with marketing, sales, and customer success to launch and scale new features.
- Facilitate Agile ceremonies such as backlog grooming, sprint planning, and retrospectives to keep teams aligned and efficient.
- Serve as the voice of the customer across the organization, advocating for user-centric design and seamless product experiences.
- Support internal and external stakeholders by communicating product updates, roadmaps, and strategy.
Requirements
- 1-5 years of product management experience in SaaS, preferably healthcare or fintech.
- Strong understanding of Agile methodologies and experience working with engineering teams in a fast-paced environment.
- Ability to collaborate with company leadership to hone product vision, develop roadmaps, and execute against strategic goals.
- Excellent problem-solving, analytical, and communication skills.
- Experience conducting user research, usability testing, and data-driven decision-making.
- Comfort with technical discussions and the ability to translate between business and engineering.
Benefits
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A supportive team environment with a focus on learning and growth.
Top Skills
What We Do
Inbox Health directly addresses one of the fastest-growing problems in healthcare—the challenge of patient A/R. Built for medical billers, Inbox Health automates patient billing and patient payments and modernizes the patient support experience. Inbox Health improves patient engagement by providing clear medical bills immediately after service, choice of payment methods and communication channels, and fast, empathetic support through the phone and live chat. By improving the patient experience, billers see an increase in profitability, cash flow, and collection speeds. With Inbox Health, billing companies report a 60% increase in collection speeds in the first 60 days. Inbox Health provides billing companies an automated, streamlined platform that saves time, reduces paper statement costs, and results in fewer patient phone calls. Inbox Health currently serves over 2,000 healthcare practices and over 2 million patients. Headquartered in New Haven, Conn., Inbox Health was recently named to the Inc. 5000 list of fastest-growing private companies in America. More information can be found at www.inboxhealth.com
