Assembled is building software to transform and elevate customer support teams, which often represent 20-50% of the people at a company. Our workforce management platform helps some of the fastest-growing, most innovative companies in the world—including Stripe, Etsy, and Robinhood—to schedule, forecast, and organize their support teams. We’ve raised $70m in funding from the likes of NEA, Emergence Capital, and Stripe itself. You’ll be joining a special group of people who learned the ropes at companies like Stripe, Google, Atlassian, Twitter, Airbnb, Looker, NEA, Bain, and more.
While everyone on the team shares the title Product, this is a very senior individual contributor role based in San Francisco (in office at least Mondays and Thursdays). In this role, you will lead major product initiatives while also mentoring peers and helping to define the product role and function at Assembled. You will report to the Head of Product, with huge opportunity to learn and take on almost anything here as we continue to grow.
Job responsibilities
In this role, you will set winning strategy, drive direction, and multiply the impact of the product or initiatives you lead.
- Conduct research and interviews, partner across functions, and analyze feedback and usage data.
- Provide clear requirements and direction, prioritize key features, and remove blockers. Our team is highly collaborative and individual engineers and designers wear a lot of hats. Expect and empower rigorous discussion and debate.
- . Share the "why" behind key decisions and rally teams around the product strategy.
- . Design ways to test and validate new features or strategies, measuring impact & adoption and incorporating learnings.
- . Report on insights to leadership and cross-functional teams and craft strategies to drive adoption and value.
- We hold a high bar for usability, visual design, as well as relevance to complex user workflows.
- The needs of our customers are changing quickly as companies grow (or shrink) and navigate new ways of working. At the same time, our company has more than doubled the number of customers in the past year. The ability to thrive in ambiguity and change and help us proactively shape the function and culture is critical.
- Minimum of 5 years of product management experience in fast-growing tech environments (Enterprise SaaS experience preferred)
- Collaborative leadership, with a track record of building strong partnerships, trust, and respect across functions and making the people around you more effective
- You've led and shipped complex, impactful products (preferably enterprise SaaS)
- Strong written and verbal communication skills: this is a rigorous writing culture that welcomes discussion and feedback
- Strategic thinker who can align short-term execution with long-term goals and effectively connect those dots for others
- Customer orientation, with a passion for translating business problems into product solutions
- Analytical mindset and familiarity with data analysis tools like SQL, Looker, Tableau
- Technical fluency to drill into complex design and implementation challenges
- Strong mentorship mindset to help cultivate the Product Management team and function
The estimated base salary range for this role is $160,000 - $245,000 per year. The base pay offered may vary depending on location, job-related knowledge, skills, and experience. Stock options are provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.
- Generous medical, dental, and vision benefits
- Paid company holidays, sick time, and unlimited time off
- Monthly credits to spend on each: professional development, general wellness, Assembled customers, commuting and community-support agriculture (CSA)
- Paid parental leave
- Hybrid work model with catered lunches everyday (M-F), snacks, and beverages in our SF & NY offices
- 401(k) plan enrollment
Top Skills
What We Do
At Assembled, we’re on a mission to create a support operations platform that helps companies maintain exceptional customer experiences—no matter what lies ahead. Leading brands use Assembled’s workforce and vendor management capabilities to make optimal staffing decisions, gain visibility into performance and productivity, and unlock new ways to serve evolving customer needs.
Assembled is a fast-growing, fast-moving, empathy-driven startup that encourages transparent communication, bias toward action, and open disagreements (without the ego). Come help us build for the teams who are quietly carrying their companies each day—and for the customers who just want answers! You’ll be joining a special group of people who learned the ropes at companies like Stripe, Google, Palantir, Atlassian, Twitter, Airbnb, Looker, NEA, Bain, and more.
