Jobs at Modivcare

Manages transportation provider relationships and execution across assigned markets. Drives provider performance, safety, compliance, training, service quality, and process improvement using operational data. Resolves issues, coordinates with cross-functional teams, supports technology and carrier-service improvements, manages projects, and provides subject-matter guidance. Requires frequent travel to meet providers, attend industry events, and visit markets.

Prepares GAAP-compliant financial reports and supports accounting systems, including journal entries, general ledger, accounts receivable, accounts payable, revenue reconciliation, billing, and revenue recognition. Balances books, prepares financial statements, reconciles accounts, tracks project revenues and expenditures, maintains financial records, documents procedures, and supports accounting projects. The role operates independently, interprets regulations, responds to stakeholders, and may lead projects.

Architect and deliver complex distributed systems using Azure cloud-native technologies, microservices, APIs, and event-driven patterns. Lead architecture reviews, reliability initiatives, performance optimization, incident response, and root-cause analysis. Drive adoption of AI-assisted development tools while maintaining security and code quality. Collaborate across engineering, DevOps, QA, and product teams, and mentor engineers on technical design, development practices, and AI-enabled workflows.

Supports compensation program administration, salary surveys, market pricing, reporting, audits, and compensation transactions. Assists with merit, promotion, and incentive planning cycles; maintains compensation data across Workday, ADP, PayFactors, and related systems; conducts wage audits; validates pay and incentive records; prepares documentation and analyses; and collaborates with HR, Finance, Payroll, HRIS, and business stakeholders to resolve discrepancies and support compliant compensation operations.

Provides phone, email, ticket, and device-signal support to clients and customers. Responsibilities include documenting interactions, troubleshooting basic technical issues, dispatching service requests, educating users, meeting call-queue and service-level metrics, and escalating complex concerns with team guidance. The role requires clear communication, empathy, accurate data entry, basic technology knowledge, and a high school diploma.

Develop and maintain automated test scripts, execute manual and automated testing, analyze results, identify and track defects, and perform regression testing. Collaborate with developers and distributed teams throughout the software development lifecycle to ensure application quality and testability. The role also involves using and validating approved AI-assisted tools for coding, testing, debugging, documentation, and technical research.

Serves as the primary compensation advisor to business leaders and HR partners. Designs and administers compensation programs, salary structures, incentives, merit planning, and pay adjustments. Analyzes workforce data, market trends, pay equity, and retention risks; develops financial models and cost analyses; evaluates jobs and salary ranges; supports compliance, reporting, workforce planning, and compensation process improvements.

Leads government affairs and public policy strategy across 10–20 states, representing the company before legislatures, governors’ offices, Medicaid agencies, and regulators. Manages lobbying, legislative and regulatory monitoring, testimony, stakeholder engagement, coalition initiatives, political strategy, and contract lobbyists. Partners cross-functionally to support procurement readiness, contract retention, rate stability, compliance, and operational implementation. Requires extensive state government affairs experience, strong communication and analytical skills, and 60% travel.

Leads government affairs and public affairs strategy across 10–20 western states. Represents the company before state legislatures, governors’ offices, Medicaid agencies, and regulators; directs lobbying, policy monitoring, stakeholder engagement, testimony, coalition efforts, and political strategy. Partners with internal teams to support procurement, contract retention, reimbursement, compliance, and operational readiness. Manages contract lobbyists and external stakeholders while advising leadership on legislative, regulatory, and political developments. Requires regular travel, including travel 60% of the time.

Leads government affairs and public affairs strategy across approximately 12 Northeastern states. Represents the company before legislatures, governors’ offices, Medicaid agencies, and regulators; manages lobbying and stakeholder relationships; monitors policy, procurement, and reimbursement developments; prepares testimony and executive briefings; coordinates advocacy, coalition, and political engagement; and partners cross-functionally to support contracts, compliance, operations, and business objectives.

Owns the employment legal function, advising HR and business leaders on employment and labor matters, managing disputes and outside counsel, and maintaining employment documentation. Builds legal operations, compliance programs, tracking systems, self-service tools, and technology to improve efficiency and reduce costs. Supports insurance, enterprise risk, corporate governance, board matters, investigations, restructurings, transactions, and workforce integration.

Lead design and implementation of enterprise Master Data Management (MDM) solutions, establish Golden Records, build cloud-native data pipelines and APIs, implement dbt transformations and IaC, enforce data quality, governance, and HIPAA-compliant practices to enable analytics, AI, and operational systems across Member, Provider, Facility, and related domains.

Own product vision, strategy, roadmap, backlog, prioritization, metrics, and go-to-market planning. Collaborate with engineering, design, marketing, sales, and customer success teams to deliver customer-focused solutions. Conduct market and user research, analyze product performance, lead Agile delivery and releases, manage risks, and influence cross-functional stakeholders without direct authority.

Provides customer and technical support through phone, email, help desk tickets, reports, and device maintenance signals. Resolves basic technology issues, guides customers through troubleshooting, documents calls and service requests, routes complex issues, and maintains service-level and quality standards. Works collaboratively with experienced team members while learning company processes, device functionality, and support procedures.

Builds and grows referral relationships with case managers, program managers, agencies, clients, and accounts. Supports territory growth through phone and email outreach, confirms client information, documents interactions in CRM, responds to inquiries, resolves issues, and escalates complaints. Maintains sensitive information, achieves productivity and quality goals, and supports sales projects. Occasional business travel may be required.

Provides HR support for a defined site or region, focusing on employee relations, engagement, retention, compliance, benefits, training, and HR program administration. Maintains employee records, supports investigations, terminations, unemployment claims, manager coaching, and employment law compliance. Analyzes HR trends and recommends improvements while partnering with corporate initiatives. Occasional business travel may be required.

Leads complex, enterprise-wide transformation programs with multiple cross-functional workstreams. Manages timelines, budgets, risks, dependencies, resources, vendors, governance, and executive communications. Coordinates business, technology, operational, and organizational initiatives while driving accountability and measurable outcomes. Develops integrated program plans, dashboards, mitigation strategies, and status reports, serving as an escalation point for issues and supporting strategic decision-making.

Supports transportation service request fulfillment, standing orders, hospital discharge assignments, utilization reviews, pre-authorizations, denials, appeals, audits, and customer service issue investigations. The role communicates with members, facilities, clients, and providers; maintains records; supports cost-saving reviews; and reports utilization and billing trends. Work involves frequent telephone, computer, headset, and data-entry activities.

Leads the Talent Acquisition function for high-volume and corporate hiring, managing recruiters, workforce planning, recruiting strategies, metrics, vendor relationships, compliance, and process improvements. Partners with business leaders on hiring needs, drives responsible use of AI and automation, oversees pre-employment processes, and develops team performance through coaching, accountability, and organizational change leadership.

Owns the technical health, enhancement, and production support of Amazon Connect contact-center capabilities and an intelligent virtual assistant. Designs contact flows, routing, integrations, and conversational experiences; develops serverless AWS integrations; troubleshoots incidents; improves observability, security, release practices, and documentation; and partners with business, operations, product, security, and vendor teams to deliver reliable customer-facing services.