Company Description
About OneDirect:
OneDirect is a Sequoia capital-funded 100+ people enterprise software company headquartered in Bangalore and has offices in Mumbai and Delhi. We build products to improve customer experience across touchpoints.
OneDirect products are used by a lot of companies in India with the biggest being Indian railways. The news that you see about the railway minister sending tweets and resolving issues is all managed and powered by OneDirect. There are over 100 enterprises that rely on OneDirect today. We work with brands like Kotak, Oyo, Dominos, Daikin, DishTV, Tatasky, Indigo, Vistara, Hitachi, etc.
Job Description
About the Role
We are looking to hire a smart product manager who is passionate about taking up ideas and bringing them to life. You will engage with our customer base directly, and decide the future of the product by working closely with key partners. You will also collaborate with marketing, sales, and support to ensure that word gets out to people and they get to see what you are building.
Responsibilities
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Developing and implementing product vision and strategy.
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Meet regularly with key customer-facing teams to collect and analyze user feedback to shape new product ideas and user requirements.
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Implements usage tracking and analyzes patterns to validate new feature requirements.
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Have strong solution skills in translating customer needs to product functionalities.
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Work with the leadership team in planning the product roadmap.
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Convert ideas to prototypes and demonstrate them to the key partners by working with Designers to create eye-catchy and functional user interfaces.
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Coordinate with the engineering team to plan and deliver features on time.
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Stay on top of the market and competition.
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Act like an owner for the success of your product.
Qualifications
Qualifications:
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1-2 years of experience as a product manager in SaaS / PaaS companies.
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B2B experience is good to have but not mandatory.
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The current location needs to be Bangalore.
What We Do
OneDirect is India’s leading Customer Experience Management Company. Built for enterprises, with all CX modules under one roof. The product modules include: 1. Service Management Platform - Call, Email, Social, Blogs, Reviews, and many more. (Over 200 channel integrations) 2. Feedback Management Platform - Customers, Employees, and Partners 3. Messaging - FAQs, Smart help, and Live Chat. 4. Advance analytics engine - Command centers. 5. Service 360 - The one true view of the customer and his journey with the brand. We work with brands across verticals like Consumer Electronics, Aviation, Automotive, BFSI, Government, Retail, Healthcare, Travel, Real Estate and Hospitality
