Product Manager

• Owns accountability for the overall team and product success.
• Defines and shares product vision, aligned with the goals of the business and is accountable to business leaders. Defines business value & OKRs (Objectives & Key Results)
• Defines and executes product roadmap aligned with business objectives and customer needs.
• Exhibits exceptional ability in defining and communicating a compelling, long-term vision for the product that sets the direction for the market.
• Crafts and implements a comprehensive strategic plan that encompasses market trends, competitive analysis, and innovation opportunities.
• Mentors and guides Product Managers in strategic thinking and execution, fostering a strategic mindset across the product team.

• Utilizes data analytics tools and platforms to analyze product performance and user behavior.
• Generates insights and recommendations to optimize product features, user acquisition, and engagement.
• Defines success metrics to measure feature effectiveness.
• Leads the evaluation of product performance across a broader portfolio or more complex products, identifying trends, challenges, and opportunities for growth.
• Guides Product Managers in setting and achieving performance goals, leveraging deep insights to drive strategic improvements.
• Advocates for investments in areas with the highest impact on performance and aligns initiatives with long-term business objectives.
• Manages relationships with key stakeholders across the organization, including senior leadership, to align product strategy with business goals.
• Drives consensus and resolves conflicts among stakeholders with competing priorities, ensuring strategic alignment and buy-in for product initiatives.
• Monitors product performance post-launch and iterates based on user feedback.

• Maintains deep understanding of the competitive landscape and the needs of the target market, and using this knowledge to inform product development decisions.
• Communicates regularly with stakeholders, including customers and internal teams to gather feedback, pain points, opportunities, and incorporates it into the prioritized feature backlog and roadmap.
• Conducts competitive analysis, and customer feedback to identify product opportunities.
• Identifies business opportunities through direct engagement with clients, other external stakeholders, and market research.
• Leads and designs user research studies.
• Applies user research results.
• Exhibits mastery in leading comprehensive market research initiatives that drive strategic product decisions. Has a deep understanding of market dynamics, customer segmentation, and competitive landscapes.
• Utilizes advanced analytical skills to interpret market data, forecast future trends, and identify new opportunities for innovation and growth.
• Leads in-depth customer research and analysis to uncover deeper insights into customer behavior and trends.
• Advocates for customer needs in strategic discussions, ensuring that product decisions across multiple products or a product line align with delivering superior customer value and experience.
• Guides Product Managers in developing a customer-centric approach to product development.

• Supports the development of User Personas based on market research and customer feedback.
• Champions user-centered design approach, collaborating with design teams to create intuitive and seamless user experiences.

• Works with the team to find the best solution option based on tradeoffs.

• Creates and maintains Product backlog, including epics and feature level decomposition for sprint planning.
• Prioritizes Epics and features from backlog to be delivered.

• Takes a high-level approach to roadmap planning, incorporating market trends, competitive analysis, and customer insights into strategic roadmap decisions.
• Leads the prioritization of initiatives to drive product growth and innovation.
• Mentors Product Managers on effective roadmap planning and adjustment strategies. Works across multiple products or product lines, ensuring coherence in strategic direction.
• Fosters strong relationships with stakeholders and serves as a point of contact for product-related discussions and decision-making.

• Drives product development process using Agile methodologies, including backlog management, sprint planning, and sprint reviews.
• Participate in key sprint events, including sprint planning, backlog refinement, and review/demos.

• Oversees and refines go-to-market strategies across multiple products or product lines, ensuring that plans are strategically aligned with market opportunities and business goals.
• Provides guidance and support to Product Managers in their go-to-market activities, ensuring consistency in messaging and positioning.
• Analyzes market feedback post-launch to inform future strategy adjustments and product iterations.
• Develops go-to-market strategies.
• Collaborates with marketing and sales teams to drive product adoption and customer success.

• Elevates cross-functional collaboration by aligning multiple teams and departments around strategic initiatives and product goals.
• Mentors Product Managers in navigating organizational dynamics and building effective relationships across functions.
• Drives consensus and action towards shared objectives, leveraging deep product knowledge and strategic insight.
• Provides Suggestions to improve policies and procedures.

