The Role
Leads the discovery, development, rollout, and optimization of AI-powered automation products for legal operations. Identifies inefficient workflows, defines requirements, runs pilots, coordinates engineering and external partners, and integrates automation into case management systems. Measures efficiency gains, adoption, and throughput while translating business strategy into product roadmaps. This hybrid individual contributor role supports lawyers and paralegals by reducing manual document- and communication-driven processes.
Summary Generated by Built In
Product Manager - Operations & Automation, Legal Vertical
We are looking for a Product Manager - Operations & Automation, Legal Vertical to join our Product team focusing on technology that helps lawyers and paralegals serve clients more quickly and efficiently.
In this role, you'll have the ability to use your creative energy and ingenuity to lead cross-functional teams through the process of identifying and automating key operational workflows - helping the people who serve injured clients spend less time on manual processes and more time on the work that matters most: getting clients access to the compensation that helps them put their lives back together.
As a Product Manager - Operations & Automation, Legal Vertical, you will lead the implementation and enhancement of new and existing automation capabilities using cutting-edge AI and agentic platforms. You lead discovery and requirements definition, and serve as the face of the business to our technical teams and external partners.
Our teams work hard, play hard, and enjoy each other's company during both. Come join us and help make the next evolution of legal operations become a reality!
At Internet Brands, you'll have the following primary responsibilities:
- Innovate and ideate with a constant focus on identifying operational workflows that can be automated or streamlined, creating data-driven capabilities that drive sustained and competitive differentiation in how we serve clients.
- Articulate the vision in a compelling business case
- Translate business strategy into the product roadmap, making critical decisions about what capabilities to build and what order to build them in
- Collaborate and communicate with internal technical teams and external partners to launch seamlessly, collecting feedback and integrating it back into the roadmap.
- An excellent Product Manager at Internet Brands keeps in mind the long-term vision of the product while driving short-term results, has the market intuition to get there, and has the authority/integrity to lead the team along the way - very much a mini CEO when it's done right.
What you'll be responsible for:
- Work with business stakeholders and operations teams to identify manual processes and inefficiencies that can be addressed through automation
- Run POCs and Pilots to assess the feasibility of bringing an idea to reality
- Work with UX/Engineering teams to design and build automation solutions and integrations
- Bridge the gap between product management and engineering by defining and articulating the technical requirements
- Coordinate rollouts across multiple teams and external partners, driving successful adoption of your solutions
- Note that this is an individual contributor role
What you'll accomplish:
- Provide leadership and ownership of automation solutions that streamline document-driven and communication-driven workflows, enabling lawyers and paralegals to serve clients faster
- Drive the integration of automation capabilities from our core platform into case management systems used by the teams we support
- Develop and deploy solutions that reduce manual effort across high-volume operational processes
- Ensure proper data collection to demonstrate the efficiency gains and adoption of your products and drive new iterations
How your success will be measured:
- Delivering on target while understanding business needs
- Measuring operational efficiency gains - time saved, manual steps eliminated, and throughput improvements
- Driving adoption of automation and AI-powered solutions across teams and partner organizations
- Contributing at least one R&D project per quarter
You will be closely collaborating with the following teams:
- Engineering
- AI Specialists
- Business Operations
- BI/Analytics
- Attorney & Paralegal Services
- Operations and technology teams at partner organizations
What we're looking for:
- Minimum 2-4 years experience as a product manager
- Analytical approach to products and features with a strong focus on measurable operational improvements
- Ability to translate complex operational workflows into clear, actionable product requirements
- Strong background with analytics tools such as Google Analytics, Adobe Analytics, Amplitude, etc
- Ability to simplify complexities for non-engineers (attorneys, paralegals, operations staff, external partners)
- Demonstrated success managing products that involve coordination across multiple stakeholder groups
- Decipher and eliminate ambiguities to drive clear, use case-backed, requirements
- Willing and able to work hybrid at least 3 days a week in our El Segundo, CA office (Office address: 909 N Sepulveda Blvd, El Segundo CA 90245)
Preferred experience/knowledge:
- Experience product managing workflow or process automation solutions
- Experience with rolling out LLM-powered products and agentic workflows
- Ability to contribute to strong prompt engineering approaches
- Conceptual understanding of system integrations, APIs, and data flows between platforms
- Experience working with case management systems or legal operations
- Experience coordinating product rollouts across multiple external organizations or partners
- Knowledge of web and/or mobile development processes
Why Join Us:
- Opportunity to make a significant impact in the legal industry
- Collaborative and innovative work environment
- Competitive compensation and benefits package
- Professional growth and development opportunities
At Internet Brands, we carefully consider a wide range of factors when determining compensation, including your background and experience. These considerations can cause your compensation to vary. We expect the compensation for this role to start at $90k and depend on your skills, qualifications, and experience. We encourage all interested candidates to apply.
