Ready to reimagine the workplace experience and turn everyday moments into something exceptional? Here's your chance to build products that people interact with every day and to grow your career at the intersection of hospitality, design, and technology. Bring your curiosity, your creativity, and your passion for putting people first—and help us define what a world-class workplace feels like.
As a Product Manager within Amenity Services, you are in integral part of the team that innovates new offerings and leads end-to-end delivery. As a core leader, you act as the voice of our end-users, defining, shaping, and executing on the services that bring our workplaces to life, from dining and pantries to conference centers and guest registration. Drawing inspiration from the hospitality, food & beverage, and software industries, you will blend physical experiences with digital solutions to create consistent, frictionless, and high-satisfaction experiences for employees and guests. You will partner closely with our technology, operations, and design teams to transform services into scalable, data-informed products that deliver measurable business and user value. In this role, your initial focus will include developing a data strategy for Amenity Services, cataloguing data sources across internal and vendor systems and establishing a plan to ingest, transform, and visualize that data to inform ongoing product and operational decisions.
Job Responsibilities
- Develop a product strategy and vision that delivers measurable value to customers, integrating insights from data, employee feedback, and market research to prioritize high-impact opportunities
- Own, maintain, and evolve the product backlog to support the strategic roadmap, value proposition, and delivery commitments
- Shape the product roadmap for one or more amenity service lines, defining strategy, goals, and outcomes that enhance the employee and guest experience
- Collaborate with design, technology, and operations to translate needs and insights into clear product requirements, pilots, and launches that improve service quality and consistency
- Build the framework to track key success metrics — including cost, adoption, satisfaction, and operational impact — and use analytics and user feedback to guide iteration
- Lead the initial data strategy effort for amenity services, mapping data sources across business lines and vendor systems to support a scalable plan for ingestion, transformation, and visualization
- Benchmark and ideate new concepts, drawing inspiration from the hospitality, workplace, and service design industries to inform innovation and continuous improvement
- Build clear, compelling narratives through presentations and visuals that align cross-functional partners and senior leaders around product priorities and outcomes
- Support product delivery and rollout, ensuring new tools, services, and experiences are implemented effectively across diverse regions and operations teams
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise in product management, management consulting, or operations
- Proven ability to lead product life cycle activities, including discovery, ideation, strategic development, requirements definition, and value management, with working knowledge of data analytics to inform decisions and measure performance
- Strong storytelling and presentation skills with the ability to build strategic narratives, structure information visually, and communicate ideas with clarity and influence
- Demonstrated experience collaborating with cross-functional teams across operations, design, technology, and analytics to deliver complex initiatives, including comfort working with data from internal systems and vendor platforms
- Familiarity with JIRA, Confluence, and analytics or data visualization tools for product tracking, collaboration, and reporting
- Excellent relationship management skills and the ability to influence without direct authority in a matrixed, global organization
Preferred qualifications, capabilities, and skills
- Experience in productizing services or bringing operational programs into a structured product model
- Background in hospitality, workplace experience, or amenity management with an understanding of how physical services intersect with digital tools
- Demonstrated ability to distill complex information — including data from multiple systems — into executive-ready visuals, reports, and presentations
- Strategic and creative thinker with an eye for operational detail, service excellence, and data-driven decision-making
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- 5+ years of experience or equivalent expertise in product management, management consulting, or operations
- Experience leading product lifecycle activities, including discovery, ideation, strategic development, requirements definition, and value management
- Working knowledge of data analytics to inform decisions and measure performance
- Strong storytelling and presentation skills, including building strategic narratives and visualizing information
- Experience collaborating cross-functionally across operations, design, technology, and analytics to deliver complex initiatives
- Comfort working with data from internal systems and vendor platforms
- Familiarity with JIRA, Confluence, and analytics or data visualization tools
- Excellent relationship management skills and ability to influence without direct authority in a matrixed, global organization
- Experience productizing services or bringing operational programs into a structured product model
- Background in hospitality, workplace experience, or amenity management
- Ability to distill complex, multi-system data into executive-ready visuals, reports, and presentations
- Strategic and creative thinking with attention to operational detail, service excellence, and data-driven decision-making
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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