• Takes a strategic approach to risk management, considering long-term risks affecting the product line or portfolio, such as changes in market dynamics, regulatory challenges, and technological advancements.
• Leads the development of comprehensive risk mitigation plans and advises on risk management best practices.
• Guides Product Managers in identifying and addressing risks at the product level.
• May Lead projects and perform other duties as assigned.

We are interested in speaking with individuals with the following...

• Bachelor’s degree required.
• Ten (10) plus years product management, consumer, or enterprise-level product management.
• Experience with JIRA, Confluence, Figma, AHA, Amplitude and/or Tableau tools required.
• Comprehensive understanding of agile methodologies. Scrum/Agile certification preferred.
• Or equivalent combination of education and/or experience.

• Strong analytical skills and passion for analyzing products, competitors, and market dynamics.

• Comprehensive understanding of agile methodologies. Scrum / agile certification a plus.

• Excellent collaboration and interpersonal skills to work with internal and external stakeholders.

• Proven ability manage product functionality prioritization and handle complex problems with minimal supervision.

• Metrics-oriented and customer focused, with presentation skills across stakeholder group across executive team, business leadership and product development team.

• Ability to work effectively with geographically distributed teams.

• Ability to write decompose product capabilities functional specifications into logical groupings (e.g. epics, features, user stories).

• Proficiency in Microsoft Office packages is required.

• Must Have Deep Healthcare Experience: Extensive background working within the healthcare industry, with a focus on delivering technology solutions for healthcare providers, payers, or related sectors. Experience with call center solutions, revenue cycle management, and claims coding is a major plus.
• B2B Product Management: Demonstrated success managing B2B products, particularly within enterprise environments, with a strong focus on customer-centric solutions.
• Third-Party Tools and Custom Development: Skilled in integrating third-party tools into existing business processes and developing custom software solutions to meet specific operational needs.
• Domain Knowledge: Preferred candidates will have experience with technologies such as call center solutions, PERS (Personal Emergency Response Systems), Remote Patient Monitoring (RPM), clinical care management platforms, Electronic Medical Records (EMRs), or other related healthcare technologies.
• Complex Release Management: Proven ability to successfully manage highly complex release processes involving multiple interdependencies between software systems and tools, ensuring seamless coordination and execution.
• Project Management & Documentation: Strong project management skills, with a focus on meticulous planning, execution, and maintaining detailed documentation throughout the product lifecycle.

• Accountability: Keen sense of ownership and responsibility for the product's success. Ensures commitments are met and takes charge of decision-making processes.

• Critical Thinking: Ability to analyze situations, identify potential problems, and develop innovative solutions. Can evaluate trade-offs and make decisions that balance short-term needs with long-term strategy.

• Scheduling: Skilled in planning and prioritizing work to meet deadlines and achieve goals. Understands how to balance team capacity with product needs to ensure timely delivery.

• Strategic Thinking: Ability to develop long-term visions and strategies for products.

• Market Research: Skills in conducting and analyzing market research to inform product decisions.

• Customer Insights: Proficiency in gathering and interpreting customer feedback and behavior.

• Analytical Abilities: Strong analytical skills for evaluating data, KPIs, and market trends.

• Communication: Excellent verbal and written communication skills for articulating product vision and strategies.

• Leadership and Influence: Ability to lead and influence cross-functional teams without direct authority.

• Stakeholder Management: Competence in managing and aligning stakeholder expectations.

• Technical Acumen: Understanding of the technical aspects relevant to the product and ability to communicate effectively with engineering teams.

• Agile Methodologies: Knowledge of Agile development processes and how to work within them.

• Financial Acumen: Ability to manage budgets, forecast revenue, and understand financial implications of product decisions.

• Project Management: Skills in planning, scheduling, and keeping projects on track.

• User Experience (UX) Understanding: Insight into UX principles to ensure the product meets customer usability and satisfaction.

• Adaptability: Flexibility to adapt to changing market conditions and business needs.

• Emotional Intelligence: Awareness and regulation of personal emotions and understanding others' emotions to enhance team collaboration and customer relations.

Salary: $133,300 - $179,900

Bonus eligible based on individual and company performance.