SeekWell is the parent company of 1-800 Contacts, Luna, and The Framery. Our goal is to make it simpler, easier, and more accessible for people to get the vision care they need. We maintain the legendary, award-winning culture 1-800 Contacts started almost 30 years ago and continue to develop innovative, pioneering products and businesses that make consumers cheer and optometrists squirm. We’re owned by KKR – one of the world’s largest and most successful private equity investment companies. We’ve built an excellent company and changed an industry by putting the customer first, always. The best is yet to come!
About the team and role:
As a Product Manager, you’ll take ownership of The Framery ecommerce experience and customer journey. Your expertise in building user-friendly websites, UX design, user testing, and analytics-led product development will be key to success. You’ll partner with marketing, design, customer service, and engineering to create compelling user experiences and make it simple to buy eyewear online.
What you’ll do- Plan and execute the product roadmap to achieve business outcomes and drive given KPIs, with a focus on conversion rate.
- Lead discovery and validation efforts with customers and end users to ensure solutions address real-world pain points and deliver meaningful outcomes.
- Understand the customer and their needs and advocate for those needs throughout the product development lifecycle.
- Lead an agile software development team and work cross-functionally to drive ideas from inception to launch.
- Interface with other product managers, development teams and systems/services, to understand the interaction between The Framery’s storefront and the back-end systems that support it.
- Define and track product metrics, using qualitative and quantitative data to iterate and improve.
- Collaborate with other product managers and engineering teams as needed to define requirements and develop new capabilities The Framery can leverage for growth.
- Become an expert in understanding and leveraging customer data to develop simple and compelling experiences that maximize conversion for our target audience
- Ability to work from our Draper, Utah office 1-2 days a week
- 3-5 years of product management experience building consumer facing applications, e-commerce experience preferred
- Thrives in a fast-paced, start-up environment with the ability to pivot quickly and manage competing priorities
- Ability to build a product roadmap that addresses key consumer needs and delivers on given KPIs
- Organized and detail oriented, delivering seamless customer experiences and effectively managing all use cases.
- Excellent written and verbal communication skills
- Comfortable interacting with stakeholders from all levels of the organization
- Experience working in agile software development frameworks
- Strong analytical and problem-solving skills; proficient in using data and A/B testing to inform decisions
- Ability to grasp technical concepts and understand interactions between data, services, and front-end applications
- Familiarity with JIRA, Confluence preferred; Miro considered a plus
Who you are
- Humble, hungry, and smart
- Technical aptitude
- Resourceful
- Self-motivated
- Collaborative
- Free eye exams for your entire family
- Deep discounts on lenses, glasses, and other services
- Amazing healthcare coverage
- 401(k) match
- Flexible PTO
- Tuition reimbursement program
- In-house restaurant with highly discounted meals
- Free snacks, ice cream, and drinks every day
- Full onsite gym
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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What We Do
As the world's largest contact lens store, 1-800 CONTACTS is dedicated to providing you with a simple, hassle-free way to replace your contact lenses. At 1-800 CONTACTS, you will receive the exact same contact lenses your doctor prescribed, delivered to your door, at a great price. And with an inventory of more than 15 million contacts, we are more likely to have your prescription in stock than anyone else, which means you'll receive your contacts fast.
