Product Manager – RiskOps Case Management

Reposted 23 Hours Ago
2 Locations
Remote
Senior level
Artificial Intelligence • Fintech • Software • Financial Services
The Role
Lead the development of workflows and case management systems for AI Risk Decisioning, focusing on fraud investigations and compliance automation.
Summary Generated by Built In

Shape the future of trust in the age of AI
At Oscilar, we're building the most advanced AI Risk Decisioning™ Platform. Banks, fintechs, and digitally native organizations rely on us to manage their fraud, credit, and compliance risk with the power of AI. If you're passionate about solving complex problems and making the internet safer for everyone, this is your place.

Role Overview

This is your chance to define a new product category. As our Lead PM for Workflows & Case Manager, you'll own the human-in-the-loop intelligence layer that sits atop our AI Risk Decisioning™ Platform, used by banks and fintechs to investigate fraud, manage AML compliance, and make critical risk decisions in real-time.

Key Responsibilities

You'll own the products that bridge AI and human intelligence. Your workflows and case management tools are where rubber meets road—where sophisticated ML models become actionable insights for fraud investigators, compliance officers, and risk analysts.

Your Product Domain
  • Dynamic workflow orchestration that adapts to changing fraud patterns and regulatory requirements

  • Intelligent case management that gets the right alerts to the right investigators instantly

  • AI-powered case insights, including link analysis, timeline reconstruction, and risk scoring

  • Real-time collaboration tools for complex investigations requiring multiple teams

  • Automated compliance reporting that turns investigations into audit-ready documentation

Day-to-Day Impact

You'll spend your time understanding how elite risk teams work—what makes a fraud investigator successful, how AML officers prioritize cases, what compliance teams need for regulatory reporting. Then you'll design elegant solutions that make them 10x more effective.

Your features directly impact billions in protected assets and thousands of prevented fraud attempts daily.

QualificationsYou're a Modern Product Leader
  • 5+ years building B2B SaaS products, ideally in risk operations, compliance tech, or workflow automation

  • AI-first mindset: You leverage GenAI tools (ChatGPT, Claude, Midjourney, Figma AI) for discovery, prototyping, and user research synthesis

  • Data-driven execution: You define success metrics, run experiments, and use analytics to validate product decisions

  • Customer obsessed: You conduct user interviews, shadow risk analysts, and translate complex regulatory requirements into intuitive product experiences

You Understand Real-Time Workflows & Risk Operations
  • Experience with risk orchestration workflows, case management, or compliance automation

  • Knowledge of Fraud, AML, KYC, transaction monitoring, or similar regulatory frameworks (bonus)

  • Understanding of enterprise security tools, SIEM platforms, or investigative software (bonus points)

You Thrive in Ambiguous Environments
  • 0→1 builder who can define product strategy and execute without extensive guidance

  • Technical curiosity about AI/ML capabilities and how to productize them effectively

  • Collaboration superpowers with engineering, design, data science, and go-to-market teams

  • Startup velocity mindset—you ship fast, learn quickly, and iterate based on customer feedback

Why This Role Will Accelerate Your CareerWork with Legendary Leadership

Report directly to our CPO and collaborate with Neha Narkhede, whose Apache Kafka powers Netflix, Uber, and thousands of companies worldwide. Learn product strategy from proven builders who've scaled platforms to billions of users.

Shape an Emerging Category

You'll help define "AI Risk Decisioning" as a product category. Today's risk management tools are fragmented point solutions. You're building the unified platform that becomes the industry standard.

Cutting-Edge Technology Stack
  • Work with proprietary AI agents that understand financial crime patterns

  • Build on real-time streaming infrastructure (sub-100ms response times)

  • Integrate advanced ML models for behavioral biometrics and cognitive identity

  • Design no-code workflow builders that empower business users

How You'll WorkCustomer-Centric Discovery
  • Shadow fraud investigators to understand their mental models and decision-making processes

  • Partner with compliance teams to map regulatory requirements to product features

  • Run user interviews with risk analysts across different institutions and use cases

  • Leverage GenAI tools to synthesize research findings and generate insights faster

AI-Accelerated Execution
  • Use ChatGPT/Claude to draft PRDs, user stories, and technical specifications

  • Prototype with AI tools to validate concepts before engineering investment

  • Automate feedback analysis from customer calls and user research sessions

  • Generate test scenarios for complex risk decision workflows

Data-Driven Product Development
  • Define success metrics for case resolution time, investigation accuracy, and user satisfaction

  • Run A/B tests on workflow designs and case prioritization algorithms

  • Analyze usage patterns to identify bottlenecks and optimization opportunities

  • Build feedback loops between product usage and AI model performance

Ready to Build the Future of Risk Intelligence?

We're looking for a product leader who gets excited about the intersection of AI and human decision-making, understands the nuances of enterprise workflow design, and wants to make the digital economy safer for everyone.

Benefits
  • Compensation: Competitive salary and equity packages, including a 401k plan

  • Flexibility: Remote-first culture — work from anywhere

  • Health: 100% Employer covered comprehensive health, dental, and vision insurance with a top tier plan for you and your dependents (US)

  • Balance: Unlimited PTO policy

  • Technical: AI First company; both Co-Founders are engineers at heart; and over 50% of the company is Engineering and Product

  • Culture: Family-Friendly environment; Regular team events and offsites

  • Development: Unparalleled learning and professional development opportunities

  • Gear: Home office setup assistance

  • Impact: Making the internet safer by protecting online transactions

Top Skills

AI
B2B Saas
Chatgpt
Claude
Figma Ai
Genai Tools
Midjourney
Ml Models
Am I A Good Fit?
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The Company
HQ: Palo Alto, CA
104 Employees
Year Founded: 2021

What We Do

Oscilar is the leading provider of AI-native risk intelligence for financial institutions. Based in Palo Alto, California, Oscilar powers real-time risk decisioning across fraud, credit, and compliance through a single, unified solution. Our no-code AI Risk Decisioning™ platform leverages agentic AI and advanced signal processing to analyze complex data, detect
anomalies, and automate mission-critical decisions with speed and precision. Built by the team behind risk systems at Google, Meta, Uber, Citi, and J.P. Morgan, Oscilar combines deep technical expertise with cloud-native architecture to deliver scalability, transparency, and regulatory-grade performance. Oscilar empowers banks, fintechs, and digital asset services to navigate complex risk landscapes and grow with confidence in an AI-activated world.

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