Product Manager

Thank you for considering a career at Ensemble Health Partners!

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference

The Opportunity:

The Product Manager, will be responsible for managing a product or components of a product, analyzing complex problems, understanding the product life cycle, defining execution roadmaps, and effectively communicating with stakeholders. With a proactive mindset and excellent communication skills, you will play a crucial role in driving critical issues to closure and ensuring the success of our products in the marketplace.

• Valuing Differences - Works effectively with individuals of diverse cultures, interpersonal styles, abilities, motivations, or backgrounds; seeks out and uses unique abilities, insights, and ideas. Considers the collective.
• Collaboration - Works cooperatively within teams and partners with others, both internally and externally as needed, to achieve success; focuses on the results of the team, not the achievements of one person. It’s “All for One and One for All”
• Accountability - Accepts personal responsibility and/or consequences of failure and successes, delivering on commitments and refocusing effort when needed. Someone who is willing to step up and own it. Time Management - Effectively manages personal time and resources to ensure that work is completed efficiently.
• Developing Trust - Gains others’ confidence by acting with integrity and following through on commitments; treats others and their ideas with respect and supports them in the face of challenges.
• Takes Initiative - Takes prompt action to accomplish goals and achieve results beyond what is required

• Manage projects and tasks assigned following processes established as part of Product Operations team.
• Provide input for opportunities to improve overall success of the Product Management organization.
• Advocate for adherence to Product Standards to assigned product lines. This can include overseeing a team’s ability to manage inbound requests, ability to adhere to Product Lifecycle standards, and/or utilization of Aha according to defined best practices. This may include tracking and reporting Product Management specific metrics.
• Participate and lead when needed in product centric best practices initiatives Collaborate with cross functional teams to improve product adoption through utilization of tools such as: digital adoption, job-aids, tutorials, and user guides. Support the creation and review product communications such as Release Bulletins, Product Spotlights, and other internal communications for clarity and accuracy Serve as a trusted partner with end users, managers, and other stakeholders to understand product requirements and business needs.
• Analyze problems using both your business and technical expertise, relying on data and market research to support decision making.
• Demonstrate a strong sense of accountability and ownership by driving critical issues to closure and ensuring the successful execution of projects and processes.
• Understand the product in relation to other company products and the competition in the marketplace.
• Conduct market and user research to identify trends and analyze data to support fact-based business decisions.
• Use data, policies, and practices to help influence product strategy and define the execution roadmap.
• Gather, document, and validate product and business requirements to ensure the delivery of high-quality solutions.
• Identify risks and dependencies and support mitigation plans to ensure successful product launches.
• Operate in an ambiguous and dynamic environment, adapting to changing priorities and requirements Understand and apply value prioritization techniques, tracking product metrics to measure success.
• Stay informed about technology trends and tools that can support or improve the product.
• Lead through influence, collaborating effectively with cross-functional teams to achieve product goals

Ensemble Required License / Certification

• CRCR

Job Experience

• People Leadership Experience 3 to 5 Years

Desired Education Education Level Preferred Area of Study

• Bachelors Degree or Equivalent Experience
• Computer Science
• Other Preferred Knowledge,
• Skills and Abilities • 3-5 years experience working with Agile product development teams and shipping products with condensed timeframes as Product Manager or Product/System/Business Analyst role
• Experience in Revenue Cycle Management or related healthcare field Understanding of agile methodologies and experience working in Agile development teams.
• Experience working within product lifecycle frameworks.
• Product Management, Agile, or related certification Excellent knowledge of scrum techniques and artifacts (such as product hierarchy, user stories, backlog refinement) • Excellent knowledge of the end-to-end iterative development life cycle • Demonstrated analytical thinking, problem-solving and conflict-resolution ability • Outstanding organizational skills • Proven ability to clearly and effectively communicate business and technical information, and effectively mediate in situations where conflict arises; understanding of how and when to escalate issues to the appropriate levels within the organization • Experience in healthcare technology or EMR system integrations a plus

Join an award-winning company

Three-time winner of “Best in KLAS” 2020-2022

2022 Top Workplaces Healthcare Industry Award

2022 Top Workplaces USA Award

2022 Top Workplaces Culture Excellence Awards

• Innovation

• Work-Life Flexibility

• Leadership

• Purpose + Values

Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:

• Associate Benefits –  We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs. 

• Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.

• Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement. 

• Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company. 

Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories.

Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact [email protected].

This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.

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