In addition to our awesome culture, we offer a comprehensive benefits package designed to support the health and well-being of you and your family. Our benefits include health insurance options such as medical, dental, and vision coverage, flexible spending accounts (FSA) for medical and dependent care, short-term and long-term disability insurance, and life and AD&D insurance. We also provide a 401(k) retirement savings plan with a company match, paid time off (PTO), paid holidays, commuter benefits as well as access to our Employee Assistance Program (EAP) and well-being coaching services. In addition, employees can take advantage of voluntary benefits such as home, auto and pet insurance, and discounted legal and financial services. For more details, feel free to inquire during the interview process.
Internet Brands®, headquartered in El Segundo, Calif, is a fully integrated online media and software services company focused on four high-value vertical categories: Health, Automotive, Legal, and Home/Travel. The company's properties and platforms include the WebMD, Medscape, and Henry Schein ONE networks, which are the global leaders in their markets; Nolo, Avvo, and Martindale, which form the largest consumer information provider in the legal market; and CarsDirect, Fodor's Travel, and many others which are leaders in their key vertical markets. Internet Brands' award-winning consumer websites lead their categories and serve more than 250 million monthly visitors, while a full range of web presence offerings has established deep, long-term relationships with SMB and enterprise clients. The company's powerful, proprietary operating platform provides the flexibility and scalability to fuel the company's continued growth. Internet Brands is a portfolio company of KKR and Warburg Pincus.
Internet Brands is an equal opportunity employer, and we welcome applicants from all backgrounds. We comply with all applicable laws and regulations, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance (FCIHO).
Notice to California residents: you can find information about our privacy practices, on: https://www.internetbrands.com/work-with-us/cpra
Skills Required
- 2-4 years of experience as a product manager
- Analytical approach to products and features focused on measurable operational improvements
- Ability to translate complex operational workflows into clear, actionable product requirements
- Strong background with analytics tools such as Google Analytics, Adobe Analytics, or Amplitude
- Ability to simplify complexities for attorneys, paralegals, operations staff, and external partners
- Demonstrated success managing products involving coordination across multiple stakeholder groups
- Ability to resolve ambiguities and create clear, use-case-backed requirements
- Ability and willingness to work hybrid at least three days per week in the El Segundo, California office
- Experience product managing workflow or process automation solutions
- Experience rolling out LLM-powered products and agentic workflows
- Ability to contribute to prompt engineering approaches
- Conceptual understanding of system integrations, APIs, and data flows between platforms
- Experience with case management systems or legal operations
- Experience coordinating product rollouts across multiple external organizations or partners
- Knowledge of web or mobile development processes
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The Company
What We Do
Our Company: WebMD is a leading provider of health information services to consumers, physicians, healthcare professionals, employers and health plans. Our Business: WebMD is the leading provider of health information and services to consumers and healthcare professionals. The online healthcare information, decision-support applications and communications services that we provide: help consumers take an active role in managing their health by providing objective healthcare information and lifestyle information. make it easier for physicians and healthcare professionals to access clinical reference sources, stay abreast of the latest clinical information, learn about new treatment options, earn continuing medical education credits and communicate with peers. enable employers and health plans to provide their employees and plan members with access to personalized heath and benefit information and decision support technology that helps them make informed benefit, provider and treatment choices.
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