Product Manager

Product Manager - Home Buying

• Multiple Permanent and Fixed Term / Secondment, Full-time opportunities

• You will play a key role in the delivery of a key strategic Home Buying initiative in the Lenders’ Mortgage Insurance space.

• You’ll have an in-depth understanding of who our customers are, their needs and their expectations.

• Together, we will build the future bank for all Australians. 

See yourself in our team

The Home Buying team is responsible for end-to-end management of CommBank’s Home Loan business including distribution through proprietary and third-party channels, acquisition, retention, customer experience, risk, product and continuous improvement.

Within Home Buying, the Protection Value Team within the Specialty Product & Platforms Crew is dedicated to delivering customer obsessed solutions enabling low deposit customers to achieve their home ownership goals.  We are responsible for the management and transformation of the Lenders’ Mortgage Insurance and Low Deposit Premium products.

Do work that matters

You will report to the Chapter Lead, Speciality Product and Simplification. As a Product Manager, you will play a key role on the transition to our new Lenders’ Mortgage Insurance provider.  This Group-wide initiative will involve the integration of the end-to-end experience from origination to payment and claims services with the new Lenders’ Mortgage Insurance provider.

You will be a key contributor to the delivery of this initiative in line with our policy, compliance, risk, pricing, and procedure requirements, but most importantly with a customer obsession.

Key Responsibilities 

• Understand and represent the voice of the customer

• Identifying and delivering upon all the business activities required for a seamless delivery, and resolving business problems as they arise by applying integrity and judgment

• Work in a cross-functional squad and with internal stakeholders and external vendors to ensure the effective rollout of product changes

• Articulate requirements and communicate business and customer value to the delivery team. Help establish success criteria.

• Proactively identify, understand and manage operational risks relating to the initiative, uplifting and implementing controls where required

• Participate in the quarterly business planning cycles, working with your squad to prioritise the backlog and accurately manage delivery expectations 

We’re interested in hearing from people who have:

• Previous experience in product management and business analysis is highly regarded, especially within financial services

• Experience in delivering initiatives or change management

• Proven stakeholder engagement skills, particularly with external vendors is highly regarded

• Demonstrated commercial acumen and ability to apply sound judgment

• Ability to navigate ambiguous situations and solve complex problems

• Strong written and verbal communication skills

• Ability to articulate the support required and use effective strategies to escalate as needed

• Knowledge of operations and compliance risk management or frameworks

• Strong planning and time management skills with the ability to deal with competing priorities

• Demonstrated experience working in an Agile environment preferred

• Risk Mindset: All CommBank employees are expected to proactively identify and understand, openly discuss and act on current and future risks

If this sounds like you, apply today!